Excelente atención! Todo el personal atiende con…read moreextraordinaria simpatía. Brindan orientación oportuna de citas, exámenes de laboratorio o cualquier duda que uno tenga. Realmente atienden cómo en familia.

Asian ultrasound tech very disrespectful and did not care about our religious beliefs. do not ever…read morerecommend

Got lucky finding a parking spot. Hopefully I can find my car when I leave my appointment because I…read morehad a hard time locating the building

Walking into the Addiction Medicine department at Kaiser's Orchard building feels less like…read moreentering a healthcare facility and more like walking into a corner liquor store that has been robbed one too many times. From the second you step through the doors, you are greeted by an absurd wall of bulletproof glass separating the staff from the very people seeking support. You don't talk to a human being face-to-face; you shout through a tiny slot or intercom in the partition while standing on linoleum under harsh fluorescent lights, half expecting a cashier to slide a pack of cigarettes and scratchers back at you through a metal tray.  The aesthetic is aggressively bleak. It feels like security was the only design consideration, and everything else was an afterthought. The waiting area is sparse and clinical in the worst way, and the desperate attempts to soften the room with taped-up paper signs, streamers, and cheap seasonal party decorations somehow make it worse--like putting up a checkered banner in a bus depot to convince people they're having fun.  When people walk into an addiction medicine department, they are often in vulnerable, critical moments of their lives looking for compassion, dignity, and care. Instead, this facility immediately signals that you are considered a threat or a liability before you even check in. Between the fortressed reception counter, the sterile hostility of the setup, and the lingering sense of institutional paranoia, Kaiser couldn't make this place feel colder or more demoralizing if they tried. Do better. People seeking help deserve an environment built on healing and humanity, not a fortified checkout counter.

After making several phone calls to medical, and unable to reach a representative to answer my…read morequestions because I am a first time medical insurance holder. I ended up googling a local clinic and they transfered me through to Wendy. She was very nice and informative able to answer all my questions without any hesitation. I am so lucky and thankful that I was able to speak with Wendy. She has amazing customer service skills needs a raise. Thanks again Wendy.

I was referred here by another patient and came in without an appointment. The receptionist was…read morevery helpful, she even assisted me with switching my primary doctor through my insurance. After helping me make the change, she was also able to fit me into the schedule the same day. I'm super grateful because I needed urgent medical attention, and she made the whole process easy. The rest of the staff is great. Highly recommend.

Review #524 None Elite Squad so you know my Opinion Counts…read more I've read some reviews on here and though they have had bad Experience ..I can say my experiences with my family has always been positive. We've always done walk ins and the wait time has always been minimal. Service from the nurses and Drs have been great... medicine sent to my pharmacy of choice...parking is small but never have had a problem finding parking. overall it's a 5 star Urgent Care/Clinic and totally recommend it.. they're great with kids as well.

Terrible, every time I call it leads to a call center instead of the actual clinic so they can't…read moreeven answer your questions

Patient care and office visits are excellent the phone answering system is POOR. I have made…read morenumerous attempts to make an appointment, the options always lead me to a "hold for next available" only to be placed for long periods of time, 20-30 min. without personnel response to the call.

Do not go to Starling Institute!! They are horrible in patient care! You will never get a call back…read morefrom the Dr if you have any questions or issues! Front office is only good for telling you that the Dr or whomever else you need is not available and will call back and you will never receive a call back. The dr shows zero compassion and even though is quick to put in a referra, the referral doesn't get approved or takes foreve. I am currently waiting on an approval for surgery and it's been 26days since the referral was put in and still no response!! I call them twice a week and even though the call center reps are really good they can't give me any answers because they can't get answers themselves. I think the most compassion I've gotten is from the call center reps!!! Starling Oncology shouldn't be an Oncology center because they are horrible!! No concern what so ever for the patien! DO NO GO HERE!!

