Spent the night here for my birthday Sept 1st. The receptionist are very nice but are understaffed…read moreso the wait to be checked in very long. Beware the indoor pool ISN'T heated as they claim. The water was very cold and the room was warm. We got a double suite by the stream side. The door to our room had issues locking and we had to retry several times to get it to close. At night we went to their night club but it was very empty and my friends and I were not a fan of the music. We only stayed a night here. The hotel does have restaurants on site and a shuttle that takes you to the casino if you're interested in that.

This Place is Amazing . I am 60 years old and I've been through hotels throughout my life. Was…read morethere on September 27 the night manager Joe was So Nice . And.I reserved two rooms My wife and Me ..And my daughter and son in law . Slight mishap on my Part when I made reservation . Night manager Joe corrected it and saved me a lot of grief. He really was very professional and understanding. Thanks Joe. You are amazing the next morning. I overslept breakfast by 20 minutes. Joe informed me that the staff breakfast serving breakfast will accommodate me which they did. They went above and beyond? That was my second time in that hotel, and it definitely will not be my last so professional it's very hard today finding somebody with social skills, the girls who work at the desk the night of September 27 were great too thanks Joe. See you soon.

Just stayed here for 1 night while traveling from Ohio to Connecticut. But had a good experience…read morenonetheless!

Quality felt somewhere between Spark and Hampton. Clean ( newer, I believe), perfectly acceptable…read morefor simple overnight after a local concert, but wouldn't make it a destination lol. Make-your-own breakfast sandwich was, interesting/ borderline mysterious ingredient though tasted good/no ill effects. The mini kitchen was very convenient and bed comfy. I'd return.

Do not stay here. I…read moredid not really like this hotel. The only positive thing was that they let me check in early since I was ahead of time for my travel. The rest isn't very good. I see another review with some of my issues (I have more), part of which is that the renovations underway are a total mess and it smells like loose drywall dust. It wasn't immediately clear where to check in. When I did check in they informed me I'd get one of the new renovated units, which I was delighted to hear. However, when I got to the room I found that the door did not shut all the way without force being strongly applied. There was already a ding in the wall too (just funny I thought). It kind of smelled like drywall there too. It's a nice part of the state and lots of potential great scenery from the 5th floor, but the view out of my window was the parking lot with all dumpsters and such from the contractor. I guess that's expected but it was pretty bad. I see that from another review as well. Place was basically empty - why not give me a better room? I was tired so I laid on the bed and tried to turn on the TV and I couldn't really get it working until I fiddled with it for like 10-15 minutes. I think the battery was low or dead. Batteries were not renovated I went to use the bathroom and found that the toilet paper dispenser was right next to the toilet and situated so far back that I could not really reach it while on the toilet. See image. Hilariously bad contractor. Turns out the plumbing wasn't quite done since my toilet kind of flushed on its own about every 15 minutes and every time another room flushed theirs. Ghost toilet. So, whatever, the bed was good and the room was warm so I headed down in the morning for some breakfast and they asked for my voucher. I told the front desk I needed mine, but no. No no no you silly fool, you do not get a voucher with your bargain basement room. I had been naive! I guess for $125/night bagels and coffee are not free. I had to pay for breakfast. Uh, no. I did not...I went and got a gas station muffin. It was delicious.

Place is an armpit. It's under renovation but that doesn't excuse garbage all over the place and a…read moredump for a lobby. Parking lot is filled with garbage too. Whole floors Have bad smells from the renovation. Some rooms are done but you don't get to pick one. They dole them out to who they want.

This Hampton was surprisingly clean, given that it does not look like the fixtures and furniture…read morehave been updated too recently. (Clue: it's got the old-school key cards that have the magnetic strip that you have to actually insert into a slot in the door.) The bathroom, for example, had a bathtub with the old-school sliding doors, and it had older-style tile and fixtures, but they looked hardly used! Whoever is in charge of cleaning and maintenance deserves snaps. The staff was kind efficient in a friendly, casual way. The common areas were neat (but empty because of Covid).

Great experience at this Hampton Inn! The staff was welcoming and friendly the moment we walked in…read moreuntil we left three days later. The property is clean and recently renovated. The room was clean and comfortable. I wouldn't hesitate to stay here again at all!

