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DoubleTree by Hilton Hotel Los Angeles - Commerce

3.3 (272 reviews)
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Updated over 3 months ago

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Conference area
Suzy H.

I stay here frequently for work. Great customer service across the board, from the front desk to the amazing weekend bartender. It's dated, but the beds are comfy and the amenities are fine. I like that I can walk across the parking lot in the evening to check out the outlet stores.

Ter L.

Review regarding Room 303- king bed, 2 room suite. This is honestly one of the most disappointing visits/stays at DoubleTree as a whole!! And that says about lot because DT is typically my go-to whenever we travel. Our family of 3 [2 adults, 1 toddler] stayed here for 4 days and opted for a 2 room suite, allowing for more space to roam for our antsy kid. The room itself was good in size, non-smoking, and I liked how the shampoo/conditioner is provided via large bottles mounted in the bathtub/shower- none of those dinky little bottles that do absolutely nothing for you. So why the 2 stars?? The room was filthy and when I say "room", I'm talking about the entire carpeting. My toddler would take a few steps and her foot would easily become gray... let her walk around long enough and it would turn black. I eventually purchased her some slippers from the neighboring outlet and carried her around the room for quick trips to the restroom. Ontop of that, one of the two elevators were out of order. Which was the same case when we had visited months and months before. Upkeeping and maintenance here at the hotel doesn't seem to be a priority. Can't say I'm too much of a fan. Shout out to the hotel for providing/delivering daily snacks to the room as a "happy anniversary" treat, too bad a good amount of the snacks were expired and ended up in the trash....

George L.

Doubletree Commerce is mid af. Near the fairly dated citadel mall, at least the room was clean, free parking, and you get a free cookie on check-in. But the suite was missing key amenities like fridges and microwaves which is surprising given the size of the rooms and I did have to mark it down for that. I'm used to using points for Hiltons a lot and it came in handy booking for a sold out event in LA. The location was only 17 min from Ktown (no traffic), 20 min from banc of California (also assuming no traffic), and it was cheaper than the downtown option (with free parking). I do have to say this place looks freaking old and the elevators are slow as hell. Breakfast spot was nothing special, and this is definitely a one of Hilton's less worthy locations tbh. Overall, average.

Christa M.

Enjoyed my stay here at this location. The room was big and clean and the check in process was easy. Breakfast was great and the server was really attentive and friendly. The snacks they have for sale were great as well and there is a variety to choose from. The front desk girl could've been a little bit friendlier and not just pick and choose who she calls out for not wearing a mask. I saw plenty of people not wearing a mask in the lobby but she decided to single out my friend. Other then that, we enjoyed our stay and oh yes there is plenty of parking!

Brooke L.

Bed bugs!? I'm a Hilton member and i came in and checked the room. Not the best Hilton but it seemed clean enough. Was exhausted so I took a shower went down to my car to pick up water. Came back was about to get into bed and noticed two black specs on a pillow that weren't there earlier. Took a picture of it just so I could see closer and sure enough it had to be two little bugs. So I freak out. I'm exhausted I did not want to drive so I check online and it says to check the mattress. I'll check the mattress and find more. I called the front desk and the girl doesn't even seem surprised! She's like oh you took pictures of it send it to me by email and I said no I need to get out of this room. Now! This is not OK! So I go downstairs Immediately and leave. I'm super exhausted and now I don't know if I should be worried about my belongings. I put them up on the desk so I'm hoping everything will be OK but I'm exhausted! So obviously this must be an issue?! She seemed like this was a normal I found a hair on my shed or something?! Asked me for wanting to go to a different room! No I don't want to go to another room! You wanted me to send your manager of the pictures of the bugs now you have them.

Staff knows nothing about customer service. Found linens old and bed was left with blood on the underside of the pillow. Accused me of lying. Rude . No diversity in the whole place. One nationality working every thing . It would actually have been just as inexpensive to go to another country that is close. I am so sure the service would have been better. Blood on the pillow case sheets. Come on no one vacuumed the floor at all. So disappointing. I should have just driven home each night of the reunion. I don't sleep on bloody linens at home. Staff literally said it was my blood. REALLY? Never again. This place is not Double Tree quality. Cookies were even bad. Marriott for me.

Hotel exterior
Francz K.

This is the first doubletree hotel that has charged me $150 deposit at check in! Also it has No laundry room and No microwave in the rooms as well! Rooms are tiny compared to other double trees have been to! Also No complimentary cookies offered at check in! Finally, I felt like I was being rushed out of the room because somebody was knocking my room door at 9am and then running and hiding when I open the door! Only positives here are it's located next to citadel shopping complex and so is close to lots of restaurants and retail stores. Also front desk customer service is good!

Only one side of glass opens for spreading tube warmth.
Tutti S.

