Basis for My Complaint for Neglect that I have received at Whitney Young Health Dental Clinic in…read moreAlbany, NY
My concerns include the following:
Dr. Krantz restored an abutment tooth without verifying that the partial denture still fit correctly before concluding treatment.
The stressful and disorganized environment during my appointment raised concerns regarding the quality of care I received.
The fitting problem began immediately following Dr. Krantz's restoration and did not exist beforehand.
The fact that Dr. Rothas spent nearly four hours attempting to restore the fit of the denture demonstrates that the problem was not minor and could not be corrected through routine adjustment.
When I asked Dr. Rothas whether rebuilding the filling would solve the problem, she responded, "I hope so." That statement suggested uncertainty regarding whether the proposed treatment would correct the issue. Combined with the fact that she spent nearly four hours repeatedly adjusting the restoration while checking the fit of my partial denture, the circumstances indicate that the original restoration may have altered the contour of the abutment tooth sufficiently to affect the fit of my partial denture.
Despite acknowledging the problem and attempting extensive corrective treatment, I ultimately left with a denture that remained loose.
I was instructed to seek treatment elsewhere for a problem that developed only after treatment performed at your practice.
I do not believe I should bear any financial responsibility for correcting a problem caused during treatment provided by your office.
Since June 18, I have been unable to use my partial denture as intended. Eating has become difficult because the denture disengages whenever I chew on the right side. This has affected both my ability to eat comfortably and my confidence that my dental treatment was performed appropriately.
As of today, October 19, 2026, I have not yet received a response from Whitney Young regarding how this issue will be resolved. This has now been FOUR MONTHS since I have had a partial denture due to neglect that I have received at Whitney Young.
Additionally, according to Dr. Kathryn Rothas' biography, she serves as the Dental Director and is responsible for establishing the clinical standards of care and quality metrics for the dental department. Given her leadership role, I am particularly concerned that I was discharged without a resolution after nearly four hours of attempted corrective treatment.
I also noted that Dr. Jeffrey Krantz does not appear among the providers listed on Whitney Young Health's website. I found this unusual and would appreciate clarification regarding his status and role within the organization.
I have filed formal complaint with NYS Education, Office of Professions who is investigating this clinic. I will continue to be a proactive patient until I receive what I was promised 4 months ago, a partial denture that fits accurately, AT NO COST TO ME since it was their dentist who provided inadequate care. I highly recommend to stay clear of this facility. I have been told maybe I need to find another facility by the CEO, and have been told that maybe I need to wear fixodent so that the denture fits properly!!!!!!! TOTALLY UNACCEPTABLE and UNPROFESSIONAL.
