Extremely Disappointed -I had a truly frustrating and costly experience with Franklin Park Vision…read morethat I feel obligated to share. In December 2024, I ordered two pairs of glasses from them--one regular and one prescription sunglasses. From day one, the regular glasses gave me blurry vision in my right eye. Strangely, the sunglasses--using the same prescription--were crystal clear. When I brought this up, I was told "it's because they're sunglasses," which made absolutely no sense. Franklin Park insisted I get a second eye exam before they'd redo the lenses. I returned to my original optometrist at Costco, and the prescription was "virtually" unchanged. Franklin Park remade the lenses. Unfortunately, the second pair still didn't work. I couldn't see properly out of the right lens and wearing them made me dizzy. I gave up and went back to my old glasses just to function. Eventually, I returned to Costco and explained everything. They tested the Franklin Park lenses and confirmed that the right lens was defective. Rather than spend another $439 at Franklin Park to try a third time, I had Costco replace the lenses in the same frames for just $187.99. In two weeks, I had glasses that worked perfectly. I returned the defective lenses to Franklin Park on March 26, 2025, and requested a refund. What followed was months of delay and avoidance. They sent the lenses back to Shamir--the very manufacturer that made them--for "analysis." Not surprisingly, Shamir said their own lenses were fine. Franklin Park then denied my refund based on that non-independent review and even suggested I ask Costco for compensation--despite the fact that Costco fixed the problem Franklin Park couldn't. Adding insult to injury, Franklin Park dragged this process out beyond 120 days, conveniently past the window in which I could dispute the charge with my American Express card. It felt like a stall tactic to avoid accountability. I spent over $700 trying to get a working pair of glasses, and Franklin Park Vision failed me--twice. The service was dismissive, the follow-through poor, and the outcome unacceptable. I would never recommend this office to anyone, and I'm disappointed that a business would treat a patient this way.

A definite step above the typical optician's office and leaps better than the generic frames…read moreoffered at places like Costco. Spouse and I have both purchased glasses from FPV in past 60 days and was impressed with their knowledgeable and attentive staff. Found better quality frames we were looking for, paid a reasonable price for them, and avoided some of the insane markup that you find at a boutique shop.

2nd time around and good service, fit, Uv protection, I let the technician pick the frames. My…read moregranddaughters got all excited when they saw my new fit my eyes correctly.

For the last several years, I have bought my prescription eyeglasses online. Much cheaper than…read morebuying in stores. But in recent years as I've had trouble adjusting to some of my new prescriptions, I decided to go back to buying in store, as they are able to provide more fitting service and check the exact location of your eyes relative to the glasses frames. This was my first time buying glasses from Eyeglasses World. The time before that it was from the office of my old eye doctor, and before that I bought glasses online. I didn't like buying glasses from the eye doctor's office, it felt like a conflict of interest. The way my old eye doctor was pushing the glasses sales was enought that I wanted to find a new eye doctor, one who didn't sell glasses on site. I hadn't gotten new glasses in over 2 years. I had been putting it off partly because the last few times I got new glasses it was hard for me to adjust. But I was having headaches that I think were partly due to vision issues but mostly due to long covid (which I've now recovered from, Phew). After I realized that the headaches might be due to vision issues and not just long covid, I waited a few weeks for an appointment with a new eye doctor (one who doesn't sell glasses!). By the time I got my prescription, I wanted new glasses fast. I was really happy to learn that Eyeglasses World could take my order in the evening and have my glasses ready the next business day. I shopped around at a few glasses places in town, including Lenscrafters, Target Optical, and Stanton Optical. Only Eyeglass World and Lenscrafters were able to fill my prescription same or next day. Lenscrafters was waaaaay more expensive and didn't have any styles that I liked anyway. Eyeglass World was maybe half the price of Lenscrafters. Still about double what I was used to paying online, but worth the price for the quality of service and the ability to try on the glasses in person. This is taking into account that Eyeglass World had a buy one get one free deal. But I wanted two pairs anyway so as to have a backup pair. The service at Eyeglass World was just right. They made it clear that they were available to help me but were not pushy and let me take my time trying on many different glasses. I left, shopped the other places, and came back to Eyeglass World a couple days later. Shopped their selection more, and finally picked out a few favorites. The salesperson who helped me turned out to be the manager of the whole store and also a licensed optician. She helped to advise me which of the frames I picked out would fit best. She noted that due to my prescription, some frames that felt a bit tight would stretch out with the lenses, and she was right. She did an expert job of fitting me. I got the new glasses a couple days later. And best of all -- I adjusted to my new prescription in just a couple days, and my headaches diminished. I love the fit, fashion, and vision quality of my new glasses and would plan to return to Glasses World the next time I get a new glasses prescription.

