Years ago I was searching for a new doctor to see me after moving to Queens from upstate NY…read more(Rochester). Decided to visit Smart Health Medical and specifically see Dr. Vi and I was so pleased with my first visit I've never gone anywhere else in the last five years! The office accepts walk-ins (from what I remember written on the door, I could be wrong) as well as appointments, and they have great late night and weekend hours a couple times a week. I continue to see Dr. Vi for annual physicals, check-ups and any unknown symptoms even after moving to the Bronx. When I move out of the city someday I'll be sad to leave Dr. Vi behind but while I'm here I cannot recommend her enough. As everyone says, she cares about her patients and takes her time with us. She actively listens and is so well versed in so many different types of treatments and good lifestyle habits. If you don't need pills, she''ll tell you that and offer up better everyday habits that can help you live and feel better. She takes a holistic approach to your health and is in no way a pill-pusher looking to make insurance money off you. Most of my visits result in a clean bill of health after taking vitals, and blood or urine samples on site--if necessary. But when you do need a scan, treatment or prescription she goes above and beyond to make sure you get exactly what you need, when you need it, and makes sure it's covered under your insurance so you're not hit with sticker shock at the pharmacy or referred specialist. The office even faxed my referral paperwork to a specialist when I forgot the paper at home before my appointment. Saved me from having to reschedule or take off work to go home and get it. I could go on and on but there's no need. Dr. Vi has been the best doctor I've ever seen in my 30 years who does more than anyone I've seen to care for her patient's needs.

Nice, caring for the patient, and he is a great doctor ‍, good service, friendly. The pace was easy…read moreto go to.

Amazing Doctor, considers all the possibilities and if he can't address it recommends you to a…read morecolleague. Only down side is he's very popular so wait times might be a little long. But even though there is a lot of people to see he still dedicates time to you.

I have been with this doctor for almost 30 years. I have changed locations but stayed with him…read moredespite travel to long distance to see him. He is very knowledgeable, understanding and accommodating. He has a great nursing and support staff.

I really don't trust doctors, and I only go to them once a year, or if I think there is something…read morereally wrong, like blood leaking out of my ears or something, which never happened by the way. However, it was time for my annual check-up, and I now have my own insurance which I pay, so on a recommendation from a friend, I seeked out Dr. Charlotten. The office is right in my alley. Plus, the last doctor I had was pretty terrible. 2 hours waits, and he rushed all the time. He didn't even have time to hear me out. So I was glad to be seeing Dr. Charlotten. The staff is very friendly, and on my first visit, the receptionist explained when I need to pay, and when I don't. I was very surprised that on a follow-up for the blood results, I did not have to pay co-pay! The office is really cozy and inviting, which makes everyone feel more at ease. And Dr. Charlotten was really great! He really takes his time with you, and is super thorough. He asks you all the right questions, and I never felt intimidated or anything when I was telling him my problems. He is very patient and tries his best to understand you and gives solutions to your ailments. He gives the necessary tests. For example, he noticed that my sister's tonsils were a bit inflammed, so he ran some allergy tests, and it turns out that my sister is allergic to cockroaches! Which is pretty funny, but sucks for her, cause those buggers are everywhere. Dr. Charlotten is definitely the most thorough doctor that I have ever had. I just hope he does not get too popular, for I will have to wait longer to see him the next time.

I took my son in for his check-up and they gave him a thorough exam--nothing was missed! He was due…read morefor his 4-year shots, and they made sure to keep things as comfortable as possible for him. He handled the shots like a champ, and we celebrated with some treats for being such a good boy!

I called the office today to have my husbands blood pressure medication refilled and I was told…read moresince he is currently in between getting new insurance he has to pay $30 just to have the office call in the prescription. Not to mention then having to pay out of pocket for the medication itself. That is absolutely absurd! Talk about greed! You would think being a medical provider help out your patient especially if you're aware the medication is needed. I was baffled as to why wouldn't the doctor give a few refills now it makes perfect sense! Everytime you need one you call them and if you have insurance they slap your insurance with a fee and if you don't have insurance well cash it up! Time for a new doctor soon as the new insurance kicks in. What happened to doctors actually caring about their patients? This one is motivated by money. Takes 2 seconds to call or send an electronic request to the pharmacy.

