Excelente atención! Todo el personal atiende con extraordinaria simpatía. Brindan orientación oportuna de citas, exámenes de laboratorio o cualquier duda que uno tenga. Realmente atienden cómo en familia. read more

this place is unprofessional and unacceptable. The staff act like children, they're on their cell phone and they joke around way too much and look at social media way too much. I recently had a , I arrived 30-40 minutes early to my appointment. I wasn't seen until 12 PM, there were families that were coming in right after me, and they were right away. Either the facility is against certain ethnicities, I'm not a racist! I was not raised or born as a racist! But this facility has their own ethnicity group I can say, majority of them Hispanics, but yesterday me and another woman waited way longer than that we were supposed to. I'm European, and when I go to the facility, I'm always arriving 30 minutes or 45 minutes early so I can be seen on time. I was not seen on time! there was a black woman in the waiting room when I got there, and she kept complaining that she arrived 45 minutes early and was still waiting to be seen. There were families coming out from the back after being seen and they were leaving. They had plenty of staff, yet they kept apologizing, saying that they were super busy. Which was not the facts! it was unprofessional for the staff to call people in the back 10 or 20 minutes after their scheduled appointment. I was finally called in the back around 12 PM, I was pissed. They took my stats and measurements and had me sit in the back on a chair because my room was not ready yet. I sat in that chair for maybe three or four minutes, then all of a sudden, the same black woman that I saw in the waiting room with me. She finally was seen right after me. She also complained that she was here for over an hour now and was finally being seen. The nurse that was helping her out apologized and said we're sorry we're very busy. I left in my head and I'm like no you weren't! You had a lot of families coming out from the back after being seen. this facility is very unprofessional and unacceptable. I convenient for a lot of patience, but are on documented, it's really frustrating that they allow undocumented patients be seen faster than the ones that actually have documents. I used to go to the facility in Whittier, I was going there for a good couple of years, my Physician/Doctor. I have been a patient of hers for over 10 years. Last year January I found out that she left this facility and ended up getting a new job elsewhere. Without even a warning. I felt very uncomfortable with the new doctor that took her place, the lady hardly English and didn't know anything about my health record my past. Which I felt very uncomfortable for, so it took me a while to actually find a doctor understand me. I finally found one in the city of Downey, but this facility is just too much. This facility needs to be checked up on and needs to be fixed ASAP! read more

I'm a patient since 3 or 4 years ago, Yousif Jawad PA is my Primary Care Doctor and he is so kind. Cristobal, Esmeralda Rodas. Karen and Gaby are always helping the patients and their needs. I'm happy with the service I'm receiving from Wesley Clinics at Downey. Thank you guys! Keep smiling and offering a good health care service. read more

Today I had an appointment with Chiropractor and I had another problem with my foot and right away the nurses helped me ,,, I love all the staff that works there especially they cared for there patients and I love it and they have time to hear you out about your concerns I thank them for everything read more

This review is for Lorrena Rosales NP in Downey. Wesley Health centers is a good place and other NPs I dealt with are really kind and helpful. This lady lorrena is just straight rude I mean when u feel her energy it's just not someone who likes her job. If u don't wanna be there go find another profession. She not a good NP she rushes you out and seems to not care about what health issues u are going thru. Wesley health should not hire people like her. Just a horrible NP. I plan on calling corporate to get in more detail about her read more

I've been coming here for about 3 years, the past few times have been okay but today's visit was great! I didn't wait that long, the nurses were very kind. My provider's name was Esther and she was the kindest doctor I've had here! read more

Provides good services to patients! Particularly its staff is very helpful, kind and cooperative towards clients or patients.

worst clinic ever they don't care about the patients. it is super dirty with roaches all over. the ladys in front don't help super lazy. I don't recommend this place at all. 0/100 read more

For the first time visit everything when we'll the nurses were a great . One of the nurse when out her way to make us feel welcome. She wrote my girls name with a cute drawing it really made my girls day and mine too . That special touch made the wait worth it ... read more

Wesley Health Centers Downey - Medical Centers Near Me - Downey, California

Everyone was super friendly & helpful. The staff was diverse & so where the patients. I'd definitely go here again.

