Beautiful Hotel. Wonderful team A great stay and event we had. Thank you Doubletree Pomona. read more

For a Hilton, the rooms & pool area were outdated and dirty. The floor to our room was crooked and you felt it the second you stepped foot into the room. The wall paper was peeling off the bathroom wall, the shower head looked like it had not been cleaned in a while, took a while for the water to warm up. The couch in the room had a stain, the table also had dried gum, the floor was DIRTY. Their pool is clearly neglected, my husband had to locate the net to clean it out. Their pool"hot tub" also dirty and does not work at all... there was caution tape around one of the doors leading to the pool that had broken pieces. Their lobby is very clean and modern. The front desk staff is wonderful but other than that, the rooms need a major upgrade hygiene and structure. read more

I had the opportunity to stay here on a Friday night recently and it was a great stay. Our room was comfy and well prepared for our arrival. The option of having a couch in the room was such a nice touch for hanging out in the evening. We slept well! They have really easy parking but there is an additional fee for parking overnight. The hotel has a buffet restaurant option for breakfast, which we opted to try. It's a little pricey for what is offered and on the Saturday morning we were there, several items were running low and needed to be restocked. It didn't appear to be tended to very well- few plates, no coffee creamer, and no coffee cups. This is in a convenient location when visiting the Pomona area but I'll probably avoid the breakfast next time. read more

DoubleTree by Hilton Pomona - Breakfast (buffet- $18/person) - Hotels Near Me - Pomona, California

Located off the 57 freeway. There's a Wendy's and gas station on either side of the hotel. The parking is a bit of a challenge especially if you want to park outside as well as 2 EV chargers. There is an underground parking for more parking. The lobby is nice and has a great view of San Gabriel mountains and the surrounding area. My room was pretty big with 2 comfy queen beds. There is an on-site restaurant where we had breakfast daily. They also serve lunch (which we didn't have) and dinner. There is also a pool which came in handy to cool off since it the weather was in the 90's. I would recommend this hotel because its proximity to pretty much everywhere... Ontario Airport is about a 20-25 minute drive with no traffic, Disneyland is about the same, Downtown LA is about a 35 minute drive with no traffic. And the view is really nice day and night. read more

This a solid 3.5 star hotel. It's a bit older and it has some charm with it being on a hill and having some big MCM vibes with the glass windows overlooking the city/freeway but besides that it was just a standard hotel. Parking was under ground, big lot and easy. Getting to the hotel is a little strange as you drive through the parking lot of a gas station and go behind a Wendy's then up a hill to the hotel. Small pool area. Big lobby and then a pretty packed/popular restaurant and medium sized event area from what I saw. We came for a wedding and stayed the night in the hotel. Rooms were updated and the bathroom was very nice with a high pressure nice shower. The wedding recipe was in their banquet hall on the far side of the property and a little hard to find but it was a gorgeous wedding they did a lot to decorate and the food was good that was catered by the restaurant. Our ac was just ok and I called to ask about a fan and they said they didn't have any which is the first time I've had a hotel tell me that. Overall the stay was fine to be on site for the wedding. And staff was friendly. read more

As Hilton Honors gold members, we always love picking Hilton spots! We were in town visiting friends with our little one and the location was PERFECT! Just 20 minutes from the airport, 10 minutes from our friend's place, and 10 minutes from the NHRA Motorsports Museum where our race car fanatic child wanted to see. The beds were comfy and the daily breakfast credit at VITA was super convenient when traveling with a kiddo. Breakfast was good too. The rooms were very large and the shower pressure was perfect. Only downside was when my 6 year old wanted to go swimming in the pool, there were no pool towels available and he had already gotten in. We thought the pool would be heated but even on 79° day, he felt it was far too cold and it really upset the pool experience for him. Luckily my husband brought down towels from our room later on. All in all, if we are ever visiting again we would stay here for sure, the location can't be beat and it's nice, comfy and quiet! read more