Dr. Huang is truly one of a kind, and her office staff is just as incredible with their efficiency…read moreand prompt responses. I recently noticed that my blood pressure had been consistently high over the past few weeks, and I am not currently on any antihypertensive medication. Concerned, I emailed Dr. Huang's office today, and to my amazement, within just a couple of hours, Dr. Huang herself personally called me. Her dedication, responsiveness, and genuine care are absolutely remarkable. She is the only doctor I can always rely on for swift, compassionate, and expert care. After more than 10 years as my trusted PCP, she continues to exceed my expectations. Dr. Huang is simply the best--highly, highly recommend!

Dr. Tang has been my family's doctor since my father was in high school. He's a reliable doctor. I…read moredon't think I ever encountered him being on vacation. He's a old school work horse. I've been coming here since I was literally an infant. Dr. Tang and his receptionist are really nice people. Dr. Tang speaks English, Cantonese, and mandarin while his receptionist can speak the same as him but also Taiwanese which is great for our family. I've gotten my blood work done here many times and never experienced any difficulties. I don't have anything really bad to say about Dr. Tang other than his handwriting. His doctor notes for when I was a student were some of the worse doctor notes I ever seen in my life. My teachers and I could barely make out what he scribbled on paper. His office is no longer in Jackson Heights. Way back in the day, it was near Newtown High School on Corona Ave in one of those orange brick buildings which is now demolished. His new location is listed below. To get here, simply take the M or R train to Grand Ave Newtown and his office is right around the corner from the deli and Gino's Pizzeria. Cash or check only. For bank ATM, the nearest HSBC, Chase bank is about a 5 minute walk away on Queens Blvd. The office is closed on Wednesdays and I suggest making an appointment ahead of time. Walk-in visits usually wait a long time. I noticed during every visit since he moved to Justice Ave, his office has gotten much busier. A simple appointment through the phone will help save you time when you need to visit. 87-08 Justice Ave. Suite 1-I Elmhurst, NY 11373

So I make an appointment to see Dr Tang who is my default insurance PCP with my new health plan. I…read morearrive and the secretary asks me to fill out a scrap sheet of paper with no markings on it, she asked me to put my name number address ect and takes a copy of my insurance card. She hands me a pencil that has been sharpened in such a way that there is about a quarter inch of graphite sticking out and it looks like any pressure beyond resting it on the paper will snap it. She says the co pay is $60 I offer to pay with an HSA VISA card she says cash or check only. That would have been nice information to have when I called and made the appointment. I ask if there is an ATM in the building, she says she thinks there is one around the corner. I step out of the building and the door closes behind me, a woman asks me f this is dr tangs office, I say yes, she asks how o get in because the door man was not at his post and there was no one to press the button. I said I was going to find an ATM and hope a door man gets back when I return. A quarter mile walk to the nearest chase ATM a with drawl and a quarter mile walk back in the rain and thankfully the door man has returned. I return to the office and the secretary seemed surprised that I came back. Now I meet Dr Tang, the first thing I noticed was that English is not his first language and he doesn't speak it very well. I have no problem with immigration, I don't care where people come from or how they get here and I appreciate anyone trying to learn the English language. But I was hoping I would not have to talk about my medical history with someone who I truffle to express myself to. I told him I have had hearing loss since I was 2 years old. He responds saying eating loss for two years. I correct him saying oven had hearing loss since I was 2 years old. He repeats, yes 2 years. I don't think he understood what I was trying to say to him. He had to take some blood and I explained I have a tendency to faint during blood tests, it's my one character flaw. The blood test went fine, but when it was done I fainted. I was in a chair with no arms and woke up with my face planted on the floor and his assistant and another patient trying to help me up. I was ten asked to pee in a cup (a plastic disposable drinking cup) and pour it in a vial. Ignoring the fact that the sample is contaminated by what ever is in the plastic cup the idea that I was expected to carefully pour my own urine from a wide rimmed cup to a skinny rimmed vial seemed like something a hidden camera show would do. Thankfully I didn't spill any urine and returned the sample vial to the tray. Another thing I feel I have to mention was that in his office I noticed a container labeled used sharps (a common site to see in a medical office) but I also noticed that the safety lid wasn't on and there was nothing from preventing them from spilling for would be knocked over. That's like a huge thing in my book, it shows he is careless and doesn't put safety first. So that's my epic review. I'm planning on changing PCPs ASAP

