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    Downings Bay Hotel

    4.5 (2 reviews)
    ModerateHotels

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    13 years ago

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    18 years ago

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    Shandon Hotel & Spa

    Shandon Hotel & Spa

    (2 reviews)

    ***Let me preface this by adding that I didn't just blast them on the internet and not give them a…read morechance to rectify. I was going to give 1*. We took our issues to the front desk, the lady who "greeted" us (see below) remembered us, she didn't seem surprised by any of our complaints, and as a courtesy took off the cost of afternoon tea, But considering we legitimately thought about driving the 2.5 hours home and skipping our second night - only reason we didn't was cause we had the spa and a good feed and we're sleepy - the review happened all the same! Lol! ** Also need to note that if this was a review for just the spa? I'd have given 5* (Nicole was amazing!!) or just for the restaurant I'd have given 4* (steak was under seasoned but absolutely delicious!) ---- I think it would do well for the staff here to remember that they are in the service industry. Smiles don't cost anything. And it doesn't take much to go from being a "meh, ok" kind of place to standing out for being excellent. From the minute we arrived we were greeted by grumps. Lady at the desk was on the phone and point blank ignored our existence til she was done - answering questions and taking a booking - she could have made eye contact, held up 2 fingers to say gimme 2 ticks, a sympathetic "I'll be with you asap" look. Zilch. Then she wasn't friendly. And not only that she seemed wholly put out by the fact that my husband wasn't for signing a piece of paper that said "balance due €180" when it was prepaid and we owed nothing. So she got impatient (the line behind us was growing) and zeroed it out on a new page for him to sign. I asked about afternoon tea, she pointed to the lobby area and said there'd be a table with our names on it and to just sit there and they'll come see to us. Went to our room, dropped our bags, came back down and sat at the only remaining "reserved for afternoon tea" table. 5 mins early. There was another table of 2 girls waiting for theirs too. 20 mins later, someone comes over to us "oh you're here!" Eh yeah, we were told to wait here. Ok what can I get you - she asks. And ignores the other girls at the other table - they had to go up and ask for service. Hubby asks if we are really having afternoon tea in the lobby and she gets prickly, "eh yeah sure this is where all afternoon tea happens". If she tots and clearly tells someone that we weren't thrilled and a lovely Scottish lady comes back and offers to move us...to the bar.... hubby replies he'd rather not be stuck among drunks for afternoon tea either and I tell her it's fine. Go ahead. Afternoon tea was grand, though I'd recommend if you don't like dark chocolate, give it a miss. Strawberries dipped in dark chocolate, truffles are dark chocolate, petit fours are chocolate cake dipped in dark chocolate - its all a little rich. Did enjoy the savory plate though. Asked the chipper lady at the front desk if she needed us to sign for the afternoon tea before we left, she said no, it's on our room - later we get a call and then a girl comes round asking for a signature. Clearly no communication between staff members. Get to the room and there's drilling and construction - we heard a lady complaining and wanting moved room at check in, turns out we're there too. Found a travel sized wine bottle cap on the floor behind the bathroom door so not thorough cleaning happening. The wifi system sucketh. You sign on and it boots you off every time your phone locks. There's no "stay connected" box to tick so you have to constantly have to sign on. You're in the middle of nowhere, you have unsecured wifi. Just let people have it without the hoops! This drove me batty. With no cell coverage in the south, my son at my mothers house - needing solid wifi in case of emergencies is standard! Kitchen closes at 9. Husband went down at 10pm to see if anyone could throw a sandwich or some toast together and he was just told no. I honestly have never been somewhere that a) kitchen closes so early, especially somewhere so remote or b) the staff wouldn't go that extra mile and throw some toast on. No vending machines, no in hotel wee shop, no where local open late for food either, so pack a picnic for your room! Kept up til 2.30am with rowdy neighbours, a family with kids, screaming yelling slamming doors. Housekeeping calls at 10.30 and keeps knocking despite hollers of NO THANK YOU and then as you turn over, pull the quilt over your head and get comfy? The drilling starts. Asked at reception and was told work would continue all day, as it was "essential maintenance". Heard 3 more people complain. Went to the bar for lunch, please wait to be seated sign. We waited and waited. One member of staff walked PAST us. We waited more. No one came near us. No one to be seen or found. We left and went elsewhere. While they made a good faith effort in ? We wouldn't be back. Though they have the most amazing bath tubs of any hotel, ever!

