They have gotten really money hungry over the holidays. I return Amazon stuff at least once per…read moremonth. They box the merchandise, tape it up, and mail it at no charge. Just show them the return authorization, they scan it, and give a big thank you. Today, I was told they couldn't just scan the return ticket, I had to print it out. But, they would print it for $3.50. Plus, they wanted $1.50 to put one strip of tape on the box. So $5.00 to ship what was free for the past many weeks. I guess they don't get enough $$$ from Amazon?

Went to drop off an Amazon package today. Sunday morning and only 1 person working - long line. The…read moreyoung lady working was so kind and patient and didn't get frazzled at all. She addressed each person, multitasked and was over the top kind. Just felt the need to recognize her because I would not have been handling it that well. Her name was Avery.

Very slow service, with a line throughout the store the service was extremely slow. All i needed to…read moredo was ship an order, already packaged, ups label ready. there should be another kiosk ready for customer who are prepared prior to arriving, everyone has different needs. standing in line for 30 minutes for a ready to ship package is insane.

The leadership at this UPS store is unmatched. There was an issue with a delivery I had at their…read morelocation. I called the store and spoke to the manager and he was quick to reach out to the carrier and have the package re-delivered literally within minutes. Highly recommend!!