The professionalism and humanity here are outstanding. Circumstances are of course that nobody…read morewants to be here in the first place, but since we all pass at some point I must say that this was an overall very positive experience with them. They are indeed affordable. They're also very caring and kind and didn't try to upsell me on a package or anything. The just listened to what my mom wanted and did exactly that. They do offer a number of services here (well the main ones are literally in their name). I hope you don't need this type of service BUT if and when you do, this is a stand up operation and they were great.

We had a wonderful experience with this funeral director. We had a relative in the hospital and…read morecalled around in advance to all the funeral homes in town to find out which one we were the most comfortable with. This was the one. When we told the others what we were looking for they each told us the cookie cutter assembly line way they did things. The owner of this firm, Matt Johnsrud, took the time to understand what we wanted and then bent over backwards to provide exactly that. My spouse described him as like an angel who swooped into a bad situation and handled it is a way that gave us great comfort. He was up front about his prices which were the lowest in town and applied no sales pressure whatsoever but we hired him because of his flexibility and sensitivity. He personally handled everything from pickup at the hospital to drop off at the crematorium. This is the best experience we have ever had with a funeral director. We recommend him unconditionally. This sounds corny but when I die I hope it is in Duluth and that Matt handles thing.

After losing my brother unexpectedly in February I contacted a funeral home that was recommended to…read moreme by a friend, needless to say that I was treated very poorly by them!!! (DLLM you know!) I then contacted Downs Funeral Home where I was treated with the dignity & respect that our family deserved. From the receptionist Marie to the director Jeff they assisted with everything, Military paperwork, cemetery plot & helping arrange the burial itself. Please do your family a favor & contact them first if you are in need of such services! Thank you Downs :)

It may seem strange to rate a funeral home but I am doing it anyway. My mom recently passed which…read morewas devastating to our family. Fortunately, we worked with Downs Funeral Home and the staff there helped us so much. They were beyond professional and helpful and they made themselves available day and night if we had questions or concerns. They made an unbearable process much easier. They truly showed us respect and caring. I am not sure how we could have planned the service without their expertise. While I hope to not need them again for a very long time, it helps to know they will be there for us if we need.

We met with an employee after my MIL passed. He gave us inaccurate information regarding funds…read more After the funeral my spouse tried contacting them re "leftover" funds -staff avoided him for 2 weeks -he had to physically go down there and speak to manager. Still not happy with outcome -but it is what it is. staff member avoided questions, returning calls. Manager said they have been having to "clean up" this persons messes. IMO if their staff are giving incorrect info it is on management. Psa just make sure management is aware of what staff is telling you.

From the owner: Serving families in Duluth, the Cremation Society of Minnesota helps families save thousands…read morecompared to local funeral homes. We offer direct cremation, traditional funerals followed by cremation or burial, and direct burial options. With a single call, we begin the cremation process. Our funeral directors are available 24/7, year-round, to assist with every detail, including death certificates, social security notifications, and Veteran burial services. Our chapel accommodates 125 guests, with reception rooms and attendants included in our prices.