Charlie was super responsive, he came out right away to give an estimate and we had it in our email…read morebefore he left our home. He was very reasonable and did excellent work. He is very clean and very respectful of the clients property. This was a very pleasant experience. I was worried about a company coming out and taking advantage of my elderly mother, however he was very professional, and did extra work that was not included in the estimate for no charge because he thought it would bother my mom to see the tiles if they were not perfect. He was able to replace and match the cracked tiles so you would not even know they were not the originals. Thank you so much Charlie, you and your company are a great example of what all companies should strive for.

Charlie and team did an awesome job renovating my 1970' bathroom. Very professional in the work and…read morecommunications. Highly recommend them for any tile or stone projects

After purchasing a home here in Redding, we were in the market for new countertops and a walk -in…read moreshower. When we met Robyn and Mike Unger and walked thru their beautiful showroom, we knew we were in the right spot. Not only did they take an interest in our project, but they really worked with us on a personal level to come up with a complete package. Their team worked hard come demo time and there was very little mess to deal with. We did the kitchen counters and one bath first then had the shower installed along with the master bath counters later. Everything came out beautiful and we absolutely love it! The only hic up was one of the suppliers taking longer than planned but Robyn kept in communication at all times with us, so we were not left in the dark. We have remodeled homes before and know that these things can happen, so it really was not an issue. We would highly recommend them! Thank you, Robyn, Mike and Team, for all your hard work.

We are very happy with our new kitchen countertops! The owners helped us pick out the best type for…read moreour needs. They were very accurate in measuring, creating, and installing! our kitchen was finished in a very timely manner, too! I'd definitely recommend this company.

Friendly, helpful service. Good communication. If you want good craftsmanship, someone who loves…read morehis work, takes pride in the work, then this is the guy to work with. I contacted Anthony about laminate flooring, and it turned out really good. He gave recommendations, options, and it shows he has experience with the recommendations he made. Floors turned out not squeaky, but solid, flat and smooth.

If you our looking for an honest, hard working, talented individual to make your hardwood floors…read morelook brand new Anthony is your man! He was always on time, worked full days and is very meticulous about his work. We hired him for our hardwood floors and once they were restored and looking amazing we decided to continue our renovation with LVP. You will NOT be disappointed hiring Anthony for all your flooring needs!

I've had Shasta lake flooring do multiple Jo's., personal and on some rentals…read more Outstanding work. Quick efficient and affordable pricing!!

Rick his son and David did an awesome job installing engineered hardwood. They were very meticulous…read moreand were open to any issues we had. Pete was very attentive to setting up a date for us to get it done and worked with us on getting the exact wood we wanted. Look forward to them doing our stairs and hallway next. My wife and I appreciate how easy the process has been so far.

My family and I, recommend buying from Factory Flooring Outlet! We needed the best quality and best…read moreprice! They found the exact flooring they wanted at the lowest price in Redding, Anderson, Cottonwood and SLC. They stayed open for us later and helped fork lift load it on our trailer. Excellent friendly service all around! We purchased the carpet and vinyl November 14th, 2014 and I installed it in my in-laws home in 5 days on November 18th, 2014. Thank you! We highly recommend this business for all future projects!

Walked in on a Saturday ready to spend a few grand on new carpet but was met with an employee who…read morehad no desire to help us at all. I felt disrespected and unwanted. We took our business to Shasta Lake Floors.

We worked with Jaz to get new flooring in a house that had to be quickly updated to accommodate a…read morewalker. Jaz was very professional and friendly, and we didn't feel rushed when working with him. He listened to our needs and budget, and he worked with us to find something that fit. We were also on a very short time schedule, and he worked with the carpet and laminate crews to meet that need, as well. Both the carpet and laminate crews were incredible! They were professional and worked quickly but thoroughly. The floors look amazing! We could tell they knew what they were doing and did it well. We have one more section of flooring that needs replacing, and we're definitely going to be utilizing Carpet One for that space, too!

Do not let these guys install hard flooring like LVP or laminate without taking off the baseboards…read more It is cheap and lazy, especially for how much they charged. They did so for me and now it is impossible to replace my baseboards. Anything flooring related, just follow this guy and do it yourself: https://youtube.com/@homerenovisiondiy?si=aii15aohVXJCED0v

If you want someone dependable, don't call these people. Their representative, Justin, came out to…read moremy house to look at some flooring which had water damage. That was on September 1, 2026. He said he would gest back to me with a proposal. A week later, September 8, not having heard from him, I called the office. Got the answering machine and left a message to get back to me. Called again on September 10. Answering machine again, left message. No response. Today, September 14, no response. So, I suggest you look elsewere for dependable services.

amazing amazing the woman who works here is an angel who really knows her stuff! absolutely…read morerecommend to anyone and everyone looking for help with flooring!