Really knows what he is doing.Would definitely recommend him!Very good customer service.read more

I had a small leak on my dishwasher line and discomfort with kitchen under-sink valves that I…read moreconsidered temporary despite a previous plumber leaving them permanently. I'm a distance from Revenge's office so I told the dispatcher that it wasn't an emergency and they could help me the next time they're in the area. They were here the next day! I saw this in other reviews but scoffed. Boy was my negativity off the mark. Amazing. Why amazing? A year ago I called every local plumber for another small project. First, each said that as a new customer, I was a low priority and they would schedule me 2 or 3 weeks out. Give me a break. I hired a plumber from Glens Falls area who was here in a few days. I gladly paid travel costs because of the prompt service. In the end I thought the total bill might be high but I'm really not up to date on plumbing charges. Still, they responded quickly, they didn't complain about being a new customer, and they did good work. I'll call them again if I need help again.

Excellent service. Arrived the same day. Problem solved…read more Would recommend and hire again.

Plumber showed up right on time, was professional, courteous and did great work under slightly…read morechallenging circumstances. Recommended.

Fast response time. Courteous both on the phone and in person. Job completed in a timely manner…read more Very happy with this company and their work ethic.

Empire plumbing was not so good. I won't have them back for any future work and cannot recommend…read more I called to get an estimate, after doing extensive research on my issue/problem. The work I was requesting was an exact match for a job pictured on their website in the gallery of photos and in the 'before and after' section. I had spoken to another company and received a verbal estimate prior to calling empire. I asked for an estimate for a well pressure tank replacement, and knew that includes the pressure switch and T "pack". Was told that there would be a $90 dollar "dispatch/estimate" fee and they could fit me in at the end of the week. I questioned why I needed to pay for an estimate when I knew the exact problem, and solution and offered to send pictures of the job. I also mentioned it was close to the same exact thing (job) shown on their website. The office person explained that every job is different and they, the technician/plumber, needed to put eyes on it for any quote and that costs the fee. I had also asked if I went ahead with the work, would the estimate fee be applied to the work, and I was shocked to hear the response of no.I thought it was strange but scheduled the visit, because I basically didn't have water and I already had one other quote. I was told the tech would be there between 730-830 on the day at the end of the week. I asked if they would call before arrival and was told yes. The following day, it didn't sit right with me that I was paying for an estimate when i knew exactly what I needed, so I called back to ask. I also asked if the tech would be bringing the parts (new tank) with him so he would come prepared in order to reduce the time spent if I went ahead with the work. Keep in mind, my house would have no water during the installation / tank replacement. I also asked what brand tank they use. The person that I spoke with was the same that booked my appointment, She said she would ask both questions and get back to me. she didn't call back the next day, so I gave it until the following day which was the day before the appointment. She said they couldn't waive the estimate fee but if I went with the work and since I was a new customer, they could try to do something. I woke up on the morning of the appointment, earlier than I normally do for work, had the area all cleaned and cleared the night prior and put my pets away close to their arrival time. I had gotten a text at 1 in the morning saying they were on their way? Time was ticking and 730 passed. I got a call from the office saying the tech was sent on an emergency call and so my appointment was bumped back to 10-12 arrival now, instead of the 730-830. So I immediately asked? I won't have to pay for the estimate, right? Being that my appointment got post-poned, I already knew the job, and that I had taken time off from work and had pets for this appointment that was made and confirmed early in the week. She agreed that if I went with them for the job, then they would ask the tech to waive the estimate fee. I got a text at 1053 saying 'on the way' and so I started getting ready again, for the 11-12 arrival. After 45 mins, still no arrival so I called the office. I figured that the text saying on the way, meant they were on the way, or close. I was told they were coming from previous job in Hudson. Okay fine but Hudson is 45 mins from where I live and it had been close to an hour since I got the text. Text was at 10:53 am saying on way. I called into office around 1135. They showed up at 12:17, 1 hour and 24 minutes after the "on the way" text AND late past the arrival window time for the 2nd time after the original postponement. The tech apologized and explained he worked the overnight shift the night before and explained why I got the "on the way" text the night before at 1 am. He had clicked the wrong job the night before. Okay fine. Mistakes happen. I wanted to give the benefit of the doubt and start fresh & positive. I explained symptoms and immediately said he didn't need to see it (examples or symptoms) that he would go to truck to write estimate. Came back a short time later with a fixed price. The price was high and wasn't based on hours of labor, and instead was a "fixed price" based on the job. Now that is exactly what I asked for over the phone and the office said they spoke to plumber, office manager, and owner and to tell me they can't do that. Strike 2 or 3 or 4... I had no water, I asked what tank brand they use and he said it varies they couldn't tell me. I had them do the work and it took many many hours, but not of work, of mostly waiting & standing around. They left and left me with 3 new problems. I pointed out the one I saw during the "checkout" and he said he didn't work there or touch that so it wasn't part of the work or responsibility and it absolutely 100% was. I wasted a day off from work and spent hard earned money and am unsatisfied. The next day, no hot water.