Great stay! The service was fantastic, it was easy to get to our room, the room was clean, and I got a great night's sleep. I just wish there were a few more larger parking spaces closer to the entrance. Other than that, everything was great and went smoothly. (: read more

DoubleTree by Hilton Pomona - 2nd Floor Hallway - Hotels Near Me - Pomona, California

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stayed here w outta town frenz bout a dozen times cuz of its location & convenience + free parking its modern & clean, has a more than decent restaurant/bar downstairs (VITA) its 1 of my choices thats located near my residence read more

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As a Hilton diamond member, I have been to a bunch of these places. The service here was top notch for sure. The facility was nicely remodeled as well as clean. Pretty much everything was very good as I have come to expect from a Doubletree. Very important for me was a great TV which I was easily able to plug my Apple TV into the HDMI port so I had all of my apps and shows. The only negative, and it was a shocker, was the super noisy floor above me. I don't know if the floors are very thin at this hotel, but I could hear the person walking around above me while my TV was on. When I was in the hallway, waiting for the elevator. I could hear the person walking in the hallway above me. It was completely insane. Very glad not much was going on in the room above me, or I would not have been able to sleep. Recommend staying on the third floor, the top. read more

DoubleTree by Hilton Pomona - Love the American flag flying proudly on the roof!! - Hotels Near Me - Pomona, California

Terrible!!!Toilet wasn't working, water pressure low taking showers, sink was clogged and not draining. This is not a good hotel to stay at. I've stayed at many hotels but for a Hilton it's not worth it. They gave my son free parking. Never again!!!! read more

No room service for any extra towels or toilet paper, no refills of tissues. My room that I booked, included an amenity bag daily. Which I had to ask for everyday. The restaurant was so expensive! $20.00 for a salad! Not to mention when I checked in I had to park at by the Wendy's which is the greatest or safest place to park. I requested a room that was close to the elevator and it wasn't accommodated. I asked for some cookies which is why I booked at the doubletree and they did not have any! Next day they didn't have any either! My room was at the end of the hallway! I asked upon check in and she assured me that it was close. Which it wasn't. The room was dirty and the bathroom was dirty as well. read more

I came to this location for a wedding ceremony and reception. The restrooms were not fully stocked with seat covers for the toilet and the paper towel dispenser wasn't working which was a bit frustrating for guests. On the plus side, they're were decently clean. My biggest concern is the serving staff at the reception. The bartender had an attitude with quite a few guests which is disappointing considering it was supposed to be a celebratory event! It's a wedding! They also were not the most coordinated when they served everyone beverages for the toasts from the bridal party. Not everyone at my table was given champagne or cider even after asking a few times until finally I was able to find another server. But she was annoyed because she had to fill three glasses... it was a bit bizarre. Maybe the staff needed to be briefed a bit better because it just felt messy. The food was adequate. We had Caesar salad, potato salad, wild rice, seasoned veggies, roast, and salmon. I and other guests became very gassy and bloated from the food. But on the plus side, the food didn't taste bad. Parking was pretty easy. We parked in the underground structure and did not have any difficulty finding available space. read more

DoubleTree by Hilton Pomona - Wedding reception meal - Hotels Near Me - Pomona, California

Stayed here the other night and it was a phenomenal experience. Booked direct using points and was able to check-in via my Hilton app and select my desired check-in time. Although I wasn't able to select my room this time around, I was provided a room high level, away from the elevator and freeway making for a quiet experience. The digital key worked flawlessly as I received a notification on my app that my digital key was ready. Upon arrival, the entire experience was contactless. Leveraged my digital key to use the lift to my floor and open my door. As a Gold member, I was upgraded which was a nice surprise. The room and property have been extensively upgraded from the bottom up with nothing left behind. The elevator was modern, the hallways had thick plush carpet. The room was bright with a large TV, mini fridge, mini microwave, and coffee maker. The bathroom was bright with quality toiletries, decent water pressure, and quality fluffy towels that were super clean. Wifi was complimentary and worked well. The TV had numerous premium channels although I only found out while scrolling through the channels that the channel guide is on the TV guide channel! The mattress was comfortable although a tad lumpy. It felt like a lower end bonnell spring mattress with a pillowtop. The sheets, blanket, and pillows were all good quality. The window HVAC unit was controlled via the wall controller and was on the noisier end... read more