NO STARS!This place is horrible I have to wait 1-2 hours to be seen, they do not give you results if you don't ask for them, they first tell you something and then they change everything! THIS PLACE SUCKS!!! DO NOT COME HERE!' read more

A second chance, and of course they did as expected. Apt was at 8:30. Left at 8:50 cause they still had 5 people ahead of me. I asked why over book or what happened. A secretary guy said "oh maybe he fell behind" nahhh my time is precious. Plenty of offices to Choose from. DONT COME HERE!! read more

I wrote a review 9 days ago. I am 29 weeks pregnant. Today I had an appointment at 2pm. 2 days ago I received a Text msg (unfortunately I deleted it) to be their at 1:45pm. I was their at 1:30pm. I checked in. That's all I did, just checked in. When I asked how much long until I get called the nurse answered with "you will be called in before we close" (They close at 5pm) I left the facility really upset & almost in tears at 3:15pm because I wasn't called. I wasn't seen. I have requested my Medical Record over 1 week ago & I brought it up today and they just told me that they will call me when it's ready. I need my Medical records to go to another Dr. read more

If I could leave 0 stars I would!!! Appointments are USELESS!! This place is dreadful, as much staff as there is, you will be waiting for hours. I had a appointment at 10:30am arrived at 9:30am only to depart at 11:42am. A little bit more than two hours and this wasn't a physical or a difficult procedure. Simply went in for my eyes and ended up having to fill out forms at the beginning and end of the consultation. Not to mention how rude and disrespectful certain staff acted. Since the pandemic there have been certain restrictions for extended visitors, since that I entered alone and as my daughter was letting me know where the car was located and the staff member was eager enough to come in between me and her and close the door. If she didn't step away to the car, he would've hit my daughter. Luckily we are not the ones to escalate situations and left it as is. Not only would I advise you not to come here but not to participate in there foul actions. Thank you read more

Not ok to be closed on the weekdays.because people only get sick Monday-Friday from 8-5 .i can't even call for an appointment for Monday.shame read more

Pros: Nice area & good parking. Cons: The staff, the wait, the 5 minute consultations with the doctors, no follow up, they NEVER answer the phone. If you urgently need an appointment good luck with the triage outside because of COVID, they won't even let you talk to a receptionist inside, they'll just say she's busy at the moment and have you wait. Waiting is totally fine, most clinics have you wait, but this place will have you wait an hour saying they're busy. Basically, if you have options avoid this place. Look for an organized clinic that has competent staff. read more

This is the worst clinic , Unfortunately I should visit this clinic twice but starting with the staff they don't know they don't have the sense of what is a good service , they maybe are doing their job with a gun on their heads lol ,,, I don't know but they are so rude , The last time I need a pregnancy test on blood so I came here just for emergency , there was nobody literally nobody in the clinic there was no people the staff were doing nothing but even like that they don't told me they cannot do the test without appointment that was stupid cause they were there just in the phones losing time , And the first time was with my baby son , He was with cough for around a month and he was super bad the cough was every day worse so I came here because it was emergency , They never attended my baby I wait around 2 hours and then the doctor that saw baby literally just saw him lol , now is funny but at the time I felt so mad , cause she don't even took his fever or something else she didn't any test and she just said maybe it's bronchitis ! And that's it ! That's is ???? She didn't give me any medication any test ? Anything ? She just told me if he keeps the cough go to ER Or do you want appointment for his 1st birthday? Because my baby was 10 months at that time!!! So I left and we went to LA to another hospital where my baby was treated! Do not come to this clinic , but maybe somebody should closed them cause the staff is there just being payed for nothing ! read more

