my brother and I went in looking for rubber mulch. They did not have any so they had to order what I wanted. They told me I had just missed the deadline by six minutes to have the order there on Wednesday coming up. So since I missed the deadline, I would have to wait until the next Wednesday. Six whole minutes, but rules and all that, I get it. I was not given any paperwork showing the terms or anything so I assumed that meant whatever is on the website is what I need to be concerned with. when we enter the store and someone approached us, I told him what I wanted and he went to talk to. I assume the manager or the owner. I got nothing but suspicious looks from the man and they were whispering a lot. All I could think was what are they whispering about. Then the one guy who I thought was manager or owner walked past me didn't say anything to speak to some other guys that look like they worked there. It was as if they didn't really want to put the order in for me. I really needed the mulch to finish my landscaping and on Thursday I found out that Lowes could have the mulch delivered that Friday , so I wouldn't have to wait until the next week on Wednesday. So from what I read on the website, I should've been able to cancel the order with no repercussions. But the guy who answered the phone went to find out if I could cancel and told me that there was a 40% restocking fee. For something that had not even probably been loaded or thought about yet. It was about a week that I had to wait for the mulch so I'm thinking what is the 40% restocking fee and why was I not informed. It's not anywhere on the receipt, but the return policy is on the receipt. on the website it tells you everything about returns. Cancellations, home deliveries, store deliveries and pick ups. Nowhere does it say anything about a restocking fee. It just seems a little vindictive, If you ask me. I've never even heard of a restocking fee that high. Like mom always said, all that glitters ain't gold. If you gave a good review then apparently you didn't make waves and count yourself lucky. The order wasn't even supposed to be here until 6 days later. After I talked with an employee someone was supposed to call me back. Well they just went on and canceled the order and took their 40%. Didn't even bother to call me back. This place sucks. This feels almost personal. People should be allowed to cancel an order and not be punished for it. I went with Lowes because they could have my mulch to me the next day. Absolutely ridiculous! Should've known he wasn't a good guy by the way he was whispering to the guy who took my order and walked past me without a smile, hello, be right with you or anything. Won't be going there again and I hope people who see this will take heed. Feels so vindictive charging someone 40% when the order hadn't even been loaded. RIDICULOUS! AGAIN, 40%!! Instead of helping people he seeks to punish if things don't go his way. This store is not there for customer, it's there to rob customer. read more
