This establishment is nicely located on Lake George with beautiful lilac bushes surrounding it. The service was adequate and fast. The indoor seating is a bit sticky and the lighting a bit drab. The food is okay however the ice cream is exquisite. read more

Friendly enough, we ordered regular onion rings and got a total of 4 rings in the order for $4.19. When I said something about it I was told it was pre-portioned out and that was the amount. The chili cheese dog didn't have cheese. Long story short, keep driving. read more

My family went through the drive thru tonight at 7:30pm. I was very disappointed. The staff (and there were several, maybe 10 people working) were so busy screwing around, making each other treats and literally running around goofing off, that it took 10 minutes to get our food. They closed the window on us before we could point out that we didn't have our drink or napkins. The food itself looked thrown together and of poor quality. I have NEVER had an experience like this at any DQ and I've been a customer for almost 50 years! Very disappointed. read more

Bad experience at DQ at 7:18pm tonight. Lobby was closed due to staffing issues yet there were 8+ employees inside. We got to the window and the girl at the window bent down and screamed when we told her we needed a minute to get the rewards app up to scan. Crazy experience to say the least. Needless to say we never got the rewards scanned! Ice cream was good though ‍ read more

Service is inconsistent - sometimes friendly, sometimes short and seem bothered by our patronage. More often than not the cups and dishes are barely filled. Blizzards are made like the fillings are coming out of the employee's check. This is a cumulative review based on several visits. read more

Service is so slow waited in line for like 20 minutes just for a water. Also the cap to water doesn't fit and broke. Be better Dairy Queen. Water is not crisp ether. Like I asked for. But the water was free. read more

Dairy Queen Grill & Chill - Broken lid cover - Ice Cream & Frozen Yogurt Near Me - River Falls, Wisconsin

This Dairy Queen needs a good cleaning and new employees...well at least the dude taking our order! Doesn't smile...doesn't say hello...I ask him how it's going and he says....well I'm here right! He needs to move on. Ordered bacon cheese burger with ONLY ketchup....not hard to make right? Get the burger after a 15 minute wait with a dried out stale bun...ton of pickles and an s***load of mustard...didn't want to bother the sad sack at the counter again so just threw it and learned my lesson the avoid this DQ. read more

Bored and uninterested high school and college kids here not interested in providing you anything. I'm happy that their is a Culver's in town now so we can avoid this place. read more

WORST DQ ever!!! Horrible & slow customer service. Don't waste your time!

Dirty The guy in front of me was given a blizzard with a hair sticking out of it. Two high chairs in store. One was missing the crotch strap so it was unusable. I selected the other high chair. It was gooey...covered in black hunk that I could not clean off. It was so thick it needs to be scraped. I got off what I could with a baby wipe. The floor was covered with fries and plastic spoons and food left behind. The staff all had long hair which was not tied back so expect more hair in your food No changing station in bathroom FYI read more

This DQ location is very busy in the summer, but I have always been able to go in and order some ice cream and walk out with it in a timely manner. The seating inside could use some updating but the outside seating under the trees is very nice. I use the drive through a lot when the kids are along. It is very quick and they have always gotten my orders correct. I don't think I have ever eaten a meal at this location mostly because there are too many other places to get good food in RF. They do have a nice menu selection of fast food offerings. read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - River Falls, Wisconsin

Pay 7$ for this if you want, when you can get good service and a full meal at the Culver's up the street. They just threw in a plain peice of bread and old small handful of old fries. read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - River Falls, Wisconsin

Im honestly not sure how this place is still in business to be honest. The service here is atrocious. The staff are always angry and rude, the food always takes over 10 minutes to arrive lukewarm. I have literally never experienced worse customer sevice. They wont even greet you or smile. That said, if you really crave DQ just have low expectations. Management here really needs to step up and retrain the staff. read more

I have been going to this DQ location since I moved to River Falls two years ago. Each year the quality of the blizzards continues to go down. I was there last night and I was handed a cup of soupy "blizzard." I was too dumbfounded to do anything other than grab the cup that was dripping melted ice cream all over my hand. The server saw my face and at least handed me a bunch of napkins. In all my travels this is the worst DQ I've ever run into, and if they weren't the only ice cream place in town I'd never stop there again. I keep hoping the manager or owner will realize how poorly their employees are at their job and either properly train them or get rid of them. read more

the icecream here is really good- that's the only reason ill give this place one star. the staff here is so unproffesional. I pulled up to the window and was met with the rudest customer service i had ever received. she told us the price and then rolled her eyes at us and slammed the window in our face... think i'll go to culvers from now on.. read more

The hours posted on the door don't apply at this place. Workers lock the doors 30 minutes before the time on the door. If they forget to lock the door they will just tell you they aren't cooking anymore with 20 minutes of work left. Poor service. read more

I didn't want to write this because I've always had a good experience at this Dairy Queen but the service this time was just so disrespectful and I'm honestly just disappointed, me and my boyfriend went thought driving though and their was a lady taking our order and she was being very disrespectful to me and my boyfriend and we were just trying to order some ice cream it was just so unprofessional I don't even know if I would ever come here again because of the service smh read more

