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    Downeast Glass

    1.0 (1 review)
    Open Open 24 hours

    Services - Downeast Glass

    Auto window repair

    Auto window replacement

    Auto windshield repair

    Downeast Glass Photos

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    9 years ago

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    Downeast Glass - Our technicians have an average of over 25 years in the trade!

    Downeast Glass

    (9 reviews)

    Will never recommend. Needed a windshield replaced. Went to them because they had a good deal on…read morethe windshield I needed. And also had a deal of getting a $25 Amazon Gift card. Made my appointment, man showed up and replaced the windshield and informed me the gift card would be mailed to be next week. Month goes by with nothing. I called and asked about it and every time I called, they either transferred me to someone who never answered, said they'd get right on it, call me back, etc. All of which never happened. 2 months later, still being told the exact same thing as before. While this was happening, last week I started hearing whistling noises in my car. I took it into the shop and was told the windshield wasn't put on properly. Because it has been extremely frustrating to deal with this company, I contacted someone else and but the bullet and paid to have it fixed elsewhere. I went to this company not because of a free gift card, but it was a nice little incentive on top of the price they had for replacement. But, not only did they not even do the replacement correctly, they made up a gimmick to get more customers to come to them that they clearly had no plan on following through with. If you make a promise, follow through with it. I could care less about getting a gift card, but I expect that if a promise is made it's kept. Terrible customer service, awful product and just plain liars. Absolutely do not fall for their gimmicks and prices. You will absolutely regret it.

    I am writing this review in order to inform the public about my experience working with Downeast…read moreGlass, and a subsidiary/partner of theirs called New Hampshire Glass. I had a windshield replacement completed by this company, with accompanying warranty on the product and service. A few months later, the windshield suddenly cracked in a few different places, likely due to a lack of seal in the corner of the windshield. No impact occurred, and an independent expert provided me with a diagnosis of shoddy service on the windshield. As I was promised a warranty on the windshield, I called Downeast Glass and asked them to come take a look. I then proceeded to hear a number of excuses, including but not limited to: - Their "system was down", and therefore they couldn't give me any information - Their subsidiary/partner, New Hampshire Glass, had gone out of business (despite the fact that Downeast Glass is credited on my billing statement) - After I conveyed my need, they began screening my calls - whenever I called on my primary line, the call went to voicemail, but when I used another number they magically picked up. Not only did they not fulfill their warranty promise, but they have seemingly used every tactic in the book to get rid of me and try to brush the problem under the rug. This is completely unacceptable, and will be reported to the BBB as well as every review site available. If Downeast would like to make right on their initial promise of a warranty and stand by the product they presume to offer expertise in, I'd be happy to discuss and revise my opinion, but until that point I will assume that this is nothing but sleazy tactics to try to make a quick buck off of people. **Update - The representative of the company I spoke to, Caroline, finally picked up the phone after I called from a different number. Instead of saying that their subsidiary, New Hampshire Glass, had closed, they now told me that their company had closed. When I mentioned small claims, however, she told me that she would have someone from management call me back.

    Downeast Glass - windshieldinstallrepair - Updated May 2026

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