I've seen some of the reviews complaining about the wait time, but honestly I think it's…read moreunderstandable: 1. This doctor is open 5 days a week, while a lot of other doctors are only open 2-3 days. 2. There's also only one doctor here, so obviously the wait can be longer, especially when some patients end up talking with the doctor for a while. I've also seen people complain about the student doctors, but they're really just there to help by asking questions and putting the information in for the doctor. It actually makes things more efficient since the doctor already has the basic information and doesn't have to go through everything from scratch. And honestly, there has to be somewhere for student doctors to learn and get real experience. If no one gives them the opportunity to learn in an actual office, how are we supposed to get new doctors in the future? The wait might not always be the fastest, but I'd rather have a doctor who actually takes time with her patients. Overall, I've had a good experience here and appreciate that they're open 5 days a week.

When I had the insurance I was always being forced to get vaccines w/c I had to decline over and…read moreover again. Now that I don't have insurance and went back for illness I had for a week and been taking otc medicine. I had infection signs but she gave the same medicine I've been taking. I'm so disappointed. Just go to a different place that would really look at you as human.

This is the worst medical center and primary doctors they schedule you for a time and make you wait…read more2-3 hours later to take care of the patient so if the appointment at 10am they take care of patients at 1 pm. Also if you don't get to you appointment 5 mins before your appointment gets canceled they don't have not humanity selfish company.

I work in a medical office and in all the years I've been working with my doctor, I've never…read moreencountered such terrible costumer service. The front desk is absolutely terrible ! They don't help and when they do it's always an attitude or you get dismissed. When you deal with older people you have to have patients !!!! NO ONE in this office has patients it is so disorganized TERRIBLE. I absolutely hate this place!!! Please don't torture your grandma, grandpa, mom, aunt uncle no one coming to this office. The doctor is just as terrible hands out referrals not even explaining what the referral is for! Always has a nasty attitude. 0 out of 10 not recommended. Maybe it's because I work in a medical office and our office would never ever be disorganized or rude neither staff. If you see the way these workers talk to these old patients you would be so disgusted !

If the provider is so wonderful how come no one answer the phone…read more I have been calling for 2 weeks.

Set up an appointment because is really close to my house, it so happened that the doctor does not…read morecall you until he helps people that came in before than you. My appointment was at 10 am, it is currently 10:48am and I am still waiting. Customer service is really bad. I feel so bad for people that comes here only because they speak Spanish, they could be getting a way better; profetional help and service for a most affordable price.

Expect to wait 3+ hours. They overbooked on purpose no matter what day or time. It is ridiculous…read more No one values your time. My mother fasted all night, had a 9am appointment but was not seen until 1pm. She is diabetic and it is so dangerous for her to go on not eating for that long.

I was a patient for a little over two years. Dr. Xu was medically negligent many times. The first…read moretime was when I scheduled to receive my test results via a telehealth app. She provided me the results. The next time I visited was a few months later and she was re-reading my past results and told me I had gallstones. I asked her why didn't you tell me this information when I had the telehealth visit, she said she forgot to turn the page. The second time was when I was getting a checkup. She told me I was missing the last dose for a vaccine, I had only gotten two doses. The second vaccine I had taken was over a year ago. I told her that no one informed me that I needed a third vaccine otherwise I would have scheduled it. She said I was the one who needed to schedule the vaccine appointment. I was going to the doctor's office consistently so she failed to notice that I needed an additional vaccine for a year. She never apologized for her office's mistake or took any accountability. Her secretaries barely speak any English so it is hard to get anything done. For example, I was at a radiology office and Dr. Xu forgot to sign the referral order. Her office refuted that the referral was not signed. The intake person repeated what she said over three times. They eventually faxed over the referral but it was not signed. This incident wasted 30 minutes of my time because of Dr. Xu office's uncooperativeness. The last incident was that I asked her office for a letter with my medical conditions and treatments for work purposes. She told me that she has no responsibility to provide me any documentation. This is a clear violation of my hipaa rights.

The best doctor in NY hands down . Yes wait times can be long at times but its worth it. The best…read morebarbers, restaurants etc. Always have wait times and a Dr. Office is no different.

She is very honest, professional and kind. She has been my doctor for more than 20 years.read more