They don't provide estimates, they have to come to check (you have to pay a fee) and then they will…read moregive you the estimate. I don't know if this is how the plumbing business works nowadays but just be aware. I am undecided since I am waiting for other plumbers.

Kevin was very professional and did a very neat job on replacing a broken valve at a reasonable…read moreprice.

Kevin is a great guy, does good work and gives you better prices than anyone else…read more What more can you ask for?

I called Select Home Warranty regarding a bathroom sink that was clogged. They sent out a…read moretechnician from SK Plumbing to investigate and then he left. I hadn't heard back from anyone for 2 days after he left so I called Select Home Warranty again and they told me that their records stated that he cleared the drain. Evidently he didn't follow their procedure because he was supposed to investigate the issue on the first visit and then notify Select Home Warranty regarding the issue. Then, if the issue is covered by the insurance, they send him out again to fix it. The Home warranty agent I talked to said that since the plumber didn't follow the procedure that they would not cover the cost of having him come out again even though the clog was not fixed, and that I would have to call another plumber and pay for it myself even though I paid the initial $65 to have him come out the first time. They are basically blaming me because he didn't follow their procedure. Him not following their procedure is not my fault !!!!!! I called again and talked to another agent and he told me the same thing, but because I was so upset he would talk to the back office and they would send me an email in 48 hrs after they review it. In the meantime, I can't use the bathoom sink, and it's going on a week now. I give them an "F" for customer service and I would never go with another home warranty company ever again and would never call SK PLumbing again.

I called and left a message on Sunday 4/29/18 at about 9:00PM and left a detailed message of my…read moreproblem. On Monday 4/30/18 at 11:00am. I still had not receive a call back. I called again and spoke with Kyle. He seemed very willing to help on the phone. He asked if I could text him my info and he would work on getting someone over as soon as he could. By 12:50pm, he still didn't even acknowledge that he received my text. I sent another text requesting confirmation. No response. At 1:20pm, I sent another text stating I would look elsewhere if he was unable to help. He immediately responded and said they would be there that afternoon. A worker showed up to my home at about 5:45pm. After checking the drains, he determined it was either a venting issue or a clog. BAD NEWS: HE DIDN'T HAVE A SNAKE WITH HIM!!!!!!!!!! WHAT???? What PLUMBER doesn't have SNAKE as part of their tools for every plumbing job????? He then tried to charge $135.00 for doing NOTHING!!! We went out and bought our own snake and snaked the drain ourselves. However, it did not solve the issue. At 8:15PM that same night, I sent another message letting him know that we snaked the drain with no improvement and asked if he would be able to come back. Here I am the next day at 9:15am and still have heard nothing!!!!!! This is completely unprofessional and I would not recommend this company to anyone!!!!!!!!!!!!!!!! EVER!!!!

Requested Emergency no heat service The service advisor was…read morevery professional on the phone Mo the service tech addressed the issue, replaced a faulty blue tooth thermostat. Mo, you are an asset for your company Your friendly and professional attitude was a plus!

Crisafulli Bros. came out the same evening for an HVAC issue, which I appreciated -- especially…read moreafter hours. The technician was professional, diagnosed the problem quickly, and had the system back up and running without delay. The repair itself turned out to be a failed capacitor, and while everything was handled efficiently, the total cost ($209 trip charge + $250 repair) felt on the higher side for what was ultimately a quick fix. Never discussed pricing before completing the work. 15 min repair, $30 part - $459 total cost for repair. Also, from a couple of their technicians - they work on commission. Nice. Now you have to worry if they are there to upsell you. Overall, good responsiveness and service, but pricing for a simple repair may be worth confirming ahead of time.