Clean, quiet. Easy on and off the freeway. Nice area. Will stop again if traveling through the area.read more

This Fairfield hotel has friendly staff and is located near a lot of the major fast food chains and…read moretypical mall stores for convenience, and I received a goodie bag during check-in, but that's where the pros of staying here ends. The hotel needs to be renovated. There was carpet peeling in the corner, chipped paint on the walls and doors, damage to wooden frames, dirt and dust on the wired shelf in the closet let alone most corners and crevices, blurred lines in the parking lot, dated brown suede sofa and arm chair in the room's sitting area, and strange architecture. The room creaked a lot and I could hear heavy footsteps above me all night one of the nights of my stay. The hallways were also very warm. It could've been due to the warm weather that came with false spring and the A/C hadn't been turned on yet. My room had poor insulation. I could hear TVs and conversations in the adjacent rooms. When I climbed into the bed, it felt like it had a stiff mattress topper, straight as a board, and there were only two outlets by the bed. The hair dryer was in the closet of the bedroom and the cord wasn't very long, and the bathroom outlet I tried to plug it into was a safety hazard. It was not secured to the wall. Almost falling off and cracked. There were a few additional minor inconveniences that encourages me not to recommend this hotel: At check-in I was asked if I would like housekeeping to come refresh my room throughout my stay. I said yes, but they never came; The complimentary breakfast wasn't very good. The waffles were bland and tasted like cardboard and the bacon (if it was real) was very thin; Once I got off the elevator, the plaque that distinguished where each numbered room was located was very small and closer to the ceiling than to eye level. I missed it the first couple of times getting off on my floor. I recommend staying at another hotel property nearby. This place was cheaper, but it definitely was not better.

According to its website, the Wilkes-Barre Inn & Suites is a "luxury," "premier five-star" hotel…read more This could not be further from the truth. When my husband and I arrived, we discovered it to be an absolutely rundown motel. The room smelled like smoke, the tub was cracked/dirty, the interior lock had been cut off the door, the exterior paint on the building was chipping/peeling, there was a pile of discarded items/trash outside the lobby, and there were sketchy individuals just hanging around outside and in the lobby. My gut immediately told me we were leaving and going somewhere else, so we noped out of there without waiting to see what other horrible things we might find. Please, for the love of God, do not make the same mistake I did.

Cockroaches within minutes Wife could not stay drove three hours home parking lot full of garbageread more

I've only been in this hotel for an hour and eight minutes and I'm already experiencing what feels…read morelike racial discrimination. The front desk staff saw a Black family enter the property, and shortly after we received a call reporting a supposed noise disturbance. This is very concerning, especially given how little time we've been here. I will continue to update my review as my stay continues.

Very nice guy working the front desk. The rooms are brand new and everything was in good order. The…read moreyogurt in the morning is absolutely delicious. The price is good. The pool and hot tub was nice.

Good: Clean rooms. Friendly housekeeping. Tv good size…read more Bad: Toilet is on steroids. When you flush, water splashes up. The worst: I've had to stay here for modifications on my house. So, been here for the long term. The front desk staff are the worst! Attitudes, not helpful. Its almost like they hate their job. I've been in in the hospitality industry for 27 years and the first line is the "greeters". These people are miserable! Stay for the rooms, but stay away from the front desk. They are a**h***s!

Ok where to start, this might be the worst hotel I have ever stayed in. And I've stayed in some…read morepretty crappy places. This place is just nasty, my room was absolutely disgusting. Stains everywhere, just dirty everywhere you went! The room was in disrepair, and it was just not a pleasant experience. I cannot stress this enough, do not ever book a room in this place, spend a few more bucks and be closer to the arena in much nicer properties.

