Same-Day Cancellation - No Refund After Multiple Attempts…read more I had a reservation with Once Upon a Party Bus LLC for January 10, 2026. In the week leading up to the event, I made multiple attempts to confirm details and received no response. Then, just a few hours before the scheduled pickup on the day of the event, I was informed they would not "be able to make it." This left me scrambling to arrange transportation for 20 people with almost no notice. I was forced to book another company at a higher cost, resulting in a significant additional out-of-pocket expense. I requested: * A refund of my $100 deposit After receiving no response, I followed up multiple times - still no response. The company posted on Facebook that the business had closed and that refunds would be issued within 10-15 business days after January 12. That timeframe has now passed. I followed up again on February 2 requesting a concrete update and received no response. I also attempted to request the refund via Cash App but was unable to process the request. As of today, I have not received any refund or communication. The same-day cancellation and the failure to issue promised refunds or respond to repeated professional outreach are extremely concerning. If anyone has additional contact information for the owners or insight into how refunds are being handled, I would appreciate the information.

I can not recommend Once Upon A Party Bus more! Was looking around for a limo/bus just for a fun…read morenight of bar hopping with friends. I shopped a few different places. I spoke with Hope here, who was super nice and answered all my questions. Between the customer service she provided and the pricing, I decided to go with them, and I'm super glad I did! The bus is absolutely awesome. Lots of room, cool lighting, and it even has a bar with space for drinks. Our driver Ron was super fun and accommodating. He even recommended a couple of places to go around where we were. Such a great experience with this company. Will definitely use them when I need a party bus again!

We rented a bus from STL Ride for a mother-son dance and had such a great experience! Gretta was…read moreincredibly friendly and made the booking process easy for our group. Everything went smoothly from start to finish. Our driver was awesome -- professional, fun, and made the night feel extra special for the boys (and moms!). It really added to the whole experience. We would absolutely use them again and highly recommend them for group events!

Was over an hour late picking up our big group for the cards game because driver got lost. So that…read moremeans no one got a free blue cards jersey for the giveaway( ran out) Then when the game was over driver was late again picking us up because he was stuck in traffic we were all outside sweating to death waiting for a long while. Bus wasn't that nice for the expensive price they charged and driver tip was included

We had the best time celebrating my sister in law for her bachelorette party with Too Much Fun…read moreParty Bus! The bus was sparkling clean! The owner, Casey, was so nice and so easy to work with! The driver, Ben, was incredible and made the day so smooth and easy! 10/10 recommend! We will definitely be using Too Much Fun again in the future!

Such an amazing experience with Too Much Fun Party Bus! The communication was always quick, our…read moredriver was prompt, and the bus was spacious and clean! We are looking forward to renting again in the future!

Although everything leading up to the event was smooth, I was left disappointed with how events…read moretranspired the day of. The bus was 15 minutes late. There was no excuse for the late arrival, especially since I had called that morning to confirm time and location pickup. This could have easily been forgiven if the missed time was added onto the end. As a result, the event was scheduled from 11:30-4:30...with the late arrival, the event could have shifted to 11:45-4:45 as I paid for 5 hours plus gratuity (& I had to pay prior to departure). However, the bus driver told the group that he would have to charge them another hour if they weren't dropped off at 4:30p. So, the group had him drop them off at another location to avoid the extra fee. I, completely sober (as I am pregnant), was waiting at the predetermined drop off stop to be the designated driver for some people in the group. When the group called to tell me they were not coming there but at a different location & why they were being dropped off at a different location, the time was 4:25p. The distance from where the driver ended dropping them off and the location where they were planned to be dropped off is less than 15 minutes from one another. Since the bus was late on arrival, the 15 minutes should have been added to the end (since, again, we paid for 5 hours plus gratuity ahead of time). I was thoroughly disappointed that we were not only given back the time that was in no way our fault and rather was threatened with having to pay extra due the tardiness of the driver. I will not be using this company again as I paid for 5 hours but was not given the conpany's services for the full 5 hours.

