My son had a motor vehicle collision that required the automobile to be towed. The local police department called Downtown Towing, with whom I would assume they have a contract. The vehicle was towed 1.4 miles. We were charged $1034!! There is no legitimate justification for this. read more

Just stay away from these guys. Felt completely taken advantage of - Long distance towing on google saying over 100 miles. Long distance average towing cost per mile $2.00 - $4.00. They charged me $7.00 per mile (which is the HIGHEST average charge for a regular tow short distances). they towed me 200 miles. They charged me 1,700 to go 200 miles. Don't forget on top of your taxes you're paying a 3.5% card fee too. Just as an added bonus the cost to tow a truck from California is about $1900 dollars (when you're using a towing company that doesn't try to ruin you). read more

This service was dispatched from a roadside insurance claim. I first want to say that the kid who came out and tried to help me with my car was doing the best he could with what he was given. He was also trying very hard to make things right after the incident. My car had a flat tire and when it comes to my vehicles I leave their work to be done by professionals to avoid things like what happened today. I called Verizon's roadside assistance, they sent out Downtown Towing. Ok. So I asked for my car to be towed because I know the spare is older (bought it used) and I don't know if it would have been safe to drive on. Instead the kid that came out wanted to change the tire anyway. So he does. While he's doing that, he drops my car off the jack not once, not twice, but THREE times while the wheel is off and the rotor is exposed. I don't know much about cars (which the owner/manager let me know plenty of times while he was yelling at me during a call after this has all happened because it was impossible that the full weight of a full-size SUV dropping like that may damage the joints, boot or suspension) but I do know that a couple tons dropping down on a rotor that has many other components to it, there could maybe be damage there. Then the man helping me with my car leaves and says nothing but also never towed it -- which is what I asked for in the beginning. So I call the owner/manager trying to ask questions and this is when his anger is seeping through my phone and into my ear but instead of remembering I'm the customer (and I know customers aren't always right, okay, I formally was in customer service) he's berating me. The kid who is working for this man comes back and says he apologizes for the miscommunication and he's going to tow it right now. All I ever wanted to hear was: "if there's damage, we'll take care of it." Instead I got an earful about my disrespect to the owner/manager. I will admit, things did finally escalate to that point, but not until after he's accusing me of already having been there. His name is Jimmy. Jimmy refused to let me speak during one of our 3 calls and I finally did snap at him the same way he'd been snapping at me over the course of that time. So he then threatens me by saying "if you want to talk to ME like THAT why don't you just come in town, I'll be there in a few minutes, and we can see just how tough you really are, man-to-man!" Then my favorite part is when I asked him where my car was. I left about 45 minutes after my car left here and the place it was to be towed to is only 10 minutes from here. So we go, and it's not there. We go to the garage next door thinking it was easy to be confused. Also not there. So I finally text Jimmy (owner/manager) saying I can't find my car. He simply says "it was dropped off where we were told to drop it off at." So I asked him where he thought that was and he instead asked me and I told him and he said "that be where it's at." So I explained that it wasn't there, I'd just been there. So he calls me. Has the audacity to ask me if I actually went inside the tire establishment to ask if they had my car. My car that I've had less than 3 weeks. So yes, I let him know I had been inside to have a chat and no my car wasn't there. Then he adds his employee to the call and starts screaming at the employee who helped me with my car and did so with explicit language. That's what I'm the most bothered by. Is how he treated me, a customer, and his employee in front of the customer. Come to find out the employee had mistakenly taken my car to a different tire shop. That's also what I wanted to know. This entire incident could have been a lot better if it had not been for Jimmy's temper. I'm going to leave this off here, but let me say this one thing: I'd make plenty of mistakes if I had to work for someone who talked to me like that. Something tells me this wasn't the first time he was treated that way. read more

My car got towed so i called downtown towing @ 4795243933 and spoke with a gentleman by the name of JIMMY. well jimmy was not quite the gentleman i had expected. He was VERY RUDE when i asked how much my tow bill would be if i were to pick up the vehicle the next day and he told me (in a VERY rude manner) that he was NOT going to figure it up day by day because he didnt know for sure if i would pick up my vehicle when i said i would and he said that if i call and ask again that he was going to CHARGE ME MORE!!!. This company is NOT a company id go to for ANY kind of assistance! And i WILL be putting my review on multiple other websites because NOBODY deserves to be spoken to the way he spoke to me! read more