I'm only writing this review to be honest. I really love the doctors, they make me feel so…read morecomfortable and don't shame me at all. You could tell they really care for their patients. The nurse is also kind, supportive, and takes care of you. Although, the front desk is nice, but there have been times where I call and am on hold for over 20 mins and they never call back when I leave a voicemail. I always end up doing their work for them by faxing my results or calling the pharmacy regarding my prescriptions. Sometimes I have to be on top of them so they can work on my authorizations, referrals or even refills. If I don't, they'll never get done. It took them 3 months to place an auth and when I called to say I never got one, they placed an urgent one. I knew they had forgotten. I've also waited more than an hour to be seen even though I'm an established patient ; all because I noticed they added a last minute new patient. Completely fine, but I shouldn't have had to wait for so long when I was on time. I also did speak to a NP on a different occasion (I won't say her name because I don't want to shame her) and she was a bit rude. When she asked me health questions to review my family history I paused to think about it and when I tried to respond, she wouldn't let me explain and spoke to me like a 5 year old and said, "you're not understanding" when i clearly was, she just wasn't letting me speak. Overall there are some pros and cons but definitely be prepared for everything.

I am just so pleased with the front desk ladies and Doctor Woo. Maria and Angela are so kind and…read moreprofessional. I never have to wait for long, ever. This is by far the best Doctor, Dr Woo, that I have ever had. I really feel listened to and taken care of! Thank you ladies for your awesome customer service. I really appreciate how you have taken good care of me for the last 2 years. Thanks Again!

The wait is well worth my family's time... Although my employer provides Kaiser for its employees I…read moreopt to pay a monthly fee just to continue coming here. I have been a loyal patient for 16 years. Dr Aguilar has always been very professional and attentive to my families needs. It's primarily her passion in what she does that I continue coming here. The convenience to have medical testing from X-rays to blood work is a thumbs up. The staff are wonderful here. The hours are also agreeable to the working patient.. The ability to come in at the first sign of sickness and not have to wait days or weeks is wonderful . I HIGHLY recommend Santo Tomas

This place is the most unprofessional medical facility I have ever seen. Now I know where all the…read more2.0 GPA doctors practise. No need for an appointment because walk in patients get seen before you. Waited over an hour for my appointment and there was no one here but a lady with her loud ass kid. A lid at all costs. Better off going to MedMD.com and using common sense.

I've only had very positive and neutral experiences here with the workers I've encountered. Dr…read more Matsuba (dermatology) was so reassuring kind and professional. His patients are very lucky to have him. And separately, I hate getting blood work done but Jasmine S. was so quick at finding a vein (very tough for my arms) with less pain than me pinching myself. I was very impressed. She was also very warm and professional. Covid has extended lines out the door but only to keep less people in the building at a time, so don't be worried if you see a long line, especially for labs. The line went by fast and efficiently.

Mom has been doing PT here for balance for about 12 weeks. I'm so impressed with the facility, the…read morestaff, and the level if care she is receiving. They go at her pace but also push her a bit so she progresses. Kaiser has always taken great care of us. I'm so thankful fir all if the staff for every encounter we have

Check in is done with the kiosk. Checked in at 335 by 420 I was walking out. This particular…read morelocation doesn't do appointments, just go to the location. Last patient is taken in at 830pm. From previous experience this location does not have equipment for viewing the inside of your eye or if there's issues with your cornea, so if you do have minor issues with your eyes visit your optometrist first then come here if your optometrist indicates it. I accidentally scratched my eye a few years back and that's how I did it. I've been here for animal bites, eyeball scratch nothing really serious.

The office is very small and old. We came for the first time, didn't get seen and do not want to…read morecome back. We waited almost an hour to be told our medical group is not for this region and we need to go somewhere else. We called and asked in advance to ask already which is why we came here. My daughter is not feeling well and now we have to wait again at another urgent care.

Today I went for a echogram at PIH Downey hospital and I went to radiology/cardiology. My…read moreappointment went wonderful. They care I received with excellent. The technician knew what he was doing. The office was clean. Everyone was professional professional, the security, where I checked in was nice. I even went to the gift shop to give me a little snack afterwards and the woman who worked in the gift shop was very sweet and polite. She was really nice. Everyone at PIH is polite and kind I like that and I respect that and my appointment was easy and calm today I felt that ease.!