Dr. Saam is not only an amazing doctor but equally the loveliest person. She has the highest…read moreprofessional standard of care as well as the kindest heart. It's always such a pleasure to see her. She is sharp, confident and puts your needs and concerns first. Your health is in good hands! Thank you Dr. Saam! With Love- Gianni Fadai

I am extremely disappointed with this primary care office. The doctor is consistently disrespectful…read moretoward patients and unwilling to provide even basic help or answers to simple medical questions. Every request is met with resistance, suspicion, or refusal. She appears more concerned about protecting her license than actually helping her patients, which makes no sense when patients are simply asking for basic care--not anything illegal or inappropriate. As a primary care doctor, answering basic questions and assisting patients should be part of the job. Instead, she questions everything, dismisses concerns, and refuses to help unless something strictly requires her signature. This creates an uncomfortable and frustrating environment for patients who are simply seeking care. The office staff makes the experience even worse. The front office manager is extremely rude and unprofessional. The physician assistant is also disrespectful and unhelpful. Phone calls are often unanswered, and when someone does pick up, staff members are rude, talk over you, or even yell. All they seem to care about is collecting co-pays and billing insurance, not patient care. The only positive person in this entire office is Mina, the Front receptionist. She is kind, respectful, and genuinely willing to help. Unfortunately, she is the only one. My wife and I have both been treated disrespectfully, and after this experience, we will never return. I strongly advise others to choose a different doctor--one who actually listens, respects patients, and is confident enough to provide care without fear. Very disappointed and will be changing doctors.

I absolutely LOVE my therapist Susan Guerrero. I've felt comfortable with her since day 1. She…read morelistens and gives amazing feedback. I'm so thankful I found her and would 100% recommend sensible care. I also love that I can do it in the privacy of my own home which makes it a lot easier being a mom. If you're wondering if you should try them or not I say do it. You won't regret it. Just please don't keep her too busy. I still need her

This will be long so here is a quick summary: denied the right to medical privacy; pharmacies…read morerefuse to fill prescriptions from this clinic because of its reputation; attempted patient abandonment; and providers using fake names to avoid accountability. Read on for details. - They shared my private health information with others outside the clinic without my knowledge or consent, and stated to me that this is their standard practice. This was unacceptable, extremely distressing, and not what I agreed to when I initially signed up for their services. As of Oct 2023, SC has now updated its notice of privacy practices to officially declare that they can reveal your private health information (such as your diagnosis, medications, and other details) to people outside the clinic without your consent. Also that your information will be used for medical research purposes without your consent. It is further stated that patients do not have the right to insist on limits regarding the use or disclosure of their information and that the clinic "does not tolerate clients who make demands." - Various pharmacies refused to fill prescriptions from providers here because this clinic is considered "a red flag," to quote what several pharmacists told me. SC has a reputation as a "pill mill." I wasted a ton of time trying to find a pharmacy that would actually fill things from here; my time would have been better spent finding a reputable provider elsewhere. - I saw the provider known as "Yelaina," who uses this fake name (not her legal name, aka the one she is licensed under and prescribes from) to prevent people from looking up her licensing info and healthcare reviews. Just one more thing that makes this clinic questionable. Anyway, this provider attempted patient abandonment with me which is an incredibly stressful and triggering scenario to go through. SC's VP Katherine was made aware of the situation and chose to defend it, did not offer any solutions (not even offering to switch me to another doctor) and encouraged me to leave the clinic if I didn't like the fact that this provider tried to suddenly and unethically terminate my care. Sadly, I am far from the only one who has experienced attempted or actual patient abandonment at SC, which you will notice if you read through their reviews here and elsewhere. - In sum, SC's focus is solely on profit and they make that very clear through the way they treat patients. To this clinic, we are disposable - nothing but a dollar sign. This is a despicable way to treat human beings who have trusted you with something as important as their medical care.

I made an appointment with them and got 3 texts from them telling me that my appointment is on…read more6/16/26 letting me know it was a in office visit. It took me 2 freeways to get there and gas, maintenance and money to do so. I get there and after filling out their paperwork and copies of my insurance they come up to me and said there has been a mistake and my appointment was a phone call at 12:00 noon not an office visit. And then they tell me that she isn't here it's her day off. So I checked my phone to see if she called me and she didn't. I was so mad l just walked out. If l would have said anything they would have thrown me out. You need Councilor and you get this. I will never ever go to this place ever ever again. I do NOT recommend this place. Go somewhere else that really cares about you. They couldn't even call me before I drove so far to see them. Very careless place.