I don't know what these people are talking about, Short Party Bus is wonderful. We have rented a…read morebus from them several times and had a great time every time. The buses are clean and fun. The drivers are very personable and David and Beth are very accommodating and easy to work with. I highly recommend using them for your party travel!

This is the best party bus you will ever be on!!! The stereo…read moreand lighting is awesome. The driver is amazing. The pricing cannot be beat. From the outside it looks just like a school bus you were on when you were a kid. Once you get inside you realize this is no bus for a kid.

We had a wonderful evening celebrating my husband's 60th birthday with a bunch of rowdy friends…read more Dave and Jenny were very accommodating and easy to work with. They were prompt, capable and understanding of our diverse group. I would definitely use them again! Thank you Dave and Jenny!

Everything went as planned. The stretch limo was clean and champagne glasses were provided as…read morerequested. Christy did an excellent job and the timing for the 3 pick ups was perfect. We had a great celebratory evening. I would definitely recommend this company.

Very little communication- all texting no human conversation. We had a person that didn't get on…read morethe bus, they were in the bathroom. We were home 23 minutes after said trip. We paid basically $1200 for six hours. We traveled less than two hours.. I understand a contract is a contract. We also tipped our driver separate. She drove over our cul-de-sac and broke the cul-de-sac as a matter fact with the bus. However we were charged an additional $100 for 23 minutes.

****STAY AWAY**** This company is not safe to use. I booked…read morethis bus for my birthday and our driver abandoned us in downtown St. Louis because he refused to take us to our requested locations even though they were in our radius and all included in the contract. His reason was he simply didn't want to. We still had hours left that we had paid for that evening. We all ended up paying almost $400 in Ubers to get home that night after the driver was screaming at us to get off his bus. Tried getting ahold of the company for weeks and they ignore all my emails, calls, and texts. They just don't care. This company from the beginning was absolutely terrible with communication. They'll answer any sales related questions promptly, but once you book your bus, your questions and concerns will be put off for weeks. I could go on and on about reasons why you shouldn't choose this company. There are plenty of others in the area that you'll be much better off going to.

Had a great time. my friends and I were picked up around 8. It was a night out for me and the…read moregirls. I rented the bus for 6 hours so we could every club and that we did. Awesome experience.

What a huge waste of money. My husband planned a party for my birthday and had friends come too. We…read moredrove around in parking lots, went to a few bars and a random cemetery and old mansion. Time at each place was extremely short and there wasn't enough at any of the places to really explore. Apparently the Lemp mansion and Exorcist house were closed so we couldn't go there. Those were the 2 places I was most looking forward to. I'm feeling so bad my friends paid for this because of me!!

I had such a fun time on the haunted Boogie Bus! My boyfriend and I went together and it was such a…read morecool experience. The hostess was really entertaining and shared so many spooky stories about Alton. I've lived in St. Louis for a long time and visited Alton a few times, but I learned a lot of new creepy facts about how spooky Alton is. The bus was decked out for Halloween, which made it even better. I'd definitely recommend it to anyone looking for a fun, spooky night out!!!!

Such an amazing experience with A Perfect Touch Limo! We would use them again if we ever have the…read moreneed!

A Perfect Touch was great and exactly what we needed for our wedding party - our driver arrived on…read moretime and followed the itinerary we provided ahead of time. She was very kind! The bus was very nice and fit our entire wedding party plus their partners (about 25 people) and we all felt very comfortable - we loved being able to control the music and interior lighting! Jeff (the owner) was very kind and great to work with - we highly recommend A Perfect Touch for your wedding day!

John (Owner) & Janice (Driver) treated everyone like RockStars for my husband's Retirement…read moreCelebration on 06/29/24. We rented RockStar Party Bus for 6 hrs to tour Delmar/U City Loop, Forest Park, Central West End, Downtown STL, Benton Park, Soulard, etc. Thank you John & Janice for making my husband's Retirement Celebration a Night to Remember! Peace, Love & Blessings, J

Used Rockstar for my 40th and Phil was great! Clean bus, easy to work with, will definitely book…read moreagain!