This office is completely unprofessional and incompetent, with a total disregard for patient care. My first experience with Dr. Levi's office was when I arrived for my initial appointment, only to be turned away because "no one came in due to the weather." I was never contacted about this cancellation, which left me stranded and frustrated. As a result, I had to reschedule for several weeks later. From the very beginning, the lack of communication was evident and set the tone for what was to come.
When I finally did have my appointment, I went in with a specific concern: a tooth that was causing me a lot of pain. Instead of focusing on the issue at hand, I was immediately told I needed a root canal and crown. Although this seemed like a reasonable recommendation, they also insisted that I needed my wisdom teeth removed, even though I had not expressed any concerns about them and they were not the source of my pain.
Instead of following standard dental protocols--where a general dentist would refer a patient to an endodontist for a root canal and an oral surgeon for wisdom teeth extraction--they insisted they could handle everything in-house. This is a major red flag. A dentist should know when it's appropriate to refer a patient to a specialist, especially when the patient is dealing with issues that require expert care. Endodontists are specially trained to perform root canals, and oral surgeons are experts in wisdom teeth extractions.
Despite this, they pushed forward with the idea that they could handle everything. I trusted their judgment, but in hindsight, I should have sought a second opinion. After waiting an entire month for this appointment, I called twice to confirm that I only wanted the root canal and crown for the tooth causing me pain, specifically requesting not to have the wisdom teeth removed at that time. They assured me multiple times that my wishes were noted and that I would receive the treatment I had agreed to.
But when the day came, I was abruptly informed that they did not accept my dental insurance and that I would need to have my wisdom teeth extracted elsewhere. The worst part? They didn't even acknowledge that the original reason I was there--the painful tooth needing a root canal--was still unresolved! It felt like they were more concerned with pushing extra treatments than actually addressing the reason I had sought care in the first place.
Furthermore, my primary and secondary health insurance policies clearly state that necessary wisdom teeth extractions are covered. When I attempted to clarify this with the receptionist, she snapped at me as if she knew more about my insurance policies than I did--despite the fact that I had spent hours on the phone over the past month verifying exactly what was covered, under which policy, and what treatment was included.
It's one thing to mismanage basic communication; it's another to completely disregard professional boundaries, patient care, and the ethical responsibility to make appropriate referrals. I've since reached out to several other dental offices in the area, and every single one has been shocked by the way Dr. Levi's office operates. The poor communication, lack of understanding of insurance policies, and refusal to refer me to the proper specialists has been nothing short of appalling. This has been one of the worst experiences I've ever had with a medical provider.
I strongly urge anyone considering this office to seek care elsewhere. This place is completely unfit for providing any kind of quality dental treatment. Avoid it at all costs. read more