Updated Experience at Allied Psychological Services - Clinic Supervisor Nicole Lightman…read moreI'm updating my review after a troubling call with Nicole Lightman, clinical supervisor at Allied Psychological Services. The red flags during our conversation only confirmed the bias I experienced during my sons' evaluations and left me feeling unheard, dismissed, and emotionally exhausted. Here's what happened: Red Flag #1: "Let's talk because emails get misinterpreted." Nicole opened the call by saying she wanted to meet because things "over email get misinterpreted." But written communication allows clarity and accountability, which her team had been avoiding. That statement felt like an attempt to control the narrative rather than truly clarify it. Red Flag #2: She only reviewed ONE child's file. When we began the call, she laughed and said she had "mom brain," then admitted she had only read my older son's file, and hadn't even looked at my younger son's evaluation. That's completely unprofessional, especially when I made it clear this concern was about both my sons. Red Flag #3: She said, "We don't want to over-diagnose." This is dangerous. It shows a bias toward under-diagnosing, especially when families like mine, BIPOC neurodivergent, and already facing systemic hurdles, are seeking understanding and support. A clinic's priority should be accurate diagnosis, not avoiding one out of fear of "overdoing it." Red Flag #4: "That's the language we use in the office." When I brought up the cold, clinical, and biased language used in my sons' reports (i.e., accusing me of overreporting symptoms), she said "that's just how we write them." This is false. I'm autistic and was diagnosed at this clinic, and my own report used empathetic, strengths-based language. Other parents I referred here also received respectful evaluations. So why were my sons, evaluated with language that undermined and discredited our experience? Red Flag #5: No accountability, she told me to file a grievance and It's ok she won't be mad. Rather than apologize or offer to make things right, she said: "I'm telling you, you should just go to another clinic and file a grievance with your insurance." This wasn't resolution , this was dismissal. She was essentially saying: We're biased, and we're not going to fix it , go somewhere else. Red Flag #6: She implied speech = no Autism. She claimed that because my sons can speak and communicate, they couldn't be on the spectrum. This shows a lack of understanding of how Autism presents , especially in kids who mask or overperform in stressful settings. I asked her: Why recommend interventions like occupational therapy, psychotherapy, neurofeedback, and school accommodations -- all aligned with Autism and ADHD , if you don't believe a diagnosis is appropriate? She had no real answer. Red Flag #7: Passive-aggressive praise and gaslighting. When I explained how much it would mean for my sons to understand themselves through diagnosis, she said, "Well, you've been such a great advocate for them." It felt disingenuous and passive-aggressive , like she didn't want to say anything else. No acknowledgment. No empathy. No apology. Final Straw: I wanted to end the call. By the end, I was emotionally drained and uncomfortable. It was clear to me that this clinic and this supervisor knew bias was present , and had no plans to fix it. That conversation, and the evaluations themselves, have caused medical trauma. I went in looking for answers and support. Instead, I left feeling silenced, dismissed, and retraumatized.

At the urging of my primary physician I saw Dr. Terzyan for the initial intake appointment after a…read more2+ month wait. At the end of the appointment she said 'I'll see you in 3 weeks'. At that appointment I made a comment about how June is a tough month for me & explained why. I also was telling her about some family issues that are unavoidable. She told me to 'divert my attention to something else & not think about it'. WTF??? I said that I didn't know how and her reply was 'well I'm telling you how!' I almost got up & walked out but didn't. During the appointment she was continuously yawning & looking at her watch. I felt like saying gee, I'm sorry I'm disturbing you At the end of the appointment she made my next appointment for 6 weeks later. I am not a person who opens up to people easily about my personal issues. Especially after only seeing them for less than 90 minutes (1 1/2 appointments). Forget it!! I don't need this!

Dr. Friend and Perspective psychological have given me and my family the comprehensive and holistic…read morecare we had hoped for. My dad was sent for testing and we were always provided with upfront and honest professional advice. It's so hard to find good care really as the name, true perspective on life, family, and ways to get better together. Thank you!

To Dr. Adriana Sherman in Memorial Woman's Healthcare. She went above and beyond;) she provided…read moreexcellent patient support care to my mom;) I was with my mom this morning;) the healthcare team the nurses are very helpful very friendly and the facility is very clean;)

This is our first pregnancy and the practitioners here are terrible. On our first appointment with…read moreDr. Rachel Lopez, we were told it was impossible for my wife to be pregnant. We, of course, knew otherwise because of her symptoms. We had to beg to get bloodwork so we could be sure and my wife left the appointment in tears after being dismissed and shot down by the doctor. On our second appointment with a midwife who said she was a doctor of nursing, Dr. Denise Castellanos, we had many questions since it is our first pregnancy. Instead of answering them, approximately 90% of the questions were directed to a QR code. This was especially bizarre given the fact that we paid to see her and not a QR code. The "doctor" spent the entire time trying to convince us that she respected our choices and decisions without actually giving us any information whatsoever or showing us any genuine respect. It was all an act. What is the purpose of making and paying for an appointment with a doctor if they are just directing the majority of questions to a QR code or telling you to wait until we are in the right trimester for the question to get answers? We learned more from Chat GPT in 10 minutes than we did from these people in two appointments, totaling approximately 60-80 minutes. Chat GPT also wasn't dismissive and condescending. Even worse, it took them multiple days to get us test results that are critical in maintaining our pregnancy, putting our baby's life at risk. We only found out about the results because the pharmacy called and said we had a prescription. There was a complete lack of communication from Memorial Care staff prior to the call from the pharmacy. When they did finally call, it wasn't even a doctor. It was just some office person from a call center. We tried to make a complaint and they rejected us saying "take it up with the insurance". Apparently they are more concerned with billing than they are with human life. DO NOT trust this place with your pregnancy. DO NOT GO TO MEMORIAL CARE! Go to anywhere other than Memorial Care!