Not happy. My family checked in and was told they could help themselves to treats on their room, no charge. I checked in and asked if thunder dance applied to me and I was told I booked the room as a Hilton honors guest and they booked directly. My Hilton app shows I booked directly. Seems like the snacks or any extra benefits should be extended to a Hilton Honors member vs. someone who books directly. As I stated, I'm a Hilton Honors member AND I booked directly. I will seek out other hotels which appreciate and value my loyalty in my future travel adventures. One elevator was broken for the entire duration of our stay, the wait for the working one was ridiculously long. Room was dirty and old. Not well kept up at all. Various room service food was on the hallway floor when we left in the morning was still there when we returned in the evening. Ew Not many tv channels, compared to most other hotels. Not upscale in the least. Old and dirty. Rust on bathroom door fixtures. Duck Tape on hallway carpet floor runner on 1st floor. High price for no reason. Tacky hotel. Hilton has gone downhill on everything except the price

Odine O.

Right off the 5 freeway near the Citadel outlet mall, this hit has ample parking. The hotel lobby is nice and clean and hosts are courteous. Went to this hotel for a Wound Care conference, but no overnight stay so this is based in the conference rooms and servers. All the servers had a smile and were very efficient. The conference room was well ventilated, stable temperature and spacious. The lunch served had a variety of foods....salads, pasta, chicken and delicious desserts. Hot coffee, tea, soda and bottled water were offered as well. Thw restrooms were near and very clean. Overall, I was very comfortable spending the day here for a conference

Sheets stained

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So much for a good night sleep, Be aware they rent out the multipurpose room for parties which are allowed to play music past midnight loud.

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Review Highlights - DoubleTree by Hilton Hotel Los Angeles - Commerce

Went dancing at Stevens Steak House and shopping the next day at Citadel which is adjacent to this location.

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Royala Motel - Room 10

Royala Motel

(19 reviews)

$

Absolutely terrible. Last time I came, the guy said his family was on vacation so he couldn't let…read moreme stay, as I was walking away he was like wait hold on. I got the lady on the phone. He went to go talk to some lady for a bit and then came back five minutes later and told me to FaceTime her so that I could talk to her. Wtf. When she told me I could stay the guy that was actually there told me I had to give him my credit card and leave my credit card with them for three hours. I told him why did I have to do that? I've never had to do that before anywhere, including here, he said I just have to get the information for my boss. I told him is it cool if I hold onto your credit card for three hours, which he responded with no I can't let you have my credit card. So then I said so why should I let you have my credit card? You don't even really Work here apparently and you're trying to hold onto my credit card in three hours. You can waste on my money. He said no I won't do that. I promise. About three hours later he came back to my room gave me back my credit card and kicked me out of the room and told me to go to a different room after I had already put all my stuff down and took a nap and a shower. That was just one of many. I came today called at 9 AM in the morning. Asked when I can check in. They told me come at 11. I know they often take time to clean so I come at 11:40 when I get there the guy tells me sorry that room is not gonna be available or any rooms are not gonna be available till 3 o'clock in the afternoon I was like what I've literally talk to you guys a few hours ago one of you told me to show up today at 11 I gave you till 1140 so you guys can have your shit clean and now you're telling me I gotta come back at three. The guy says hold on comes out of the room goes on to talk to his, I'm assuming mom and dad Ask them something comes back and says oh yeah the room will be done in 10 minutes but we're gonna charge you extra because you came on time and I was like what??!!??!! he told me it was gonna be 140 to 160 depending when his parents finish because I came on time and everybody usually comes after three. I said bullshit bro I've been coming here for three years and I've never been charged more than 120. I've been charged 120 in the morning 120 in the afternoon 120 at night no matter what and now these guys trying to get extra money off me probably lying behind his mom and dad's back so he can get an extra 40 here and there. This place is bullshit, these crazy ass people are greedy and are constantly changing their rules and their prices for no reason, Do not come here you guys there's literally a hotel right on the side of it go to that one. Please go to that one save your money and save your bullshit. Why do you want to get a hotel room when you're trying to relax and have somewhere to stay and then have these fucking clowns give you bullshit for hours. Don't even deal with it. Just don't go here at all. One of the funniest part was when I checked it today to get directions to get there faster the price sign at the bottom that shows this is how expensive it is was one dollar sign on the map app or yelp and then after I had dealt with this entire ordeal today. I took it out to try to write a review And the app updated it to two dollar signs instead of one. Total con artist. Trust me. I promise you this place is the worst.

They'll tell you one thing about checkout in the night then kick you out in the morning…read more (I was told check out would be in the evening the following day because we checked in at 10pm then at 10am got kicked out) spend your money elsewhere

DoubleTree by Hilton Hotel Los Angeles - Commerce - hotels - Updated May 2026

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