Our experience with this medical group was so poor that it's hard to know where to begin. My wife's…read morefirst contact with them via an ER was for a kidney stone. What followed was a series of delays, miscommunications, and a complete lack of a care plan. This despite multiple calls and attempts to get appropriate treatment. After several days of inadequate support, her condition worsened into a kidney infection that required hospitalization. She ultimately received proper care from a different urologist, and after three nights in the hospital, she thankfully is recovering well. What prompted me to write this review was the final straw: five days after receiving lab results, someone from this group called in a prescription, without any explanation or communication. We only found out because our pharmacy notified us. No one from the Urology Group reached out to explain what they were prescribing or why. If you're comfortable with delayed care, poor communication, and questionable administrative practices, this may be the place for you. But if your health and standard of care matter to you, I strongly recommend looking elsewhere. I'd rather travel out of state than trust this group with our health.

Type of care and the expertise of the doctors. Receptionists were nice and some of the nurses. Lack…read moreof communication between nurses and doctors. Not a lot of info about follow up care.

The doctor's are great at what they do, but the communication is HORRIBLE. I had a ureteroscopy…read morelast week and after the procedure, nobody talked to me. A doctor didn't come in and tell me about after care, medication, nothing. I literally had to figure it all out myself by going on Reddit. And I don't think this is some freak occurrence either. When I called later that day and told them that nobody talked to me after the surgery, they weren't surprised or apologetic. A receptionist just told me that they'd "send a message" and told me to use a heating pad. At this point, I've given up on talking to a doctor about anything, but unfortunately I need to schedule another appointment to get a stent removed. This has also been an absolute nightmare. I've called at least once a day every day since the surgery to try to get the removal scheduled, but nobody is able to get a hold of a scheduler I guess. Finally after some pushing, I was able to get the direct line for a scheduler and was able to leave a message, but still no luck on scheduling the actual procedure. If you are able to, please go literally anywhere else if you need any kind of follow up appointment. ESPECIALLY a stent removal. The stents are painful and it's pretty much impossible to do anything while having one in, so getting it out in a timely manner is very important. I have never felt so ignored and dismissed by a medical professional in my life and I hate that I didn't read any reviews before going through The Urology Group for my surgery.

He was scheduled at 4 they called us that morning and wanted us to come in at 11. After driving an…read morehour to get there they finally got us in at noon after dealing with incompent staff that didnt even have us down for the time change. They called earler that morning to see about the diarrhea he had a few days earlier they said it should be ok. When they called him in they told him that it wasnt ok and they canceled his procedure. So we had to go back to the desk and get refunded. It was very irritating that they wasted 2 hours of our time ..poor customer service and very unprofessional!

Point blank: I HATE this building. It's not the people, it's not the doctors. Both are fine, so…read morethis place would otherwise receive a 3 star rating which is about as good as a doctor's office can do with me. It's that damn window on the southeastern corner (faces toward Chipotle and towards Burnet Avenue). I do not like any building where I have the ability to look almost STRAIGHT down and see pavement. This is that kind of place. My doctor, specifically urologist Dr Krishnanath Gaitonde, is on the SEVENTH floor. 70 feet straight above Piedmont Avenue. I don't like this, but since it is most convenient to where I live in NKY, I come to this location. It's better than driving from Florence to West Chester at 8:00 AM. Again, this is NOT an indictment on the doctors here, as my urologist is great. He did a great job with a recent surgery I had, so that's the plus as far as sticking with him. But that window... I sincerely hope that if you have an appointment here, you're not here to see someone for balance problems or afraid of heights. Because if you are, take my advice and DON'T LOOK DOWN.

I have found the skill and knowledge of the doctors at UC Physicians to be absolutely top tier…read more The doctors continuously impress me with their knowledge of current medical research and minimally invasive treatment methodologies. Despite having moved from Cincinnati to Louisville I still drive to Cincinnati to see my doctors at UC Physicians becaus their knowledge far surprasses any other physicians that I have encountered. Five stars almost isn't enough for these physicians.

i would strongly suggest avoiding all saint elizabeth hospitals…read more bad primary care, bad endocrinology, bad behavioral health, feels like an assembly line, meds prescribed first, attempts at seeking a substantiated diagnosis are zero

So, I haven't always been the best about going to the doctor regularly, but that changes this year!…read moreAfter feeling like some things were 'off' in my body, I made an appointment with a new primary care provider at St. Elizabeth Physicians. I liked that I was able to book my appointment directly through the MyChart app. I also love that all my blood work/tests show directly through the app as well. The receptionist at the desk was very friendly and checked me in quickly. It was great that I was able to fill out all the paperwork online before arriving so I didn't have to do that while I waited. Sarah, my doctor's assistant is truly a rockstar human and was so much fun to talk to. I'm quite the anxious person, so it's always great to talk to someone who can put you to ease in a stressful environment. I'm feeling super grateful to have insurance and a primary care provider. If you haven't been to a doctor in awhile, go be proactive and look out for your health!

Dr Bhati is so fast to get back to me about even minor issues. He gets me into the office quickly,…read moregets back to me with test results immediately and he explains to me what everything is and how it works. He is thorough, kind, and knows what you need when you're too embarrassed to ask. Best doctor I've ever had.