lady was super rude and condescending when we were confused and told us the exact opposite of what…read morewe saw on the website no problem except we get the packet and read it ends up being what we thought in the first place.

Place is a complete joke. Had a appointment, waited for my number to be called, then after an hour…read moreand 20 minutes I was told to go to another location to renew my tags before I'm able to get my CA DL switched to a TX one... State has this all backwards here.

Maybe this is an anomaly but I had a very good experience here renewing my driver's license…read more I was able to secure a 9 AM appointment using the online App. I arrived at 840 AM and was greeted by the DPS greeter (LOL) he assisted me in checking in and I was directed to another DPS Rep who guided me to an unoccupied station. I was again greeted by a very pleasant woman who swiftly moved me through the renewal process. We had a pleasant conversation regarding my new picture and my 23 years of living in TX as opposed to Mass. I walked out at 9 AM at exactly my appointment time! Winner winner chicken dinner! This locale has plenty of parking and many DPS folks to assist. Pro tip: Make sure you bring all the required paperwork or you will be SOOLuck and have to reschedule.

If the post office lost your 3 part renewal notice, tough luck. They can't reissue it…read more And they don't care that they have to send you to the county tax office to renew. I guess they don't understand customer service. Or the word "reprint" is not in their vocabulary. But since they're the only game in town...

I stopped in to get a title printed because the bank sent it to my old address. I went in with the…read moreassumption that I would run into all kinds of issues- long line, need an appointment, can't print it, etc. From the time I arrived to the time I left, it was probably about 15-20 minutes. The lady who helped me was so nice & friendly, I felt like I made a friend. It was the best experience I've ever had at a government service bldg. I would love to give a shoutout to the awesome lady who helped me, unfortunately I don't remember her name. But on the receipt her employee ID is CKHOLBO. Thank you for being so sweet, so friendly, for the compliments, & the quick service. It's so nice to work with someone who smiles & treats you like a human & not just another body in line.

3.75 I had to get my Driver's license updated before it expired so I decided to go to this…read morelocation. I made a reservation online. In September I made an appointment for November. After scheduling my appointment I received a text message with the appointment confirmation of the date and time and a link that allowed me to check in online once I was there. I also received an email reminder. On the day of my appointment I drove into the parking lot, parked, clicked the link that was texted to me and I was checked in and received a DPS ticket number. I then walked in, waited in a line to speak with someone working at the desk. A friendly woman checked my documents, gave me some paperwork to fill out, and then told me to sit and wait in the waiting area. I sat at a table, filled out my paperwork and waited. I waited for about an hour and a half. During my wait several people that worked there came out and made announcements. They were there to help. When they finally called out my number I was relieved that the wait was over. The woman that was working behind the counter was friendly. She checked my documents, and then told me where to stand and took my photo. I paid, she gave me my paperwork and it was done. This process went really fast and took less than 10 minutes. Overall it wasn't a bad experience it was just very time consuming. The appointment time was at 10:40 and I left at 12:20. You will wait a long time before being seen but a positive is that everyone that worked there was friendly and helpful. A side note. Be sure to take hand sanitizer and some sanitizer wipes. I used the women's restroom and they were clean but they didn't have any soap in the dispenser and the large hand sanitizer bottle on the sink was empty. So take something with you to clean your hands just in case.

I had to go to DPS to get a new license. This particular location only takes appointments but they…read moreare easy to set online. You may have to schedule it out a few months, so make sure to plan ahead. When you arrive, you sign in on the kiosk with either your name, your phone number, or your confirmation number which is emailed to you. The kiosk generates a number and there are screens in the waiting room to tell you which number they are on. The process moves relatively fast compared to the past, but you should still plan to be there for about an hour. My appointment was at three, I arrived a few minutes early and was out of there around 4 o'clock. The clerk that assisted me was very helpful and friendly. It was an overall successful trip and some pretty good people watching while I waited.

Just moved to Austin from Chicago. Went to get my Texas state driver's license today. Here are my…read morethoughts: -My wife and I arrived, checked in, got our number, filled out a form, and we sat down to wait. -There were perhaps a dozen people there when we arrived. We were in and out in 30 minutes total. -We made an appointment ahead of time, showed up 10 minutes early, and they called our number about 5 minutes after our original appointment. Pretty efficient. -The associate who helped me get my license was friendly, courteous, and very competent. -Surprisingly positive experience! Recommended!

Renewing my driver's license has never been as pleasant as it was today. I'm almost 60, so that's a…read morelot of renewals. It was a positive visit from the minute I walked in. I was greeted by several people and they were all extremely friendly. I was in and out in less than 15 minutes. Definitely for them!!

I'm trying to get my Texas drivers license but I've been transferred to three different places and…read morestill haven't spoken with a human being. All I want is to book an appointment and I need to know what I should bring with me to the appointment.

Service and professionalism. Friendly and . The young beautiful lady who attended to me was very…read moremuch appreciated

JP Auto Title is the solution to getting your car titles transferred! Patricia was so helpful and…read morereally went above and beyond to get our new plates to us. Every time I called she either answered her phone (which can be rare nowadays) or if she wasn't able to answer right away she called me back very quickly! We were able to avoid waiting in a long line as we have done in the past. Our whole experience there was so positive!

I scheduled an appt a week before and we got there 30 mins before…read more PRO TIP: if you are there 20 mins and check in before your appt, there's a high chance they call you before. My appt went smooth, it was for my baby, staff was very patient and friendly and now we just need to wait for the ID. Huge thanks to everyone, I was so stressed about all of it and everyone was so amicable towards me and my toddler.

"Sherry" the virtual assistant is completely useless. Only thing it is good for is general info…read morethat is already listed, or actually it is great for encouraging callers to give up trying to find out the info they need.

I never thought I'd have anything good to say ever about a DMV but this place, or I should say the…read morepeople who work here are great. Krystal Rutherford was kind, patient and helped me get my license renewal done. She very obviously takes great pride in her work and I believe would make a great leader if given the opportunity. Her work ethic and personal skills are a combination that isn't seen too often much anymore. Her and the team around her worked well together to attempt and succeed in resolving an issue where the signature pad would not allow me to sign. This was just one more issue on top of the other tech problems and she kept her cool and professional demeanor the entire time. Also, the woman with short hair and glasses who was calling ticket numbers was great!! She really kept things rolling! Kudos to the staff here. The people make the place, and it's nice to see a non toxic workplace.

I do a lot of yelp and I think it's important. People need to know. Do not go to new Braunfels. If…read moreyou can help it. These people are very disrespectful have no kindness to help and they need to be reassessed in their job. Very poor experience there getting your picture taken and asking if you could get it taken over again and then right away it's a no, but yet other people get different courtesies and respect. Here's a military person who served her country and probably even saved their jobs but yet you can't give her the respect that she needs and earned so citizens show their IDs of several different have people who have crossed our borders illegally without due process and they're getting special attention. This is the evil of our country. This is the evil of the people that are embedded in services such as these I say to the manager and supervisors shame on you shame on you for being biased and not treating everybody the same.