Service was terrible tonight. The girl at the window made my chocolate Sunday wrong .. like how do you screw that up. When I told her I didn't just order chocolate ice cream she got mad and threw it in the garbage right in front of me ... hire some decent people read more

Well.... Ordered Flame Thrower meal and a double burger with a Hot Fudge Sundae. Get to the window, pay and wait. The girl was very nice and hands me the sundae, and tells me to pull around to wait for my food. I asked how long because it didn't make sense to me to give me the sundae I had asked for a lid home (wasn't wasn't right away). She tells me a few minutes. 5 minutes later a girl comes out and says "here's your 4 piece". Hmmmm not mine. 5 to 7 more minutes and a melted sundae later I was set. Burgers were a mess. Half the stuff actually made it in the burger. Still tasted good tho! read more

I'm giving three stars only because I love ice cream. Service is typically poor. Takes forever... drive through or inside. Food is pricey for fast food and not very good. We only go for treats and Julius. I'm glad town has it, just wish it was a viable choice for food and had good friendly service. read more

So I've worked at dairy queen for about 3 years n non stop making blizzards. Sure all of the DQ's are personally franchises however universally all DQ's emphasize their blizzard slogan "Upside down right thick" when they didn't flip the blizzard i stated that if you don't flip the blizzard i get a free one and they completely disregarded the customer is always right. They also didn't put any caramel in my heath caramel brownie. i went back in and again they did not make me another blizzard for lack of toppings. i am a very unsatisfied consumer. No wonder this DQ only has 2 stars i'm surprised they don't have one. read more

Not sure if I'm the only one, but I go here a lot and recently have gotten very sick the last two+ times. It's sad cause I actually like this place. Food poisoning sure does nick it down a few notches tho. read more

Very loud guy that seemed to be the owner yelling loudly. Person taking the order was distracted and not friendly. Couldn't get a lid for my order to go. Burger was not good quality that I see from other locations. Owner should take a closer look through the eyes of the customer. read more

Gawd the service stinks!! Why aren't managers teaching their employees to smile, say hello and thank customers?! It's like we're bothering them. My kids want to go to DQ but I refuse to bring them. read more

If you are looking to be treated like a second class citizen by entitled lazy children who have no clue about life let alone how to treat customers then you will enjoy this hole in the wall. The outside parking lot is embarrassing with weeds and overgrown grass and no lines to park or signs on where to wait for food if they tell you to wait. If you wait in front of the building for your food they wont deliver it to you, you have to know that it has to be on the side and the side only, because if you wait in the front where there is more sapce and its safer they will just keep your food and money and yell at you for not being on the side. So that entitles them to keep 25 dollars worth of food and to not return my money because they refused to answer the door when i asked about my food. i had to go back thru the drive thru because of Covid pressure they wont open the doors of the lobby. They said they looked for me but I was not on the side, where you have to be for them to act professional and do there jobs, but checking around all four corners of the rather small building to ensure the customer has not left the property is out of the question. Its easier to yell at the customer and steal there money because they are right and the customer who was wrong by not waiting where the little Nazzies told them too they get to be assholes and steal your money and food. read more

I was unpleased when I saw the sign outside advertising that if they don't flip your blizzard, the next one is on them and when I asked about it because my blizzards were not flipped, the worker told me that they do not participate in that. How can you have a sign advertising it but not participate?! read more

I've lived in this town for 3 years and the quality of customer service and their ice cream dramatically continues to downfall. The manager is really rude, which is reflected by how the staff treats their customers. Every time my family goes through the drive through, we are treated as though we are an inconvenience. The attitude and tone of voice brings such an uncomfortable experience! This is not a one bad experience review. This happens EVERY TIME we happen to want to stop in for ice cream. It's sloppy, kind of soupy and usually the wrong order. It's so uncomfortable to just order anything, so trying to even consider an attempt to complain that my order was incorrect is almost out of the question. Such a shame. We will drive the extra miles and go elsewhere from now on. What really gets me...is with all of these poor reviews, there hasn't been a CHANGE!! read more

Worst experience ever! I ordered 2 cheeseburgers, which were smashed horribly. My "large fry" was pathetically old and barley 10 fries!! The employees did not seem to care what came out of that kitchen. If i could i would give it zero stars read more

I love Dairy Queen, but the last few times has been a lot of the same thing, no "thank you" or "have a nice day" it's a lot of not saying anything and generally getting less than expected amounts of food. Most of the employees here should be taught how to work in customer service, because they're not doing to hot. read more

They renovated the outside of the building. Inside the building it is a little outdated. The salad is very good. The food is always fresh. read more

I have never been more angry at a service ever in my life. I went through the drive thru and ordered the most simple thing "large chocolate cone" they even repeated my order for me. The person at the window shouted very rude things at the people in the car in front of me and when I got to the window there was a different person. She seemed tired and angry at me for being there. She took my money and gave me my money and my cone without saying a single word to me. When I got my cone they managed to mess my order up and they gave me a vanilla cone. Stay away from this place at all costs. The Burger King and McDonald's in river falls both have better ice cream. read more

Everything is fine, but if you're ordering through the drive through, you may as well turn your car off. It's going to take 10 minutes and that is not an exaggeration. read more