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    DPS Driver License Office

    2.0 (9 reviews)

    DPS Driver License Office Photos

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    Texas Department of Public Safety

    Texas Department of Public Safety

    2.8
    (135 reviews)
    26.9 mi

    The staff here is amazing! I was greeted with kindness and helpfulness as soon as I walked through…read morethe door. Everyone was understanding and so sweet. Yes it's a government office but I feel like they are doing a fantastic job at being public servants.

    3.75 I had to get my Driver's license updated before it expired so I decided to go to this…read morelocation. I made a reservation online. In September I made an appointment for November. After scheduling my appointment I received a text message with the appointment confirmation of the date and time and a link that allowed me to check in online once I was there. I also received an email reminder. On the day of my appointment I drove into the parking lot, parked, clicked the link that was texted to me and I was checked in and received a DPS ticket number. I then walked in, waited in a line to speak with someone working at the desk. A friendly woman checked my documents, gave me some paperwork to fill out, and then told me to sit and wait in the waiting area. I sat at a table, filled out my paperwork and waited. I waited for about an hour and a half. During my wait several people that worked there came out and made announcements. They were there to help. When they finally called out my number I was relieved that the wait was over. The woman that was working behind the counter was friendly. She checked my documents, and then told me where to stand and took my photo. I paid, she gave me my paperwork and it was done. This process went really fast and took less than 10 minutes. Overall it wasn't a bad experience it was just very time consuming. The appointment time was at 10:40 and I left at 12:20. You will wait a long time before being seen but a positive is that everyone that worked there was friendly and helpful. A side note. Be sure to take hand sanitizer and some sanitizer wipes. I used the women's restroom and they were clean but they didn't have any soap in the dispenser and the large hand sanitizer bottle on the sink was empty. So take something with you to clean your hands just in case.

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    Texas Department of Public Safety
    Waiting for my appointment
    Waiting for my appointment
    Waiting room

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    Waiting room
    Texas Department Of Public Safety and Drivers License Office

    Texas Department Of Public Safety and Drivers License Office

    3.7
    (37 reviews)
    50.4 mi

    I came here to Renew license. Appointment was at 1pm. I checked in at 1:05 I was out by 1:35. Staff…read morewas friendly and welcoming. From the gentleman in the front two the two ladies at reception to the one who serviced me. Service was fast just being proper documentation and it will be a breeze. Must note that this location is appointment only office! NO WALK INS

    I do a lot of yelp and I think it's important. People need to know. Do not go to new Braunfels. If…read moreyou can help it. These people are very disrespectful have no kindness to help and they need to be reassessed in their job. Very poor experience there getting your picture taken and asking if you could get it taken over again and then right away it's a no, but yet other people get different courtesies and respect. Here's a military person who served her country and probably even saved their jobs but yet you can't give her the respect that she needs and earned so citizens show their IDs of several different have people who have crossed our borders illegally without due process and they're getting special attention. This is the evil of our country. This is the evil of the people that are embedded in services such as these I say to the manager and supervisors shame on you shame on you for being biased and not treating everybody the same.

    Photos
    Texas Department Of Public Safety and Drivers License Office
    Give up a driver's license to get a Texas ID card? Nope
    Give up a driver's license to get a Texas ID card? Nope
    The New Braunfels DPS

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    The New Braunfels DPS

    DPS Driver License Office - departmentsofmotorvehicles - Updated August 2026

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