I've been waiting on my ID card over 2 months, got it in Bastrop Tx, tried using all number to…read morereach someone, most all promos don't work, been working on this 2hr and 45 minutes, after filling out promos they wanted money and card number which i don't have either, this seems like a way to make more money I'm 78 on fixed income and in a wheelchair somebody please help me, now won't let me post it,, can anyone please help me

lady was super rude and condescending when we were confused and told us the exact opposite of what…read morewe saw on the website no problem except we get the packet and read it ends up being what we thought in the first place.

I just visited the excellent staff of the Pflugerville DPS. Ms. Sharan and Nekebra were both polite…read moreand helpful. MS. LESLIE is an ANGEL. During my perhaps 45 minute visit MS. LESLIE was very sweet and assisting several customers. I hope the Management appreciates the excellent staff there. Especially MS. LESLIE.

The staff is very friendly. This is a great location. I would highly recommend this location.read more

If the post office lost your 3 part renewal notice, tough luck. They can't reissue it…read more And they don't care that they have to send you to the county tax office to renew. I guess they don't understand customer service. Or the word "reprint" is not in their vocabulary. But since they're the only game in town...

I stopped in to get a title printed because the bank sent it to my old address. I went in with the…read moreassumption that I would run into all kinds of issues- long line, need an appointment, can't print it, etc. From the time I arrived to the time I left, it was probably about 15-20 minutes. The lady who helped me was so nice & friendly, I felt like I made a friend. It was the best experience I've ever had at a government service bldg. I would love to give a shoutout to the awesome lady who helped me, unfortunately I don't remember her name. But on the receipt her employee ID is CKHOLBO. Thank you for being so sweet, so friendly, for the compliments, & the quick service. It's so nice to work with someone who smiles & treats you like a human & not just another body in line.

3.75 I had to get my Driver's license updated before it expired so I decided to go to this…read morelocation. I made a reservation online. In September I made an appointment for November. After scheduling my appointment I received a text message with the appointment confirmation of the date and time and a link that allowed me to check in online once I was there. I also received an email reminder. On the day of my appointment I drove into the parking lot, parked, clicked the link that was texted to me and I was checked in and received a DPS ticket number. I then walked in, waited in a line to speak with someone working at the desk. A friendly woman checked my documents, gave me some paperwork to fill out, and then told me to sit and wait in the waiting area. I sat at a table, filled out my paperwork and waited. I waited for about an hour and a half. During my wait several people that worked there came out and made announcements. They were there to help. When they finally called out my number I was relieved that the wait was over. The woman that was working behind the counter was friendly. She checked my documents, and then told me where to stand and took my photo. I paid, she gave me my paperwork and it was done. This process went really fast and took less than 10 minutes. Overall it wasn't a bad experience it was just very time consuming. The appointment time was at 10:40 and I left at 12:20. You will wait a long time before being seen but a positive is that everyone that worked there was friendly and helpful. A side note. Be sure to take hand sanitizer and some sanitizer wipes. I used the women's restroom and they were clean but they didn't have any soap in the dispenser and the large hand sanitizer bottle on the sink was empty. So take something with you to clean your hands just in case.

I had to go to DPS to get a new license. This particular location only takes appointments but they…read moreare easy to set online. You may have to schedule it out a few months, so make sure to plan ahead. When you arrive, you sign in on the kiosk with either your name, your phone number, or your confirmation number which is emailed to you. The kiosk generates a number and there are screens in the waiting room to tell you which number they are on. The process moves relatively fast compared to the past, but you should still plan to be there for about an hour. My appointment was at three, I arrived a few minutes early and was out of there around 4 o'clock. The clerk that assisted me was very helpful and friendly. It was an overall successful trip and some pretty good people watching while I waited.

Just moved to Austin from Chicago. Went to get my Texas state driver's license today. Here are my…read morethoughts: -My wife and I arrived, checked in, got our number, filled out a form, and we sat down to wait. -There were perhaps a dozen people there when we arrived. We were in and out in 30 minutes total. -We made an appointment ahead of time, showed up 10 minutes early, and they called our number about 5 minutes after our original appointment. Pretty efficient. -The associate who helped me get my license was friendly, courteous, and very competent. -Surprisingly positive experience! Recommended!

People who rate this less than 4 stars are either baby boomer or Gen Z. If you have ever been to…read moreanother DPS office before then you know even if you have your stuff together it's a nightmare. This is the first DPS where the wait isn't hours, there's people behind the counters working and smiling who don't get up to take a break when it's your turn. I would drive an hour out of my way to come to this office, this is my second time in a year because I moved. They had me in and out in 30 and someone greeted me in the lobby to instruct me to the forms.

Excellent customer service. Very friendly and efficient IF…read more IF YOU COME PREPARED. These people who show up, did not read the instruction, did not bring all the papers, bring some half-ass paper, or expect to be helped without all the documents. No. These folks need to go back, get it together and stop giving these wonderful folks grief. Show up like you got it together.

I'm trying to get my Texas drivers license but I've been transferred to three different places and…read morestill haven't spoken with a human being. All I want is to book an appointment and I need to know what I should bring with me to the appointment.

JP Auto Title is the solution to getting your car titles transferred! Patricia was so helpful and…read morereally went above and beyond to get our new plates to us. Every time I called she either answered her phone (which can be rare nowadays) or if she wasn't able to answer right away she called me back very quickly! We were able to avoid waiting in a long line as we have done in the past. Our whole experience there was so positive!

I received my car title today and would like to take this opportunity to thank JP Auto Title for…read morethe job well done. The whole experience went flawlessly well, with getting a phone call to pick up my registration and plates on the day after my title transfer application, as promised and receiving my auto title roughly 2 weeks later. With this being a relatively young business, I hope your business grows quickly and prospers as your business deserves praises and success. Best of luck!

I scheduled an appt a week before and we got there 30 mins before…read more PRO TIP: if you are there 20 mins and check in before your appt, there's a high chance they call you before. My appt went smooth, it was for my baby, staff was very patient and friendly and now we just need to wait for the ID. Huge thanks to everyone, I was so stressed about all of it and everyone was so amicable towards me and my toddler.

"Sherry" the virtual assistant is completely useless. Only thing it is good for is general info…read morethat is already listed, or actually it is great for encouraging callers to give up trying to find out the info they need.

I want to recognize Evette R. at counter 14 for providing truly exceptional service today. My…read morecolleague and I came in needing assistance with a complicated and highly sensitive situation. Without requiring us to disclose private details, Evette took the time to listen, carefully explain the requirements, and help us understand exactly what options were available. What stood out most was that she didn't simply tell us what couldn't be done--she helped us understand what could be done. She was patient, knowledgeable, compassionate, and solution-focused every step of the way. In a situation where kindness and discretion mattered tremendously, Evette went above and beyond. Her willingness to take a few extra minutes to help us ultimately helped us better serve someone who truly needed assistance. Evette R., thank you for remembering that behind every policy, document, and number is a person. Evette made a difference today and has no idea that she helped save a life. Five stars without hesitation.

Very disappointed with the staff member I had the displeasure of meeting today. I went online to…read moreknow exactly what I needed. The brochure says ONE proof of identity-I had 2 plus One secondary just in case. The staff member was snarky stating I needed 3 proofs of ID PLUS 2 secondary forms. If that is the case they need to update their brochure & website to reflect what's needed. They also need to train their staff how to communicate effectively, professionally and remain respectful. Do better.