On Tuesday, April 25, 2017, I visited studio #15 in the SVAC, owned by DOUG SNIDER. I was greeted by a woman who identified herself as Violet. As I walked through the studio viewing the colorful artwork that adorned the walls, I noticed a small cup that I was interested in purchasing. The cup did not have much color, so I asked Violet if there were any cups that had a lot of color to them, similar to the paintings on the wall. Violet offered to paint the cup with bright colors to resemble the nice artwork on the walls. I agreed to have her paint the cup.
After selecting a cup that cost $20, Violet asked if I would prepay for it. As I prepared to hand her the $20 in cash, she then asked, "Would it be OK if I charged you an extra $5 for the painting?" I agreed, but wondered why she did not mention the additional charge when she offered to paint the cup. Once paying the $25, Violet asked me to follow her to the patio area, where she showed me a ceramic piece that she had recently painted. The piece was very nice and filled with color. She stated that she would make my cup resemble that piece. Given that I was visiting from northern California, I left the studio to explore Balboa Park while she painted my cup, but did not realize the store closed at 4 pm.
When I returned to studio at approximately 4:50 pm, I noticed that it was closed and a padlock hung from the front door. I began to look around the plaza and observed that all of the studios appeared to be closed, except for the Office at studio #18. Given that there was a phone number posted in studio #15's window, I called the cell phone number and reached Doug Snider, the business owner. I explained to him that Violet had painted a cup for me, I'd paid her and the studio was closed when I returned. Doug instructed me to walk down the plaza toward the main entrance to see if another shop owner was there to assist me. While walking and talking to Doug on my cell phone, I encountered a woman coming out of the Office, I began to explain to her what happened, and Doug, exclaimed, "Don't talk to the office lady!" Not knowing why he gave this unusual command, I told the woman that I had the matter handled, and I continued to walk in the direction that Doug was instructing me. When I told him that I could not find anyone, he then curtly stated, "Well, I don't know what to tell you. I don't have time to deal with these types of issues and I will open at 11 tomorrow." With even more venom and disregard, he spurted, "It's not my problem." I was very taken aback by this so-called business owner's uncaring, unprofessional response. I explained to him again that I'd already paid for the product and that my merchandise was locked in the studio and my flight was leaving before 11 am. Doug instructed me to contact him in a few hours, around 6:30 pm, and he would meet me at the studio to give me the cup.
I called Doug, and he stated that he was at the studio. When I arrived to pick up the cup, I was very displeased with the outcome of the painting. It looked as if an infant had painted it. I could not believe that the cup looked so poorly, especially since Violet offered to paint it and make it resemble the other beautiful paintings. I expressed my unhappiness, and Doug ignored my concerns, by quickly wrapping up the cup, and nearly pushing me out of the studio. I left feeling very disrespected, dissatisfied and unheard. When I arrived at my car and looked at the cup, I became even more upset. I called Doug again and asked how I could get the paint off of the cup because it was in no way what I expected. Doug, in the most uncaring, unprofessional manner, retorted, "I don't know why you had it painted." I explained to him that I wanted the cup to have vivid colors like the paintings on the wall and Violet offered to paint the cup. I did not ask her to paint it. I trusted the artist and since she offered to paint it, I trusted that she knew what she was doing. He arrogantly asserted, "I would never have painted it." I then stated, "Well, if you'd been there, you would have given me your artistic advice and I would not have had it painted." He then stated, in the most vulgar manner, "If I'd been there, I would have never fucking talked to you. I don't have time to talk to fucking people that only buy $20 pieces. I have a $20,000 project in San Francisco and I don't fucking care about shit that doesn't make me money. I live on the beach and I have bills to pay, so a fucking $20 item means nothing to me. I don't want to fucking talk to people because they always talk to me and hold me up for fucking 2 hours, which takes away from my money." When Doug finally ended what had to be a drug-induced rant, I hung on the line in utter disbelief. Words cannot express how berated and degraded I felt. I felt so disrespected that I took the cup, that I'd paid for, and hung it on the door of his studio. I refused to keep anything that came from him or his shop. read more