I needed a temporary license with my photo on it to rent a car. At first I was given the copy of my…read morepermit-- however, I can't rent a car with that. So I explained that my license had been upgraded in July and I needed to have a copy of *that* with my photo on it so I could still rent a car. At first I was told they couldn't because DPS had started remaking my ID since earlier that morning (I requested that DPS resend my license to the updated address). So for a second it was looking like I couldn't get a copy of my updated license nor could I buy a new one since your account locks when you get an ID remade. However, the guy who was helping me, Maximillian (I hope that's his name, I'm always renaming people), and his supervisor worked their magic and called up the headquarters and got the lock removed so I could buy a new license. I do wish I could have gotten it without pulling out my wallet but I'm just so happy I got what I wanted, that I don't even mind! Excellent customer service even though they might've been a little stressed out because I was *not* letting the issue go. I would have accepted defeat in peace if their efforts were in vain but they prevailed! I made sure to thank him multiple times but I felt like he deserved to be recognized here as well.

Maybe this is an anomaly but I had a very good experience here renewing my driver's license…read more I was able to secure a 9 AM appointment using the online App. I arrived at 840 AM and was greeted by the DPS greeter (LOL) he assisted me in checking in and I was directed to another DPS Rep who guided me to an unoccupied station. I was again greeted by a very pleasant woman who swiftly moved me through the renewal process. We had a pleasant conversation regarding my new picture and my 23 years of living in TX as opposed to Mass. I walked out at 9 AM at exactly my appointment time! Winner winner chicken dinner! This locale has plenty of parking and many DPS folks to assist. Pro tip: Make sure you bring all the required paperwork or you will be SOOLuck and have to reschedule.

If the post office lost your 3 part renewal notice, tough luck. They can't reissue it…read more And they don't care that they have to send you to the county tax office to renew. I guess they don't understand customer service. Or the word "reprint" is not in their vocabulary. But since they're the only game in town...

I stopped in to get a title printed because the bank sent it to my old address. I went in with the…read moreassumption that I would run into all kinds of issues- long line, need an appointment, can't print it, etc. From the time I arrived to the time I left, it was probably about 15-20 minutes. The lady who helped me was so nice & friendly, I felt like I made a friend. It was the best experience I've ever had at a government service bldg. I would love to give a shoutout to the awesome lady who helped me, unfortunately I don't remember her name. But on the receipt her employee ID is CKHOLBO. Thank you for being so sweet, so friendly, for the compliments, & the quick service. It's so nice to work with someone who smiles & treats you like a human & not just another body in line.

3.75 I had to get my Driver's license updated before it expired so I decided to go to this…read morelocation. I made a reservation online. In September I made an appointment for November. After scheduling my appointment I received a text message with the appointment confirmation of the date and time and a link that allowed me to check in online once I was there. I also received an email reminder. On the day of my appointment I drove into the parking lot, parked, clicked the link that was texted to me and I was checked in and received a DPS ticket number. I then walked in, waited in a line to speak with someone working at the desk. A friendly woman checked my documents, gave me some paperwork to fill out, and then told me to sit and wait in the waiting area. I sat at a table, filled out my paperwork and waited. I waited for about an hour and a half. During my wait several people that worked there came out and made announcements. They were there to help. When they finally called out my number I was relieved that the wait was over. The woman that was working behind the counter was friendly. She checked my documents, and then told me where to stand and took my photo. I paid, she gave me my paperwork and it was done. This process went really fast and took less than 10 minutes. Overall it wasn't a bad experience it was just very time consuming. The appointment time was at 10:40 and I left at 12:20. You will wait a long time before being seen but a positive is that everyone that worked there was friendly and helpful. A side note. Be sure to take hand sanitizer and some sanitizer wipes. I used the women's restroom and they were clean but they didn't have any soap in the dispenser and the large hand sanitizer bottle on the sink was empty. So take something with you to clean your hands just in case.

I had to go to DPS to get a new license. This particular location only takes appointments but they…read moreare easy to set online. You may have to schedule it out a few months, so make sure to plan ahead. When you arrive, you sign in on the kiosk with either your name, your phone number, or your confirmation number which is emailed to you. The kiosk generates a number and there are screens in the waiting room to tell you which number they are on. The process moves relatively fast compared to the past, but you should still plan to be there for about an hour. My appointment was at three, I arrived a few minutes early and was out of there around 4 o'clock. The clerk that assisted me was very helpful and friendly. It was an overall successful trip and some pretty good people watching while I waited.

Just moved to Austin from Chicago. Went to get my Texas state driver's license today. Here are my…read morethoughts: -My wife and I arrived, checked in, got our number, filled out a form, and we sat down to wait. -There were perhaps a dozen people there when we arrived. We were in and out in 30 minutes total. -We made an appointment ahead of time, showed up 10 minutes early, and they called our number about 5 minutes after our original appointment. Pretty efficient. -The associate who helped me get my license was friendly, courteous, and very competent. -Surprisingly positive experience! Recommended!

People who rate this less than 4 stars are either baby boomer or Gen Z. If you have ever been to…read moreanother DPS office before then you know even if you have your stuff together it's a nightmare. This is the first DPS where the wait isn't hours, there's people behind the counters working and smiling who don't get up to take a break when it's your turn. I would drive an hour out of my way to come to this office, this is my second time in a year because I moved. They had me in and out in 30 and someone greeted me in the lobby to instruct me to the forms.

Excellent customer service. Very friendly and efficient IF…read more IF YOU COME PREPARED. These people who show up, did not read the instruction, did not bring all the papers, bring some half-ass paper, or expect to be helped without all the documents. No. These folks need to go back, get it together and stop giving these wonderful folks grief. Show up like you got it together.

I'm trying to get my Texas drivers license but I've been transferred to three different places and…read morestill haven't spoken with a human being. All I want is to book an appointment and I need to know what I should bring with me to the appointment.

JP Auto Title is the solution to getting your car titles transferred! Patricia was so helpful and…read morereally went above and beyond to get our new plates to us. Every time I called she either answered her phone (which can be rare nowadays) or if she wasn't able to answer right away she called me back very quickly! We were able to avoid waiting in a long line as we have done in the past. Our whole experience there was so positive!

I scheduled an appt a week before and we got there 30 mins before…read more PRO TIP: if you are there 20 mins and check in before your appt, there's a high chance they call you before. My appt went smooth, it was for my baby, staff was very patient and friendly and now we just need to wait for the ID. Huge thanks to everyone, I was so stressed about all of it and everyone was so amicable towards me and my toddler.

"Sherry" the virtual assistant is completely useless. Only thing it is good for is general info…read morethat is already listed, or actually it is great for encouraging callers to give up trying to find out the info they need.