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I was able to check in on the app earlier in the day, but didn't get the option to choose my room on the app as I usually do at a Doubletree. We checked in at 6 pm and still no digital key - it said still preparing room. I had to line up at the check in desk to get my room and keys. When I went up to the room, there were two big empty alcoholic punch boxes outside my room - likely left by the neighbor's room and I was not going to be next door to a group that is partying all night so I called the front desk and they were willing to move me to another room and floor away from there, which was nice. Had to go back down to the front desk to get the new keys - they had no cookies ready but said to come by in an hour and they would be ready. I moved to the new room, checked back an hour later and there were warm cookies! The computer office was not working but they were willing to print what I needed, which was nice. The hotel was overall very clean and modern and our room was super quiet!! Also their room thermostat is good - it's a wall unit , not one of those old fashioned noisy air conditioners like so many motels have by the window. Shower wasn't super powerful but it was very clean and they provided enough towels and it was hot. The hotel is located on a hill and we didn't have a problem parking. It was $10/night to park - fyi. Also had a nice dinner at the hotel restaurant Vita Italian so check that place out there when you stay here. read more

I hadn't stayed at this Hilton property previously. The young girl that checked me in was very pleasant and informative (I did compliment her to the manager that texted to see how my check in was). The room was quiet, nice and spacious. Great hotel since it was clean and centrally located to the doctor's appointments I had. I was traveling from out of state and felt very comfortable staying here. Will stay again. Thank you read more

Room overall was spacious (king with sofa bed), but there were bugs flying around during the two nights I was there, as well as ants in the bathroom, on the toilet and sink area. There was a cut out behind the bed, not sure if that's where the insects were coming from. I stayed on the first floor, so maybe that was my mistake. Curtains were kind of busted so it was difficult to open/close for natural light. Parking here is weird because of all the inclines, although there is covered parking/garage available, and charge $10/day, which is annoying as a guest that's already paying for the stay. Gym has two treadmills but one is out of order and the other's screen was gross/nasty. Fire alarm also went off twice at 2am. read more

DoubleTree by Hilton Pomona - Hole in wall - Hotels Near Me - Pomona, California

We were there for an evening event 6.5.2025 for a dinner. Entree were Horrid, salad was mediocre . Main entree was flavorless. Need to hire a new cook, cause your businesss is about to go file for Ch.11 one star for me , cause im conpasionate. read more

