Excellent service with integrity and kindness! They always let us know when a job is an emergent…read more"must" or could wait a bit, and they just assured me now that based on my description of the behaviour of the car, my appointment for tomorrow morning wasn't necessary and didn't charge a cancellation fee. These people are lovely.

Good mechanic shop, very competitive prices. Friendly/helpful staff, and the turnaround time is…read moregood too. I've never had a problem with them the 1+ years I've been bringing my car to them.

Fantastic staff, quality service. Both my own and my son's vehicle gets serviced at Empirical…read more Added bonus of having pups around to pet.

i have used Empirical a few times over the last couple of years. they are as honest as you can hope…read morefor and try their best to help resolve your car issue. it's been about a year since I've needed their expertise and yesterday situation came up where I needed help and of course I went to them again in a bind. Again they obliged and where I was told elsewhere that it could not be repaired and had to be replaced Empirical took it on and repaired as opposed to replacing the part! a HUGE SAVING compared to replacing and an instant fix! Again Empirical does what others couldn't or wouldn't do! I will not be going anywhere else in the future. thank you to Allan the owner and to Elan and a couple others that helped me in my time of need!!

Highly recommended these guys! I've been coming to these…read moreguys for the last 8 years and they are always a pleasure to deal with and great prices. No appointments needed here and overall just great place that knows their stuff.

I went to West Coast Tire last week with my son to have my tire looked at too see if there was a…read moreleak in the front tire. The Mechanics and staff at West Coast were so courteous and helpful, and no problem seem too big or too small for them. Once the Check up was complete, they handed me the keys and when asked how much I owed they said "nothing" This was a pleasant surprise, and they let me know, because I get my tires there this is a service they offer to their valued customers.Thank you West Coast for Amazing customer service!! D Nugent

Sorry to say but on my 2 visits I found both the customer service and scheduling to be poor. For…read moreexample I spent an hour in the waiting area for a basic oil change. No explanation or apology. I won't be back.

Booked winter tire change appt on Sep 23 for service on Oct 1 at Kal Tire Duncan. Sep 30 received…read morea call from Kal Tire saying that the wheels I had in storage had not been transported from the Nanaimo shop where storages are apparently kept. This being the case I was rescheduled to Oct 3. On October 5 - a day after the wheels had finally arrived in Duncan, I waited 2 hours for my car to be ready despite the knowledge that I had already been inconvenienced. When the service technician brought the car back 5o me the first time, he noticed that the front office had not indicated that there were locking bolts sitting on the front seat that needed to be used. The service technician then took the car back on the hoist to put the correct bolts on. This took another 30 min - the technician blamed front office staff for not writing on the work order that the bolts were sitting there on the passenger seat. Now I understand that sometimes staff doesn't show up and that can cause delays but shouldn't the customer be called to advise there may be an extreme wait? I am not impressed.

As far as I am concerned. I used to trust these guys until I got a second opinion from a…read moreprofessional dealership inspection. After numerous times I requested my brakes to be inspected, I recently found out days after I had taken it to R&W that my rear brake callipers had seized and was told by BMW dealer these had to have been seized for weeks. They also said my rear axles needed replacing only to find out nothing was wrong with them from BMW. The photo shows that they also did not report the missing rotor screws that holds it in place to the wheel hub. Sam appears to be a nice servicemen but with poor craftsmanship in my opinion. He's cheap but in the end you pay for what you get.

Best in town Customer service is number 1…read more Sam and Joe go above and beyond Best repair shop in town

I've visited my local Jiffy Lube with my car several times for oil changes and transmission fluid…read more They are prompt with service and does exactly what is asked for, with no "up sale" pressure to get more done. I will continue to visit.

After a tree fell over our driveway and scratched up the back of my brand new car, I took it in for…read morean estimate. The girl there told me to have a coffee and wait a few minutes. After 10 minutes I came out to find that she had buffed out all the scratches and did not charge me anything. Best service ever! Ken Middleton

Fortunately my wife and I have had little experience with ICBC and collision claims, however when…read morewe went to find an approved company we had little success in having the work done until we contacted Craftman Collision on Bridge Street. Every contact with from the initial request, getting a date for taking the car in and all follow up contacts about it being ready were professional and friendly. Was a pleasure dealing with this company and its staff. Maggi and Tom McKay

repair and paint rear corner panel on my 2018 Ford Edge…read more They did a first class job in every way and the staff were great to deal with.

This is one of the most professional, efficient and wonderful businesses I've encountered. They…read morereally know their work and are organized, kind and helpful. U give them 10 stars out of 5. Thank you team. You are awesome!!:)