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Down To Play Party Bus

2.3 (3 reviews)
Open • Open 24 hours

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6 years ago

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4 years ago

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5 years ago

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Ask the Community - Down To Play Party Bus

Once Upon A Party Bus - Inside the bus

Once Upon A Party Bus

(2 reviews)

Same-Day Cancellation - No Refund After Multiple Attempts…read more I had a reservation with Once Upon a Party Bus LLC for January 10, 2026. In the week leading up to the event, I made multiple attempts to confirm details and received no response. Then, just a few hours before the scheduled pickup on the day of the event, I was informed they would not "be able to make it." This left me scrambling to arrange transportation for 20 people with almost no notice. I was forced to book another company at a higher cost, resulting in a significant additional out-of-pocket expense. I requested: * A refund of my $100 deposit After receiving no response, I followed up multiple times - still no response. The company posted on Facebook that the business had closed and that refunds would be issued within 10-15 business days after January 12. That timeframe has now passed. I followed up again on February 2 requesting a concrete update and received no response. I also attempted to request the refund via Cash App but was unable to process the request. As of today, I have not received any refund or communication. The same-day cancellation and the failure to issue promised refunds or respond to repeated professional outreach are extremely concerning. If anyone has additional contact information for the owners or insight into how refunds are being handled, I would appreciate the information.

I can not recommend Once Upon A Party Bus more! Was looking around for a limo/bus just for a fun…read morenight of bar hopping with friends. I shopped a few different places. I spoke with Hope here, who was super nice and answered all my questions. Between the customer service she provided and the pricing, I decided to go with them, and I'm super glad I did! The bus is absolutely awesome. Lots of room, cool lighting, and it even has a bar with space for drinks. Our driver Ron was super fun and accommodating. He even recommended a couple of places to go around where we were. Such a great experience with this company. Will definitely use them when I need a party bus again!

Short Party Bus

Short Party Bus

(4 reviews)

Downtown

Although everything leading up to the event was smooth, I was left disappointed with how events…read moretranspired the day of. The bus was 15 minutes late. There was no excuse for the late arrival, especially since I had called that morning to confirm time and location pickup. This could have easily been forgiven if the missed time was added onto the end. As a result, the event was scheduled from 11:30-4:30...with the late arrival, the event could have shifted to 11:45-4:45 as I paid for 5 hours plus gratuity (& I had to pay prior to departure). However, the bus driver told the group that he would have to charge them another hour if they weren't dropped off at 4:30p. So, the group had him drop them off at another location to avoid the extra fee. I, completely sober (as I am pregnant), was waiting at the predetermined drop off stop to be the designated driver for some people in the group. When the group called to tell me they were not coming there but at a different location & why they were being dropped off at a different location, the time was 4:25p. The distance from where the driver ended dropping them off and the location where they were planned to be dropped off is less than 15 minutes from one another. Since the bus was late on arrival, the 15 minutes should have been added to the end (since, again, we paid for 5 hours plus gratuity ahead of time). I was thoroughly disappointed that we were not only given back the time that was in no way our fault and rather was threatened with having to pay extra due the tardiness of the driver. I will not be using this company again as I paid for 5 hours but was not given the conpany's services for the full 5 hours.

I don't know what these people are talking about, Short Party Bus is wonderful. We have rented a…read morebus from them several times and had a great time every time. The buses are clean and fun. The drivers are very personable and David and Beth are very accommodating and easy to work with. I highly recommend using them for your party travel!

St Louis Party Bus Rental - Prom is always bomb, because we take care of your children like they were our own. http://stlouisPARTYbusREN­tal.com or 314-315-4489

St Louis Party Bus Rental

(4 reviews)

****STAY AWAY**** This company is not safe to use. I booked…read morethis bus for my birthday and our driver abandoned us in downtown St. Louis because he refused to take us to our requested locations even though they were in our radius and all included in the contract. His reason was he simply didn't want to. We still had hours left that we had paid for that evening. We all ended up paying almost $400 in Ubers to get home that night after the driver was screaming at us to get off his bus. Tried getting ahold of the company for weeks and they ignore all my emails, calls, and texts. They just don't care. This company from the beginning was absolutely terrible with communication. They'll answer any sales related questions promptly, but once you book your bus, your questions and concerns will be put off for weeks. I could go on and on about reasons why you shouldn't choose this company. There are plenty of others in the area that you'll be much better off going to.

We were given a smaller bus than what we reserved for resulting in not being able to have everyone…read moreattend the bus ride. We understand mechanical issues happen (a flat tire that we were not contacted about prior to the event) but they are saying they provided a 22 passenger bus but we could only fit 15 people in the seats when we reserved a 26 passenger bus and the contract states a similar size and quality which neither of those were provided. The bus was way smaller, led light strips that kept tripping out. We got a very basic bland bus when we reserved a "luxury bus". We paid 850 for a 26 passenger and were given a smaller vehicle and charged a full hour overtime when we arrived at our end location at 1am. This definitely bummed out our wedding party. We were expecting an amazing luxury bus when we got a plain regular bus. very disappointing and customer service is no help. They did not follow contract and had false advertisement.

Down To Play Party Bus - partybusrentals - Updated May 2026

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