Joseph Malavasi, owner of Malavasi Resurfacing, Took My…read moreMoney, Never Finished the job. The project cost was a few thousand dollars. I saved for over a year to do this project. 7/11/16, I paid him the amount he requested. The invoice stated the project would be complete within 3-4 days. 7/22, the work was still not complete and they had not shown up in several days. After phone calls and several text messages, he met with me to looked at the problem with the concrete. He agreed there was a problem. He claimed his co-worker didn't know what he was doing and he would fix the mistake. The concrete had a huge area where something had been spilled. He would have to reskim the concrete and resand. The "first application of stain" did not match the sample that he provided me. Looked nothing like we agreed upon. He gave his word that he would correct the concrete problem on 7/26 and apply the correct stain on 7/28. 7/26 He never showed up. I sent a text message asking when he was coming. He did not reply. 7/28, I left a voice mail and sent another text asking if he was going to complete the work we agreed upon and that I had paid for. He texted: "Yes I will, I have my hands tied with no help. My brother is back at Delta State and I'm looking for help". Since that time he has not responded to texts or voice mail. I requested him to refund payment with 5 business days or provide a schedule for completion. He never responded. I had to hired a new contractor to fix the problem and complete the job. I am out a lot of money. He took my hard earned money. He never completed the job. Very unprofessional.

My mother had given my 3 yr old granddaughter that is disabled a children's chair that belonged to…read moremy grandfather. She loved that chair and would take it everywhere with her. Well, my son got up one morning and their chocolate lab had used it as a chew toy. Half of an arm rest was missing, their was a big piece missing on the back of the chair and teeth marks everywhere. I called Ben thinking this is going to cost me a fortune and it will never look the same. Ben not only gave me a great price he said he would try to save as much of the original wood as he could because of the sentimental value. I knew this would take him more time than just replacing the wood. I got the chair back in a couple of weeks and couldn't believe how good it looked. Ben did a fabulous job. I will definitely use him again. Ben cares about his customers.

From the owner: We specialize in farm tables, custom dog kennels, coffee table & end table sets, and rustic home…read moredecor. We keep our eyes on the details from design to finishing. Furniture is meant to be lived with, seamlessly becoming part of your family for generations.

I used pro stone years ago and a Crack at the sink occurred within nine months. I called and got…read morethe run around about someone coming, passing it along to someone else, that person no longer works here, then I'll get someone out there. I was extremely patient. Someone finally came and inspected it, and told me someone would be calling me to schedule a look. Well, my patience went too long. By the time, I finally got the one to inspect it, I was passed my one year warranty. The Crack grew to over a foot in a master of months. They have horrible service all the way around. The owner is horrible by not backing his installation and not having better customer service. There are so many more places to buy and fabricate your store. I have used another company since that debacle and was very pleased with the bathroom counter installs of marble and granite.

I would give "0" stars but that's not an option. I have a custom built home in Collierville and the…read morehood they installed is detaching from the ceiling. They quoted me $175 for a visit and more if parts and labor are required. The house is 4 years old and a hood shouldn't be falling down and I certainly shouldn't have to pay for it. I emailed them my response and the cowards haven't responded.

TubPros are my go-to for tub refinishings! They are polite and efficient with their scheduling…read more I've had several tubs refinished by them for my renters, and also a few tile surrounds refinshed. We're always happy with the results.

I do not recommend. They refinished a vanity for us that looked pretty good. They refinished a…read moreshower for my mother-in-law that started peeling in 5 months. We are started calling a month later. They answered her first call and said asked if she would call back in an hour. She did several times and they would not answer the phone. I called from a different number. They scheduled someone to come out and no one showed up. I called again and rescheduled and no one came out. Now, they aren't answering my calls. Do not risk your money on this company.

Hiring this business has honestly been one of the worst decisions I could have made. I originally…read morehired them to renovate 2 small bathrooms approximately (6ft x 8.5ft) in my home. The contract was drawn up and signed on 3/6/17. The sales associate, who apparently has now been fired, assured me the crew could finish each bathroom within 1 week each. Needless to say, it is now October, my daughter is 5 months old, and they are still not finished. Here is a list of all the problems and set backs that have occurred up to this point. In the first bathroom, the wrong tub was installed. Lucky for me, a piece of marble fell from the wall and broke the tub which then had to be replaced by the correct one. This meant taking down the marble walls that had already been put up. Second, the marble vanity top was installed. Unfortunately they cut 3 holes in the surface for my faucet after I told them it only needed 1. It was remolded and replaced. It took until July before the first bathroom was completely finished. Their supervisor apologized saying he just took over managing the crew and assured me the 2nd bathroom would be completed in a timely manner. I expressed to him that I wanted the same tile, marble, sink, fixtures, etc. as in the 1st bathroom. In the 2nd bathroom, the wrong size shower pan was installed. It was removed and corrected upon the next visit. After which the tile was installed. I was furious when I came home to see they had used red grout between the gray tiles (in the 1st bathroom gray grout was used and the extra grout was still sitting in my garage). They had also installed the vanity over the tile as well as the commode. They dug the grout up around my vanity and commode and regrouted the correct color. Red grout still lies beneath the vanity. The front face of the vanity was cracked after being screwed on and the toilet was not installed flush with the floor. There is a half-inch gap on the front of the commode that has been grouted. Apparently, the installer of the toilet and tile has been fired as well. They refuse to properly reset the commode. They did however bring a new face for the vanity, which they cracked again when mounting it. It still needs to be replaced. The soap insert installed in the shower wall is not the same color marble as the rest of the shower. They said they would come back to replace it. The wrong marble vanity top was also installed in this bathroom. They installed an oval sink when I had originally asked for a square sink (like in the first bathroom). They did come and replace it with the correct sink, but for some reason, the new sink was warped and unlevel. I let them shim it so that I could have a functioning sink. Now I am being told that the shower glass for the shower (that I had chosen off the gallery floor) is not included in my contract and they are not installing it. Someone mysteriously marked through it in the paperwork, therefore it was not included. In short, there is no structure or guidelines for consistency among the installers, poor communication between the sales person, manager, and installers, and poor supervision of what is being installed. All I've heard are excuses for poor workmanship. Also, be careful of what you pick out on the gallery floor, it might not really be included in your contract!

From the owner: GMP is proud to have offered our services to the general Memphis area for 50 years. GMP offers…read morecustom countertop solutions for bathrooms and kitchens. We carry a variety of granite and quartz material is stock ready for fabrication. GMP is the only manufacture of cultured marble in the mid south area. Cultured marble offers a cost effective solution for easy to maintain custom showers, vanity tops, and tubs.