    Terrible customer service especially from Manager. Rude from our arrival, and no resolve on any…read morecomplaints, in fact read other reviews hotel consistently insults and gets personal with customers who complain.

    Shipquay Hotel - Breakfast menu

    Shipquay Hotel

    (6 reviews)

    Very nice, classy hotel in the center of Derry…read more I came on a tour and was offered a class of Prosecco from the check in clerk ( which was an unexpected treat). Our room was air conditioned ( not all in Ireland are) and we were served well by the bartender in the evening and for breakfast. They had a nice selection of breakfast options including salmon and scrambled eggs. Good coffee, fine linens, overall a place I would return to.

    We loved the accommodations at Shipquay during our stay there in Derry. Given its location within…read morethe City Walls, the Shipquay is ideal for enjoying your time in Derry. The Shipquay is located in a gorgeous Italianate-style-listed heritage building that comprises a wealth of magnificent boutique hotel rooms. Our Superior Double Room had a beautiful and comfortable king-sized bed that was stylish and sophisticated. We enjoyed the amenities, such as the walk-in shower and the castiron tub that my wife and I loved immensely. They had complimentary WiFi and robes and slippers for us to wear in the morning and at night that was quite comfortable. The restaurant on the lobby floor provided us with delicious eats for breakfast and dinner, with refreshing and tasty cocktails, all in a stylish and contemporary interior that was our speed. The hotel is close to everything for site seeing and visiting attractions. There are tons of restaurants and bars within walking distance to enjoy. And if you want to stay indoors for the night, you have the restaurant and bar or speakeasy that's on-site. There are shopping centers everywhere, including one next store if you need to pick up some clothes, souvenirs, or just want to take a gander through. Overall, this is the place to stay when in Derry, and we will do so again upon our next one.

    Inishowen Gateway Hotel - Inishowen Gateway Hotel in Ireland

    Inishowen Gateway Hotel

    (1 review)

    €€€

    We really enjoyed our 3 night stay here. We were in a non smoking room overlooking the lough and…read morethe gentle hills and we had easy access to the pool area from our room. Our son, wife and grandkids were adjacent to us in a family room. The rooms are large with some furnishings and a tv. All the staff we met were friendly with an easy way about them, and they took time to chat with us and play with the kids. They served all of us very well indeed throughout our stay. We had one late night disaster in our room, courtesy of one of our grandkids, which was dealt with in a timely and sympathetic way. Our 3 night package included daily breakfast & 3 evening meals. Evening main menus changed nightly but the sweet menu did not. That said, there were plenty of great desserts to choose from. The dining room was on the 1st floor overlooking the lough and used for breakfast and dinner. The food served at evening meal time was mostly quite good with decent portions but if I were in the kitchen I'd add some more cream to some sauces, like the pepper sauce and the garden pea sauce, just to make them more luxurious and smooth, after all a little bit of luxury is lovely when your on holidays and I can't be doing with all this stuff about cutting out cream, butter, salt and so on; just enjoy this stuff in moderation. The breakfast selections too was good. The croissants were really moreish along with beautiful little mini French cheeses. Breakfast was mostly serve yourself except for kippers, boiled & poached eggs, with staff bringing coffee & tea. I'm not a big fan of sausage, bacon & eggs in hotels as most hotels - even more up market ones - buy battery hen eggs and low quality sausage and bacon, which usually are too high in cheap fat so I opted for kippers each morning which took 20 minutes to cook to order. I think that hotels are missing a trick by not using their buying power more effectively to buy free range eggs and better quality bacon & sausage meats and making a big deal out of it on their websites & menus. I guess they would get positive reactions from guests too particularly modern parents who are keen to ensure that their kids have better quality produce. I tried the porridge and being old school I added salt to taste which completely transformed the flavour. No wonder chefs say salt is the most important ingredient in cooking and again its sensible to take salt in moderation as just like fat the human body can't do without it. The steam & sauna rooms are first class as is the jacuzzi. The grandkids loved the pools too. All in all we were truly relaxed here and we've promised ourselves to return to relax some more and explore much more of what the road signs in the area call 'Amazing Grace' country. I can't argue with that. On balance it's a 5 star.

    Downings Bay Hotel - hotels - Updated May 2026

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