Do your self a favor and run!!!!!! Staff extremely inept under qualified and rude, appointments are useless you come in early and still takes way over an hour to be seen, try calling to ask a question!!!! You will never get thru and always redirected to a call center !!! Stay away from here read more

Wesley Health Centers Downey - Medical Centers Near Me - Downey, California

They never sent me my referral I needed for the dermatologist. Then when I called I was on hold for 30 min and then someone hung up on me. They never call with my results like they say they will. Once I went to get a urine test and they lost it so I never got my results and when I called they said I never left urine. This place is a mess and it should be shut down. I will be changing doctors soon. They also take 2 hours to see you even with appointment. read more

Wesley health center in Downey is very inept from staff to Doctors. They NEVER follow thorough with referrals or paperwork. The staff needs an attitude adjustment and Dr. A is the most condescending Dr. I've ever had. Basically all they do is draw basic blood, refer you to others and do follow up appointments to drain your medi cal. I'm sorry I have CareFirst as a full time student that doesn't work but must you make me feel less than. Your job is to diagnose and treat. Do your job ladies in a professional manner, not gossiping in front of patients. I'll be switching to a different medical group soon. read more

Worst medical services I've received! Even if you have an appointment you're still going to have to wait about an hour to see a doctor. The nurse gave me a direct number and ext to call if i had any questions or issues through out pregnancy! With what answer? Not once have they reached me back. Not to mention the nurse that did basic draw blood left me a painful bruise for over a week. Changing medical offices soon. read more

Wesley Health Centers Downey - Medical Centers Near Me - Downey, California

Had a scheduled about for a Friday morning. I decided to call to confirm the time I had written for myself. (Which was 11) when I spoke to the lady she said no your appointment is at 10am. I was glad I called because I didn't want to miss! I sign in at 9:52am and wait and wait.... we ask the front desk what's going on, she says your appointment isn't till 11. Wow!!!! So we sit and wait till 11. We get called back finally till 11:35! We get into a room only to find gloves, cotton balls, caps off of needles and a dirty cups just sitting in a sink! Definitely not pleased with this place. read more

Wesley Health Centers Downey - When i walked into our room! - Medical Centers Near Me - Downey, California

See all

I wouldn't even give this place 1 star, My boyfriend has been seeing this office for the past 2 years "trying " to figure out what was causing his back pain. To find out admitting himself into ER in December since he was starting to lose all of his feeling in his legs making it hard to even walk. ER figures about his issue after 2 years & Now He has been trying to get his disability insurance & this office just loves to slide everything under the table . I'm sorry but bills don't stop cause your hurt that's why we have Disability Insurance . But not if your Doctor Office doesn't do there damn job correctly . Very unprofessional to say the less. I wouldn't Bring Anyone to this office . Unless you want to get miss diagnosed for 2 years & be almost paralyzed. read more

I'm not too sure why the clinic has a long list of bad reviews, when in my case I had a wonderful experience. Second time here and I only waited 10-15 minutes to be seen and the waiting process was smooth. The staff is very informative and friendly. Specifically Elizabeth and Freddy, both were wonderful. read more

Very bad service waiting time is up to 2 hours and 39 minutes in small waiting room with 7 to 15 people. I don't know why just for a blood test I have to wait 1 hour and 50 minutes. And they do approximate about 10 lab a day is funny I come from Kaiser Permanente blood work it take about 3 minutes to do. Why I am waiting lo long we'll ( L.A CARE) send me to this new little clinic... I don't know why.. hope they fix this matter fast because I have to go this place for a while..... Not good ha... I hated it. read more

If i could leave zero stars I would. Went in to get the COVID vaccine for 4 members of my family and we were crammed into a small room with others. Waited more than 30 minutes when they have no other patients. The service was horrible, staff is inept and don't know how to treat their patients. Felt very uncomfortable to be placed in a small room with more than 10 people. After waiting for 30 minutes, I told the lead nurse I wanted my vaccine cards back because i was no longer going to wait, and they come tell me that they had already written in the card that they had already given us the dose when they hadn't. That was unethical!! I got upset, asked they scratch that off and left. Don't come here! read more

