Awesome service! Mark assisted us and was very helpful. Even when difficulties arose with finding a…read moresuitable frame, Mark found an appropriate solution at a lower price. Will certainly return visit again.

From the owner: Martinsburg Family Eye Care offers comprehensive eye examinations for all ages. This includes a…read morethorough testing of the function of the eye, assessment of the health of all ocular structures, and diagnosis and treatment of any conditions or abnormalities that may observed during a comprehensive eye examination.

**UPDATE: Ordered and PAID IN FULL for glasses:…read more03/02/2023 Received glasses: 05/23/2023 Only reason it is not one star is "Shawn" the lovely lady who helped me through many mishandled delays in the making of these glasses. BTW, my son got a super-easy minimal Rx pair of glasses here that took him over a month to receive. Walmart is a much better alternative with FAST SERVICE. **This rating is my initial reaction and is strictly for excellent "above and beyond" service from Shawn. She is one of the best customer service personnel I have ever come across! Shawn printed out my insurance benefits and detailed my costs for frames and lenses. I have not yet had the glasses made. Will appropriately update review depending on how exactly specific the Rx from my opthalmologist is followed, and of course how long the wait to receive the glasses.

provided script from my ophthalmologist. glasses took 2 weeks, about normal. got text they were…read moreready. Never occurred to me that a retail optician would be closed at 5 pm M_F and on completely closed on saturday, so i went on saturday. (travel time one hour!). picked up days later at 830 am on a weekday, delaying arrival to work by also an hour. then glasses made very wrong-- total failure to include the 2.5 prism in each lens, causing me to see double while driving, rather dangerous. obviously didnt bother to check prescription on the lenses before giving to me. Brought them back a few days later (while wearing old ones) when i could manage to get there when they were open, verified by checking lens (30 second task) . sent them to remake. then lost them in transit. finally got them again. inside of a week, one lens fell out while working quietly at desk. i put it back in, seated it properly, tightened both screws very tightly. two days later, same lens fell out while i was biking. same day the other lens fell out. inserted both properly, seated clearly in the groves. switched to old glasses again. took them back (another hour travel!). was told that i just didnt seat them properly (i had, they managed to unseat themselves in 24 hours) asked for refund. will see if i actually get it so: 2 months, 6 trips, hours wasted in travel time and work vacation time AND no glasses. Back to Visionworks in Rockville, MD lousy parking, but at least their glasses work.

He's the most compassionate & thorough doctor I've ever had. He goes about and beyond to make sure…read moreyour prescription is accurate. Also if you're having eye health issues Dr Morrison specializes in this field and is able to offer an array of several special tests to better help diagnose and treat your eye health dilemma. I trust him one hundred percent which speaks volumes.

The actual optometry services are as expected however each of my three office visits have wait…read moretimes that grow longer and longer. I've arrived on time and with required documentation and insurance info. With such intense online competition for eyeglasses and contacts, I'm surprised the the staff is not more on point with scheduling and reducing wait times. The office appears to have few open appointment times which makes me wonder if they should consider adding staff. It's not uncommon to wait 35 to 50 past appointment time to see a provider. Needless to say, I will not return.

Went to this location after eye surgery to get glasses. The optometry side was fantastic! The…read moreeyewear side is a joke. I had been off work for 3 months. Scheduled to go back in 10 days. I made sure to tell them that the glasses needed to be in before then. The lady at the counter said the pick the orange stickered frames and they would be. Here we are and no glasses. Walmart had a 5-7 day turn around for them and I had told these people that. Absolutely stay away from here. Their prices are the same as lens crafters. Their customer service is garbage. When I called to check on my glasses, the girl who answered acted like she was bothered with my call. If I could give zero stars, I would. I wish I had looked at the Yelp reviews before going here.

DO NOT GET GLASSES HERE!!!!!!!!!!!!!!!! My husband has lost 2 days of pay because of this place…read more We were going to Walmart and they told us that the definitely could have his glasses in 5-7 days. They are "supposed to" arrive in 12 days causing the loss of 2 days work. My sister-n-law has also stopped using them because they are HORRIBLE!!!!!!!!!!!!!!11

I'm so happy with this VA. I know not everyone has the same things to say about theirs in their…read morearea. This one is great. They don't have every specialty filled- a lot of them are farmed out to care in the community- which works 90% of the time.

I'm an OIF combat veteran from the younger generation of veterans the VA seems to overlook,…read morecompared to older veterans. Over the past week, I've gone to the ER three separate times because I was feeling lightheaded and on the verge of passing out. I live alone, so I was genuinely concerned and wanted to be around medical professionals in case something serious happened. Each time, I tried to explain potential triggers--like foods I'd eaten, medications, or supplements I'd taken--but I felt treated like a second-class citizen. I had to repeatedly press the call button just to get someone to check on me. As a former combat medic, I was shocked by the complete lack of routine patient checks or "roving" rounds by nurses. I literally had to walk the staff through how to help me. It's no wonder some combat veterans reach a breaking point and take drastic action, like the veteran who recently made headlines by taking his life in front of a VA hospital. One nurse--who had visible tattoos and a nose ring--eventually apologized for the staff not checking in more often. I understand that in 2025, tattoos and facial piercings are common and accepted even in medical settings, but the overall decline in professionalism and care still blows my mind. During initial intake, an older nurse took my vital signs. I kept bringing up possible causes for my symptoms (medications, foods, reactions), but she seemed dismissive--almost annoyed--and barely paid attention. I could read the lack of interest all over her face. The more I reflect on these experiences, the more determined I am to report them to leadership outside the VA system. I recently moved here from Illinois, where I'd heard great things about this particular VA hospital. I was far from impressed. The one bright spot was a nurse who wheeled me for a chest X-ray and made small talk. She mentioned another veteran who had advised "changing your socks and staying hydrated," but she admitted she had no idea what that meant in a military context. As a former Marine Corps combat medic, I explained the reference--to prevent trench foot and maintain basic field hygiene. It's disheartening that a VA hospital, which is supposed to be uniquely attuned to veterans' needs and experiences, feels so detached from the military culture we come from.

Talk about confused!!! After canceling my appointment I kept getting confirmation calls for my…read moreappointment. Than today a receptionist calls to confirm my appointment. I tell her that they canceled my appointment she says OK. A little time passes and she calls back to tell me my appointment hasn't been canceled and if I want I can still come in. Due to Saturday being a good day for me I went ahead and took the appointment---SOMEONE needs to get there stuff straight‍

Completely satisfied with the eye exam and the glasses. I only wish they had more frames in my…read moreprice range.