This review is so long overdue and I can't speak highly enough about Holly and the care I received…read morehere. I've since moved out of state and have been hard pressed to find a comparable provider. She helped me through many dark days, had empathy and compassion, and was always engaged in providing high standards of care at every step of the way. This facility was out of the way for me but I chose to go here because of the quality of care I received. She really cared and there was never a time I didn't have a good experience with my visits, Holly, or the office staff. I have recommended Holly and this facility to others I am close to.

I have had a really great experience with Adriana, Dena , Holly and Amy. They really care about my…read morehealth and progress. I am so thankful for all their care and support. I wouldn't be where I am without their contributions to my health!!! Thank you

My EAP referred me here and I started the onboarding process what now was one month ago. HUGE…read moreWASTE OF MY TIME AND ENERGY!!!! Don't even bother, just please start your search elsewhere. When you call this clinic, they never answer and their outgoing says 24-48 hours to get back to you. So even if u have a simple question, or miss answering when they finally call u, you have to leave a message for the firewall and then wait 1-2 days for a reply. And their chat is even worse- 2-3 days for a response to a simple question. After the first 2 weeks of getting all paperwork completed, set up on portal etc, on a Monday, I chose a provider who happened to be "full". By Wednesday, after I constantly followed up, I finally learned the therapist was full, but she was going to recommend a different therapist for me. When I asked how long that would take, Thursday evening at 7 pm, I got a response saying that this recommendation would happen "probably by the end of next week." I was never offered assistance with making an appointment with another therapist, never called to ask how soon I wanted or needed to be seen, never asked if I was having an urgent need or a crisis, never offered another appointment with a different therapist. This place is completely TONE DEAF and they simply DO NOT care! A month after requesting therapy, now I get to start my search from scratch because of their front office mismanagement and very poor customer service. I also work in this field, and I am shocked at the lack of customer service during the onboarding process. What once was hope that Shanti would be my new safe space has proved to be anything but. SAVE YOUR TIME AND JUST DON'T!

After several years of therapy here I left MORE TRAUMATIZED. I was passed from one therapist who…read moreate her food during our session to one right out of colledge and finally to a know it all moniqe who literally told me to "SHUT", because of "her" need to deliver her thoughts!! This pattern was repeated several times when I finally filed a complaint and stopped seeing her. NO APPOLOGY came from her or the management. Do your due deligent when choosing therapy. I am delighted that in the few months with Harbor psychiatry, I have gained tremendous insight and made long strides towards my recovery. I am finally well taken care of with wonderfully skilled, knowledgable and compassionate therapist.

I underwent nasal surgery with Dr. Ashley Balaker on 8/21/25. It has now been six months, and I am…read moreno better than I was prior to surgery. At my follow-up appointment on 10/24/25, I expressed that my symptoms had not improved. Dr. Balaker performed a brief nasal scope exam that lasted less than a minute and stated that everything "looked fine." When I asked for a CT scan to further evaluate why my symptoms persist, I was told it was not necessary. I left feeling dismissed and unheard. Throughout my visits, I felt rushed and uncomfortable asking questions. During my last appointment, her bedside manner was particularly concerning -- she was not personable, appeared impatient, and at times rolled her eyes when I asked questions. As a patient who underwent surgery, I expected thoughtful follow-up and a willingness to investigate ongoing symptoms. After surgery, no one from the office contacted me to check on my recovery or schedule follow-up care. I had to call the office myself to arrange a post-operative appointment. Additionally, prior cultures had shown heavy growth of Pseudomonas aeruginosa, and I did not feel there was adequate follow-through regarding this finding. Finally, at my follow-up visit I was told there would be no copay. Four months later, I received a bill, which was surprising and frustrating. Surgery is a serious decision. Patients deserve careful follow-up, transparency, and to feel heard when they report persistent symptoms. Unfortunately, that was not my experience. I will not be returning to this provider.

In February 2025 I had been having what I thought were severe chronic allergies for months and…read moremonths despite taking allergy meds and doing saline rinses. I would constantly be sneezing out globs of yellow or green phlegm which was always embarrassing at work! Finally my PCP suggested I see an ENT. I had to wait a month to see Dr. Balaker which was a bit of a bummer but thankfully she was worth the wait! She saw me immediately at my appointed time and she had a caring demeanor. She did an in-office nasal endoscopy which wasn't painful or uncomfortable at all and immediately diagnosed me with chronic severe sinusitis (sinus infection that hadn't been treated or resolved for months). She's very knowledgeable and professional! She prescribed two weeks of doxycycline antibiotics to ensure it cleared out the stubborn infection and said to follow up if my symptoms don't clear up. I didn't realize how much pressure was in my face until I took the first day of antibiotics-I felt immediately better! It cleared up by week 2 and never had to go back. Overall, it was a solid, smooth experience. Thank you Dr. Balaker!