New mattress delivered Wednesday. Delivery service was excellent from covering their shoes to…read moreperfect setup giving us time to clean the carpet before placing the new mattress. Love it. Didn't realize how much better we could rest. Since it is a both sides king, Original Mattress for a small fee will come a flip it. Great company, excellent product, and a return program if we don't continue to enjoy. Nice to know, but very much doubt it will be needed. Excellent knowledgable salepeople no pressure just the facts. Thanks Scott

I did my homework. I read reviews and priced for mattresses in furniture stores and mattress…read morespecialty stores. I found the best reviews for Original Mattress store and decided to go from there. I was very impressed with the store and their staff. The price was very good and we decided to search a little more. When all was said and done we went back to the Original Mattress Store and bought the mattress we needed and were given an even better price. Extremely pleased with the delivery and the removal of the old mattress. The new mattress is heavenly and very well made from

walked into sleep outfitters and we were greeted by manager john. John was very kind, well…read moreinformed, patient, and willing to work with us. John allowed us to try whatever bed we liked. He did not rush us at all. Thank you john and i strongly reccomend this location.

John Barganier the General manager was so genuinely helpful. He listened to our needs without…read moremaking us feel like he was just pushing a sale. We ordered a Sleep number but after going to Sleep Outfitters at the Fields Ertel location, we quickly canceled! Great customer service and better product!

Went to the store to get my son a mattress. The one on sale…read more Nick worked with us. He was very knowledgeable and helpful. He educated me, and I am very thankful for his help. I am sure we got our money's worth and then some. Thanks Nick for your time and expertise. I will be back to check out a memory foam bed real soon.

Horrible Customer service. I walked in and was not greeted or asked what I was looking for at all…read more I look around and the lady working that day explained to me that if I wasn't going to buy anything I should leave. I wasn't fooling around and genuinely just looking for a new mattress. I barely saw two beds by that point. I don't blame the business just their employees.

We recently purchased a mattress from here and so far I'm pleased with it. This is the 3rd mattress…read morewe've purchased from OMF in the last 9 years. One was purchased at their large Fairfield location and the last two at this Kenwood location. The first two mattresses held up very well. I still have the mattress we purchased 6 years ago and it's in great shape. We did purchase the mid range mattress this time - just a preference in firmness needed for a bad back. So - I do hope that it holds up as well as the last two mattress, as they were the top range. The salesperson was helpful in finding us the right mattress our needs - without being too pushy. The bed delivery was done quickly. They even helped to put on the mattress protector. Overall - we've been pleased with Original Mattress Factory.

Excellent sales, service and productread more

There will never be enough characters allowed to fully express the experience I had today with…read moreCameron (store manager). I only had to say once what I was looking for and within 5 minutes he gave me 3 choices. The most impactful was the suggestion of the queen size platform frame. As soon as I got it set up at home, the extra room for storage that he'd mentioned was clear. This felt like some kind of 'gift with purchase' because clearly this frame is a cleaner option (to a box frame) as well. Please visit this location and meet Cameron. He's incredibly attentive and kind and obviously overqualified to be anywhere other than head of customer engagement. The care and concern, coupled with his level of comprehension of a customer's need/s, is incredible. The money I spent/SAVED will never match what I received today.

My husband and I had a great experience. Our sales woman was very knowledgeable and nice.read more

I ordered my dining table set from Kat Justes and I absolutely love it! she was so helpful in…read morehelping me pick out a perfect match for my kitchen. she also signed me up for delivery which made the process so smooth! thanks again!

The sales rep Julia is so helpful for finding what you need! I was extremely impressed that she…read moredidn't try to push us at all and also recommended what fit our needs best and didn't try to point us toward more expensive options. We had an issue where the couch didn't fit through the door way with the delivery. The store manager was extremely helpful and said we could attempt a re-delivery for free if we wanted to try again. We took off the door frame and it fit! Really appreciate the awesome customer service. Will definitely come back to this store!

I was thinking about getting a memory foam mattress, but Ty suggested a better option for my needs…read more I purchased the Temperpedic hybrid with the adjustable base. Delivery was easy and included taking away my mattress & boxspring , as well as assembling the new base. My only criticism is the bedding package that came with the mattress is not the best quality, given how much I spent on the mattress. I also expected a mattress protector to be included too. So far I'm adjusting to the mattress and it seems like it's better for my back than the "old" bed.

Excellent customer service from sales to delivery! Delivery was quick and the team kept me updated…read moreas to time.

I bought a couch this weekend from Roland at the West Chester location. When I originally started…read morethis process I was interested in a couch they did not have in stock and were able to provide me with some comparable alternatives. Upon arrival the process was smooth and easy, I got to inspect the couch we loaded up my truck and were good to go. Roland and the other employees helping were friendly and helpful.

!!!!!!0 stars !!!!!! AVOID THIS PLACE AT ALL COSTS! This…read morebusiness is full of lies! They will sell you an item that isn't in stock just to say it will be here in 6-8 weeks. But here's the kicker when your order doesn't arrive and it's been 12 weeks they will tell you it's the manufactur's issue and not there's. They also will keep telling you we have a truck coming on Friday and it seems to be every Friday but seems to never come. What a joke. Then they will try to offer you an old ass floor model at full price. lmfao. I can't stress enough how much of a headache this establishment is. Also to note 90% of there customer service is done by text messaging. This place is a scam !!!!! John Matarese needs to Investigate this place. Straight up liars!

We recently purchased a mattress/box spring from BoxDrop in Monroe, Ohio and wanted to share a…read morereview with others seeking to purchase a mattress in the near future. We worked with Bruce Combs who manages this location and were EXTREMELY PLEASED with the services provided. From the first interaction via Facebook Messenger, we felt comfortable describing our situation and Mr. Combs put us at ease right away with the immediate follow up and a reasonably priced quote that stayed within our budget. His personable and professional manner was top notch and we felt confident in our selection. Absolutely ZERO time was wasted and we were able to purchase and pick up the very next day! Not only was the showroom very clean, but Mr. Combs followed all safety protocol and the transaction time was less than one hour! I HIGHLY RECOMMEND BoxDrop in Monroe, Ohio with NO hesitation! Thank you Bruce for your time and providing the easiest mattress purchase experience!

Awesome company to do business with! Extremely friendly. Great prices. Very clean warehouse. Bruce…read morewas very personable. We will definitely be sending more business his way

I had a good experience with Debbie Kou at Sleep Outfitters . I waited until I took delivery on…read morethe mattress before I offered a review. This was the third mattress store I visited, and the only one in the Cincinnati area where I could find the brand and model I wanted. Considering everything I got with my purchase, I feel that I got a terrific deal, much better than I anticipated. Credit Debbie for that. The delivery process was flawless. The mattress feels fine, but it's too early to judge it. This review is for Sleep Outfitters and my experience with it.

Personalized service, several top named brands to select from at different price points. Check out…read moretheir lineup firsthand for yourself. You are bound to find one that suits you well.