Convenient, easy to get to as it's in the arena area, recently renovated…read more Pay for breakfast is a downside, but Cracker Barrel is like 200 years away and in the same parking area ie you don't need to go out on the road to get there . Very slow when we visited on December 24-26. Total of 7 checked in 24th and 10 the 25th. Nice chair in the room , I've had better but I've also had worse, plenty of soft towels , water got nice and hot but not enough pressure to satisfy the spouse. My bed was squeaky if I want to be picky. And the pillows were too soft even with all of them stacked. I also needed another blanket but again just being picky. Bathroom was good with two glaring exceptions , the vent was gross , and the caulk had black grunge in one corner. It could have used another shelf but the unit came with wall mounted body wash, shampoo and conditioner. Good enough for me. Hand soap and lotion at the sink. Parking was easy and entrance was excellent , weird to see the front desk so far back but just different not bad. We didn't do the breakfast or visit the pool / exercise area so really can't say anything about those. Hallways were clean and neat. Elevator was fast and clean. Very quiet during our stay. Internet was fast with no glitches. Price was higher than other places around but less than others. All in all a do over .

Having stayed at Hilton Garden Inns many, many times before (including this one a few times), I…read moreusually know what to expect--clean rooms, comfy beds, and a consistent experience. That's why I booked a four-night stay from Tuesday through Saturday, checking out on New Year's weekend. While some aspects of my stay met those expectations, others...well, let's just say it left me scratching my head. When I checked in Tuesday night, I asked for a room in a quiet part of the hotel since, you know, New Year's Eve could bring some party vibes, and I wasn't in the mood to hear revelers after a long day of travel. The front desk clerk was super accommodating and got me set up in a nice, peaceful room. Props to her for that! It was nice to see the remodeled rooms, too. Mine had a king bed, a flat-screen TV, mini fridge, large workstation, and a bathroom with a long but narrow shower and a spacious sink area. Plenty of storage, USB ports on both sides of the bed, and a very comfortable mattress--it checked all the boxes. Except...one wall near the bed had some suspicious stains that were visible when the light hit them just right, let's just say these made me wonder what someone was up to previously in that room. (Seriously, Hilton, maybe prioritize touching up that wall in room 427.) Now for the crazy part: My room was not serviced a single time during my four-night stay. Here's the timeline: Wednesday: Left my room around 9 AM, worked in the lobby for a while, then went out for the day. Came back that afternoon to find the room hadn't been cleaned. No biggie--I checked in late Tuesday, so I figured they'd get to it Thursday. I called the front desk for towels, and those were delivered quickly. Thursday: Same routine--left around 9 AM, came back late afternoon, and...still no service. By now, I also needed shower gel because the bottle in the shower was empty. I went down to the desk and let them know my room hadn't been serviced since I checked in. The response? "Rooms are serviced every other day, so it should have been done today. Maybe tomorrow." They brought up the shower gel later, but by this point, I was annoyed. Friday: Left at 9 AM again, returned around 4 PM, and guess what? Room STILL wasn't cleaned. By now, there was a mountain of towels on the bathroom floor. At that point, I just gave up. Ironically, every morning while working in the lobby, I'd see a man (who said he was the director of marketing but had no nametag or anything official-looking) walking around reminding guests to fill out surveys. Sir, maybe focus on why the rooms aren't being serviced before asking for glowing feedback? A few positives to balance things out: the room was spotless (except for that wall) when I checked in, the bed was very comfortable, and I appreciated the USB ports by the bed. But the lack of housekeeping during a four-night stay--especially when the front desk knew I'd already asked twice for towels--was unacceptable. Would I stay here again? Maybe. Hilton is my go-to brand, and this location has been fine in the past. But knowing there's a Hampton Inn right across the street gives me something to think about next time. Here's hoping they get their housekeeping situation sorted out.

Everything! Wait, the kid that checked me in was nice. I wish I would have read these reviews…read morebefore picking a place to stay. Booking had a decent rating. I assume it's another joint where people live here. Never again!!

This is a third rate operation. One person at reception, no…read morecheck inn after 10 pm. The room I had reserved (along w/credit card) was given away without a warning. I was able to access the room the following night, by checking in at 2 pm. The room was bare of any comfort. Very stark. Not even a night lamp by the bed... only overhead lighting! The floor was obviously dirty, and I noticed a human hair on the toilet seat. I checked the bed sheets for cleanliness, and fell asleep. No customer service available. The only time I was able to talk to someone was when I dialed the reservation option on the prompt. Shady operation! Do not patronize!