Friendliness, Knowledgable, Nice eyeglass frames! Love the owner, Kim V…read more I give it score of 10 out of 10!

Best place to get beautiful frames and they make you feel like family. Love all the opticians and…read moreKim owns the shop and she is so sweet and warm. I highly recommend anyone who is looking for Eyewear should come here!!!

Our first time here was in March 2024. Great selection of frames and services. The staff was…read moreknowledgeable and friendly. New glasses were ready in a timely manner. We will go back!

I have been going there for 15 years. Exceptional selection of quality frames that come with…read moreexperienced professionals that help you with fit and fashion. I work with Vicki but they're all very good.

Karen, at front desk check in was unbelievable rude. She added unnecessary obstacles that resulted…read morein my children's appointment being canceled. My husband had brought the kids to the appointment when this happened. I called to speak with the office manager, Megan, about the situation and she hung up on me.

Please don't go to this organization! The eye appointment was fine. Everything from there on out…read morewas by far the worst Customer Service I can recall having in quite some time. There is nothing about them that will accommodate anything for you. One person tells you one thing and another person tells you another. My prescription was incorrect And getting help has been ridiculous. Not to mention rude people at the desk just terrible. Perhaps you'll have better luck, but really , will take that chance when there are far more professional places to go!

Georgeann really knows eyewear and what frames enhance your face shape. She has been doing this…read moreover 40 years and understands the business and what quality and performance look like. I would definitely recommend her. I bought Maui Jim sunglasses from her and get complimented often and they have held up over time!

If you are looking for eyewear, this is the place!!! I've checked out all the stores in Toledo and…read morethey are the best. I was in town from Europe on business and I needed to get new frames and I came across The Optical Shop. They have an incredible collections for all kinds of personalities...from reading glasses to vintage frames that you can add to your collection. The owner, Georgeann Kohn, brings years of experience to helping you find the perfect frame. I can't wait to purchase my next pair!!! Don't be fooled by the place down the street with a similar name...I almost was!!!

Only shop at Optical Arts if you want the best care, the best service, the best frames and the best…read morepeople.

Got there at my appointment about a quarter to 10:00 there was only one other person in there of…read morecourse it was a Saturday but got seen right away. the doctor is only there on certain days at certain times but he was very thorough asked all questions pertinent to my eyes and exam I was very satisfied.

Dr Knupp is very gentle with me. I do not care for things around my eyes. He is very thorough. He…read moreexplains things to me in wods that I understand completely. The glasses that I ordered are well fitting

I've never went anywhere else because I didn't need to. Dr. Costa has always been my eye doctor and…read moreI will continue to go here because of the great service. He always gives me a free pair or contacts between visits when I'm updating my prescription.

Great with 1 problem. I have been using Target Optical for years. I recently changed insurance to…read moreCigna (medicare age) and stopped in to check on the insurance. Brandy told me Target doesn't belong to their network anymore. She told me to call them if I wanted to check. When I asked her "what was the last date I got glasses here?", she huffed and acted like I was putting her out. I did check and Cigna told me there had been no changes and Target was in their "network". I went back to Target and spoke with Marilyn, whom I have delt with many times, and she went on the computer and then called to verify the insurance. My lenses were fully covered. I would absolutely recommend Target Optical, but avoid Brandy!

I have been waiting more than four weeks for my glasses. They have had to remake them twice,…read morebecause the lenses were too small for the frames. I literally had one lens fall out at work. Meanwhile, I could've went to eyeglass world and had glasses within 2 hours. I won't be returning.

They help immensely with paying by finding deals,and setting up credit for the cost. Highly…read morerecommend them very friendly and helpful.

This place is an absolute scam! They make you feel like a fool and embarrass you by telling you…read morethings are going to be cheaper than they actually are you get excited picking out frames then they tell you its gonna be $700 dollars. Found out later they did the same thing to my mother, who is on a budget. Shame on these people! They tried to get me to buy all sorts of stuff I didn't need then scoffed at me and tried to make me look stupid for not wanting all this extra crap. Just go to a nice optometrist support the little guy these guys are absolutely robbing insurance companies I am sure which may be the only good thing about these sheisters