They're VERY nice, good customer service!! I've had shoes repaired & alterations done, & I've been pleased, so I always come back.

Shoe repair done quickly (5 days as promised ), quality workmanship, pleasant and cordial service and most of all at a price far lower than I expected! Everything you want from a business. read more

I've had a couple pairs of shoes fixed here now and they did a superior job on both! They look brand new. This is definitely my go-to place for any shoe repair needs! read more

Dr Shoes repaired the heels of my dress pumps in less than an hour, put on an extremely durable tip and did it all at a very reasonable price. so wonderful to have a reputable cobbler around. Thank you read more

If you need a shoe repair I highly recommend this place. However I'll never trust them with an alteration again. I took in a blazer to have the sleeves shortened and a jumpsuit to be taken up in the crotch area. I was concerned that the jumpsuit would be a complicated alteration and asked the gentleman to let me know if it was too involved in which case I would just skip it and find a different outfit for my event. He assured me that it could be altered, when I picked it up a week later it still fit exactly like it did originally. I showed him the problem area and he agreed that if I left it he could correct the problem, when I picked it up the second time absolutely no alterations had been made and it still was a poor fit. This was a brand new garment with the tags and a little envelope with extra buttons/sequins attached and that was also removed and missing. The blazer hem was a very simple alteration and it was done poorly. Avoid for alterations. read more

Many years of nothing but exceptional results with alterations, shoe repair, leather alterations. If boots need resizing in calf they will get it right. Friendly and professional service. read more

I had a bowling shoe in need of repair. It's not the first time I've had a bowling shoe repaired. This place repaired my shoe in a very timely manner and I honestly think it was better than when it was new. I highly recommend this business. Besides the owners are wonderful people. read more

Great price great turn around time... Quality work!! Friendly owners!! I remember growing up my military dad always got clothes tailored, altered and shoes shined polished or repaired it wasnt he didn't throw anything out until it had a hole I it which was unrepairable. I looked at my new BCBG heels and some older Guess Wedges and thought I went find either of these in store so i placed them in the corner in my closet and waited and waited and waited and finally found this place. Thank God for the gift you passed on to this family they are awesome and you should definitely try them for your alterations and shoe repair needs. I'm actually looking around my closet for shoes that need new heel taps or pants with the legs hem needding repair read more

I have taken a bazillion pairs of heels and wedges to Dr Shoes for a few years now. The owners are super sweet and do a great job with anything from broken straps, to tips being replaced, to even adding a traction pad on several pairs of YSL Tribute heels, which are super slippery without it and that's even after several uses. read more

I was expecting durable shoe repair from Dr. Shoes & Alterations. What I got instead was the pair of shoes with rubber soles glued on. I was charged $70. The soles started coming off in less than two days. When I returned the shoes and asked for my money back, or at least a partial refund, my request was refused. I thought my request for at least a partial refund was reasonable. I would not recommend Dr. Shoes & Alterations for shoe repair. I also hope that this review is helpful to future customers. read more

First time visit. Excellent service and quality. Highly recommended. Will definitely return for alteration, shoe, and other stitching repair. Long time in business. Right next door to Burlington Coat Factory, in Webster. read more

They are the nicest people. He used to make shoes overseas for many, many years! They do alterations, shoe repair AND dry cleaning. Fixed my favorite shoes and others and did great work! Alterations and dry clean great too! And they are so very nice! Do it all in one stop! Highly recommend. Next to Burlington. read more

I should have written this earlier in the Summer, but it's been a bit crazy with young kiddos. So, we had set up a camping trip to do this summer with quite a bit of hiking, and I remembered less than a week before leaving that my hiking shoes were coming apart and needed repair. I took them in, and they agreed to rush the repair, so that I could have them before my trip. Well, with all the packing and planning, I forgot to pick them up the morning before we left. I didn't realize it until after they had closed. I tried calling, but no one answered the phone. So, I tried a shot in the dark and emailed the owners to see if they were perhaps still there. It wasn't too long after closing hours. I waited for about 30 min for a response, but then decided to head to Academy to buy new shoes. While there in the shoe aisle not really seeing an equivalent, I get a phone call and don't recognize the number. I answer it, and it's the shop owner. He apparently saw my email after mowing his lawn. He emailed me back, but after not hearing a response, he DROVE back in to get my phone number on the ticket to call and let me know I could pick them up. Just above and beyond customer service. It was such a kind gesture. I definitely plan to take all my shoes to them! Please give them your business as well. read more

I bought a snakeskin purse for my wife (2nd-Hand) and the owner was able to repair it like new! They even reconditioned some DC shoes for me. Outstanding work/prices -Highly Recommend read more

He used to be a shoemaker and had a shoe store in South Korea. My friend has hammer toes and had to wear shoes too large because custom made shoes were way too expensive for her. Mr. Choi made her a perfect pair of shoes at a very reasonable price. My friend was so happy, and thanked me for introducing him to her. His wife does great alterations Mr. Choi does leather work. I use them for all my alterations. read more