We had a weekend getaway to go to the L.A. County Fair. This DoubleTree was a short drive from the Fairplex so we gave them a shot. The hotel is located on top of a hill so it's a little tricky parking as lots of drivers kept on going down the wrong way. However, if you can't find parking outside they have a one-way covered parking garage just past the front. Check-in was easy peasy and we stayed in room 242 (king-sized bed) for two nights. First thing we always do whenever we stay anywhere is wipe down/disinfect everything we would touch (counters, remote, switches, sofa, table, etc.). They were all clean but the floor was a little grimy (my white socks turned black walking back/forth). The walls were thin so you can hear everyone in the halls, everyone in the rooms around you, and the traffic outside. Speaking of - the walls and doors were pretty worn down and scuffed up. We inspected the bed and saw there were a couple of stains in the sheets. We called the front and asked for some new ones. Someone came about ten minutes later and dropped them off like I was supposed to change the sheets myself. When I asked for help, they came back another five minutes later with another person to change the sheets. It was kind of weird since they originally didn't think there was anything wrong with the sheets until we pointed out the stains to them in Spanish (no need to be in disbelief and get defensive if someone points out something's dirty). I'm glad they changed them though because I originally didn't realize that the sheets had a tear in one of the corners. Since we've stayed at DoubleTree's before, it's become evident that their elevators are just the worst. You need to swipe your room card to access the second or third floors. The twist is that the reader only works if you swipe your card 4-5 times. I don't know which genius decided this elevator company was best to use for all their hotels, but they all suck. Literally every single time we got in an elevator with other guests, they always complained about how bad/wonky the elevator system is and how long they've been waiting. And the ice machine smelled like vomit so we got to thoroughly enjoy the stank whenever we waited as it's right next to the elevators. Parking can be tricky due to the hill and because they share the same lot/garage with their restaurant. There was a biker gathering one day with at least 20+ bikers taking over the parking area. We didn't want to risk losing our parking space so we stayed in and instead got to enjoy listening to them revving up for hours. The next day there was a graduation... very weird mix of people here. Overall it's not the best but not the absolute worst either. 2.5 is a fair rating but the complimentary cookies at check-in rounds it up to 3. read more

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I actually really enjoyed my stay here, the hotel was pretty booked but wasn't too expensive. The restaurant and bar was really nice! The whole place is pretty new which gives it a nice modern vibe but the hotel lobby kind of has a Palm Springs retro modern feel to it. The drinks at the bar are delicious and very well prepared by the bar tenders! The food was also really delicious, and they offered room service which was great! I loved the rooms, comfy beds, very clean and beautiful view. I liked the pool area too, some shade, some sunlight, hidden away even though it's next to the parking lot. Planning on staying here again! read more

DoubleTree by Hilton Pomona - Hotels Near Me - Pomona, California

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They let us check in early which was so great! We got complimentary cookies too. The employee who checked us in was wonderful and funny. I wish I remembered his name because he was the best. The room was clean, nice and spacious for my sister and I. We will be back! read more

Stayed at this location for a few days, and was treated extremely well! Christopher Graham helped Me, and was very informative on many of the restaurants around, and I even enjoyed the on property Italian Restaurant. I was also glad to find they have EV Chargers in there covered underground parking. I will stay here again when I come back for more business!!! Thank You Christopher, JayR read more

My room was very clean and fresh. The grounds were clean and well kept. The entrance is a bit strange and the parking is much better in the garage. The over all style and decor are very good. Clean and well layer out. I enjoyed the wide ope. Window views and the restaurant is good. Pricy but good. I didn't like that it closed by 10 with no other open bar. Breakfast is at a charge as well. Coffee was complementary and pretty good. I would definitely stay again. read more

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First time visiting this Hotel. Overall what negative can you say? Staff was nice, place was clean, restuarant attached to this Hotel is just so adorable. Room was a good size. Simply just a nice set up. I would most definitely stay here again. read more

DoubleTree by Hilton Pomona - Pics of the room . Couch , table - Hotels Near Me - Pomona, California

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Beautiful place. We were there for a retirement party. The hall that was used was nice and big. It was very cold though. The bathrooms were clean and the staff was friendly. read more

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This hotel is a great place to stay at. The reception area is very well designed. My hotel room has all of its necessities and met the standard needs. What I mostly loved about it was the restaurant, it has some of the best food I have had! The breakfast buffet was alright. But the pool was smaller than expected. Pretty good place to stay at! read more

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Three night stay over NYE and New Years Day; perfect experience! The hotel is up on a hill which I actually really enjoyed! It is super pretty up there and it feels super secluded and intimate. The parking is rough though because there are some pretty steep angles. The hotel is very modern and classy looking. The decor in the rooms is really spot on too! The room was very spacious. We had two queen beds and a sitting area. The beds are very comfy and the duvet was fluffy and warm. Even though it was a holiday weekend the noise was minimal! We heard doors closing but that was it! Very enjoyable stay! Best part...no parking fee!! read more