Dont go here unless you want to be ignored and neglected and treated like your not important. I been going here because I had medical. I am currently at the end of my pregnancy but through my whole pregnancy my ob treated me like I didn't know anything about pregnancy. I had to keep reminding her this is my second child then she would be like oh then ya I knew what I was doing/talking about. She always seemed bothered to see me? But I kept a smile on and good attitude because you never know what someone is going through but every appointment you grow to get tired of that. Now that I'm 34 weeks pregnant I haven't seen or heard from my ob in a month now. They kept rescheduling me saying every appointment they would reschedule me I wasn't for sure going to see her because they don't think shes going to be there? After the third time they called last they called me saying they will call me when they can get me and appointment to see my ob they never called me back neglecting me. So I switched doctors and Im trying to get my medical information faxed over asap. I let them know Im at the end and I need them faxed over asap they said okay I signed a form and gave them all my new doctors info and fax number, its been two weeks now I called today they are barely going to work on it they told me the lady I talk to said I needed them and she didn't put any note that I needed them faster or even didn't put that I needed them to be faxed over to my new doctor. They told me they will have them ready for me to pick up my medical records by next week to take them myself to my doctors. I was furious! I am now waiting for a call with the head supervisors of wesly to file a complaint on this office. Oh and can't forget the time they forgot to put my appointment in the system and they blamed me had me waiting for two hours to see my doctor. read more

One of the worst places I've been in a long time, try to make or cancel an appointment is a nightmare, then you wait for an hour after in the waiting in the waiting room for an hour and a half after your appointment read more

Thanks to the financial advisor Marie mcfee in the Downey office she helped alot with our case !! Ur the best!

The worst medical services I've ever received. The doctor or nurse practitioner I should say doesn't care about whats wrong, seems to "know it all" attitude, makes you feel dumb. Obviously I'm not a doctor but I shouldn't feel like I'm being scolded when I'm trying to figure out what's wrong with me. I would rather go to a clinic that takes care of me better even if I have to pay out of pocket. The front desk girls suck too. Only two-three people have great bedside manners and actually listen. Thanks for nothing Dr. Chavez and LA care for that matter. read more

I've been coming to this clinic for a while I've never liked the service idk why I kept coming here..but my last visit was the worse they didn't do anything to me I told the doctor about a problem I've been having she complete didn't care and Ignored me. Please find yourself another clinic because I sure am read more

0 STARS!!! Wesley health centers are a NIGHTMARE!!! How is it that we as patients are not able to contact our clinic/physician? Everything has to be done through a "costumer service" number with RUDE, UNINSTRUCTED PEOPLE WHO KNOW LITTLE TO NOTHING about the services they supposedly provide. Today 8-11-18 I called for the most simple thing, the address to the X-ray clinic in Downey. It was supposed to be fast since it was an approved urgent referral. I spoke to Alexis/Alexa whatever her name is. She laughed and hanged up on me twice. I called a 3rd time, and she transferred me from one place to another. I asked to speak to an on call doctor and she laughed again saying I'll see if he wants to talk to you, she comes back with "he doesn't want to" at this point I'm so upset and feel like crying. (My daughter 14 is in the car with me frustrated with a swollen & bruised foot still waiting for a simple address) I hanged up and called again hoping someone else could help me. Cinthia a nice but completely lost girl had no idea what to do so she transferred me to Janet extremely rude girl yelling at me, gives me a wrong address. I call back and asked to speak to a supervisor so Susan (the supervisor) tells me there's nothing she can do that she doesn't know the address either OMG and this is the supervisor!!! I almost lost hope there but I needed to get it done so my mommy instincts kicked in and kept asking for an on call doctor. He finally answers Dr. Le and with a very broken English that I can barely understand tells me that he can't do nothing for my daughter but to call 3way to Norwalk Wesley clinic and see if they can help me. So a girl (idk her name) has a hard time as well helping with the simple address ugh!! Another girl comes to her rescue and in less than 3 minuets gives me all the info 6 ppl couldn't give me in more than 3hrs. I'm beyond frustrated, I hope these people get retrained so no one has to go through my experience. read more