Worst experience of my life and iam a VIP and they treated me like a normal member and had horrible attitude

I absolutely Love this hotel. I stayed here twice and the Rooms are really clean and Nice... Beds are very Comfortable, This Hotel is well kept, One of the reasons I keep staying here, is because of how well kept and clean the Rooms are, The Staff is very Nice and attentive, When you call for front desk and ask for something they bring it right away and you don't have to wait forever, Not to mention the fresh Cookies they give you at check-in they are absolutely delicious, They also have a Italian Restaurant with a Rooftop Bar which is pretty cool... I will be coming back to Stay at this Hotel many more times, As I really enjoy this Hotel. read more

Nice hotel room large Clean Make sure you call ahead of time for extra items takes them a while to get them to you but they will Had to learn out all trash separately they do recycling here go green love it read more

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Just by looking at it on the exterior I was not impressed and expecting it to be a run down dump. To my surprise when I entered the lobby and decor was pretty modern. Front desk check in was extremely easy and friendly staff. We got 2 water bottles and cookies. You have to eat the cookie right away when it's hot and fresh... the next day it dried out. The room we got had a queen and a sofa couch, really roomy. Came with a mini fridge. The bathroom was nice with a walk in shower, double vanity, all amenities included. The bed was very comfortable, it wasn't hot or squishy... bed frame made noises. The bad- the doors were paper thin or something, you can hear every foot step and everyone talking in the hallway. The ceiling was also thin, or unless we had some rhinos above us... it was very loud. I felt like they were sprinting across the room every time they walked around. Otherwise I couldn't hear the left or right neighbor. Just top and outside. The pool was an afterthought. Location is kinda dead. It's not an area you'll book to experience a night in town. More of business. Located near a Wendy's, 7-11 and freeway. If I needed to stay in the area, I'll likely return. I also wish they allow dogs. read more

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03/06/2021 Headed to LA to do a drive by family baby shower and decided to stay a night here after spending time with family and having a nice dinner. This place was located less than 10 minutes from my Aunty's house. It's clean and modern. Got some free cookies at check in. Swimming pool is by reservation. Don't ask me how much is it cause I have an awesome cousin who paid for our night stay through their timeshare points. But I know parking was $7 a night. Wendy's is literally across the hotel if your hungry. Slept comfortably. So far so good! If your around Diamond Bar area and need a place to stay. I would recommend this place! Hope your stay will be as pleasant as ours! read more

DoubleTree by Hilton Pomona - Got a king size bed - Hotels Near Me - Pomona, California

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Nice hotel and very clean. Room was spacious and they have a nice hotel restaurant that does breakfast, lunch, happy hour, and dinner. Lots of options on the menu. Lots of parking at the hotel and safe area. read more

My kids and I we're definitely let down with our stay at this hotel (really motel). I read the reviews and was skeptical before I booked but because the hotel was so close to Cal Poly, which was convenient for our college tour, I booked anyway to give it a shot. Sorry I did. Front desk staff seemed bothered when I went to check in... I joked that they seemed really busy with Instagram or TikTok! One lady laughed the other scoffed. The hotel felt more like a Motel 6 but frankly I've stayed in some Motel 6 locations that put this one to shame. The 1 star is for the 3 warm cookies we received during our checkin. But I've deducted 4 stars for the bad service... lack of amenities... no complimentary breakfast... no toiletries (we had to ask for toilet paper 3 times).. & all the elevators lockdown at 10pm as if to confine you to your room while keeping the surrounding Rif Raff out of the hotel. There seems to be some folks who live at the hotel as well (no issues there because times are rough these days) but it made for some interesting smells and aromas as you walk the hallways to your room. Lastly, my son found a big bag of half eaten hot Cheetos under the sleeper couch & a pillow stuff down in the crevice (house keepers cutting corners). This made for ants crawling throughout the space. Definitely disappointed with our stay. Luckily we only stayed one night and we are off to more Luxurious and accommodating and customer focused. Check In: Aug 2 2021 Check out: Aug 3 2021 read more