Wesley Health Centers Downey - Medical Centers Near Me - Downey, California

See all

My family and I have been coming to this clinic for a little over a year, the location in Norwalk is a lot closer to us-- However, the staff here at Downey are amazing. My children are 5 and 12 years old and usually have a hard time with doctor offices, NOT HERE. They look forward to coming here and are excited about their check ups. I want to recognize Brenda Sanchez and Dr. Bhakta. These 2 have made ALL the difference in the way my children perceive doctor visits. They go above and beyond for my kids and ALWAYS have such a positive attitude. I hope they're recognized for their ASTOUNDING services, they certainly deserve it. read more

I love the city of Downey and exctited to have a great doctor near by a high school. I can visit and set up appointments anytime. Love the two doctors at Downey clinic. read more

Wesley Health Centers Downey - Medical Centers Near Me - Downey, California

this place sucks. if i wasn't stuck with it through my insurance i would have switched. the front desk girls are always RUDE, you can tell they really hate their job. appointments don't matter, i've waited 3 hours before even though i had an appt. they definitely over book. read more

Appointment call center is terrible. 45mins on hold just to get anyone on the phone to make a Dr appt. lobby wait time is just as bad! Appt at 9am don't get called in until 11:30 -12:00 read more

PLEASE READ 0 Star before choosing to come to this location! My son's insurance assigned him here this was our second and LAST visit! First visit we arrived at 3:00 didn't leave until after closing. Can not call to schedule an appointment! They NEVER answer the phone! Front desk are RUDE, NO EYE CONTACT, WORST CUSTOMER SERVICE EVER! Obviously have not been trained properly! Management of this clinic should be involved regarding these issues! I have never had such a worse experience. I believe in second chances so after the first HORRIBLE visit I thought I would give this place another try, worst decision EVER. read more

We had a great experience here today. Short wait, which was very nice. The pediatrician, Dr. Golima, listened very attentively as I told her about my son's lingering cough. We even requested to come back to this location rather than the Norwalk location for next time. read more

My kids recently began coming to this doctor and it has been THE WORST! They don't know what they're doing! The doctor saw my kids whom have a skin infection and did not know what to prescribe them, she asked them what they were currently using to treat it, and proceeded to prescribe them the same exact thing they are already using. We rescheduled since the infection has not gotten any better and they refused to see them, since my daughter took them to their appointment they requested I send them an email authorizing my daughter to take them in although it is urgent for my kids to be seen. They declined speaking to me over the phone, or calling me themselves. So upset! read more

I got referred here from PIH Hospital Downey after two trips to the ER and two hospital stays related to enteral feeding tube problems. The ER staff kept asking me why I don't have a primary care physician. Well, the answer is how they treat anyone with a hearing loss, which is like garbage! As soon as I presented my CVS card the receptionist started giving me a hard time about how it was not an insurance card. Hey, news flash: CVS is in the insurance business now, and has been for several years! Then after I filled out the paperwork for a first visit, the receptionist started telling me a lot of stuff I CAN'T UNDERSTAND BECAUSE I'm 95% DEAF for God's sake! I just told her: "You win! I give up!" and left. You keep wondering why people would rather die than deal with lousy American health care? It's because you make it a bureaucratic nightmare and it's even worse for anyone who can't hear very well! The Americans With Disabilities Act has been on the books for decades, but you totally ignore it! Look, I know it's all about money, and PIH is doing its best to drive away anyone with a pre-existing condition. So, congratulations, you probably saved your shareholders a few bucks today. read more