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Very nice upscale looking decor. I attended an event hear so the review is not for the rooms. It was a large hall for at least maybe 200 people. Room for a dance floor a banquet table, dessert table, and a small bartender. The staff was friendly when asked questions at the front desk. If the food was provided by the Doubletree then it was terrible dinner. Dry over cooked chicken. Dry over cooked salmon. Not their fault if they weren't the caterer but if they were...definitely taste a food sample first. Just terrible and inedible. The chairs and decor was very nice but not sure how much decor they may provide. The parking lot is confusing but you can park anywhere for the event even though it says on the signs that you need a room to park there. read more

DoubleTree by Hilton Pomona - This decor wasn't provided by the hotel but lots of space! - Hotels Near Me - Pomona, California

Well I found myself coming to this establishment via Lifeline screening. If you have a family history of heart attack or strokes which of my family does. They do a test to check your different areas to make sure you're not in distress and need a stent or anything more serious it's purely preventative measures. You get a list of services for $139 I believe. So I was leaving one of the meeting rooms where it was being held and decided hey it's lunch time!!!! Why not treat myself to lunch and a LOOK SEE MISSION. OH BOY!!! Was I impressed. They have good size meeting rooms for parties receptions. And oh my goodness the bar is enormous plenty of room beautiful ambiance. The servers were very attentive.. I only had iced tea but oh it was so good everything my lasagna was as if I was eating it for the first time in Italy. I'm not joking people!! Woo HOO best food this side of the Pecos I'll tell you what! Russell on down and treat yourself to a wonderful experience. Bon appetit read more

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It was distressing to step barefoot on a large brown cockroach in the bathroom on the morning of checkout. According to WebMD, "studies show that cockroaches are responsible for the spread of 33 types of bacteria, six varieties of parasitic worms, and seven types of pathogens. Cockroaches can spread germs and diseases including: diarrhea, cholera, typhoid fever, leprosy, dysentery, plague, poliomyelitis, salmonella, (and) E. coli." The reaction when I reported this to the front desk and showed them a picture was less than reassuring. The canned answer by an apparently bored front desk agent was disappointing at this otherwise nice property. I hope the management takes quick and effective measures to address the problem. The general manager emailed me with an offer for a few Hilton Honors points. read more

Just checked out about 2 hours ago. Very comfortable beds and very clean and spacious room. Checking in with you guys man who was very nice and helpful. Checking with a Silvia who never even said "good morning " , thank you, how was your stay, would you need breakfast "? Nothing no smile either. I asked if she had cookies and she answered "yes" and handed them to me and nothing else was said to us! I will keep staying at Hiltons but people like this don't need to be working with public. First time this happened. Didn't offer receipt or tell me when deposit would be returned. read more

The Doubletree in Pomona was previously the Shiloh Inn and was recently renovated to the Doubletree a few years ago. The updates are nice, but I have to say that the rooms appear to be beaten up already. The rooms are decent size and come appointed with the usual accoutrements that one would expect in a modern hotel room. The rooms could also be a bit cleaner, especially the bathroom, which had some mold in the shower. The staff were very friendly, especially the Manager, Chris. He was very accommodating and reminded me to use my food & beverage credit, which is part of my Hilton Honors Gold status. He even waived the parking fee. Overall, I would stay at this hotel again. Yes, it could be cleaner, but the hotel staff are great. Also, there are several freeways nearby (57, 10, 60, 71, and the 91) and it's a short drive to many of the attractions Southern California has to offer. read more

It's a great hotel with great staff. Everyone was friendly and helpful. The rooms were also nice and tidy.

Very friendly and welcoming staff room was clean and the bed was super comfortable. 10/10 HIGHLY RECOMMEND!!