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Best Western Plus Commerce Hotel

2.9 (36 reviews)
Open Open 24 hours

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Breakfast
Yvonne C.

My family and myself stayed for 3 nights here. We were very satisfied with our stay. The whole facility including the rooms were very clean and smelled nice. Room had a keurig coffee machine, microwave and a fridge. Beds were decent and we slept very well. We stayed on the 3rd floor and did not hear any outside noise and no noise from above us. There was plenty of parking available. The free breakfast was above expectations. The food was hot and fresh with a lot of variety. They kept the food and eating area very clean. The only issue we had was that the bathroom fan did not work and the blackout curtains did not shut so we had to use a chip clip to block out some light. There is a Dennys restaurant right next door. Freeway access is very close and the area was pretty quiet. I would suggest not venturing off very far in evening.

Beds
Hoa N.

Good breakfast options and available for a longer period of time than most hotels that offers breakfast. Front desk staff were friendly and prompt. Pool was small and not heated. The wall is too high and the sun gets blocked by the hotel building so can't get much sun in the late afternoon. Housekeeping was not respectful of our privacy request and came in our room anyway and started changing our beds but then suddenly realized they were not suppose to be in the room and just left everything instead of finishing up the job. We would be happier if they had finish the job instead of leaving the room a mess. It's easier to forgive when things are in order than when we came back to our room to find a mess in the room and the bathroom after they had fixed the towel bar. There was dust all over on the floor and the bathroom counter. The location is not ideal either because it was not in the center of LA so it took longer to get to places like the beach and airport.

Hair dryer provided from the hotel that gave me a burn, showing signs of melted plastic.
Joanne H.

Convenient. Right off i5. Clean However, I got burnt from the metal tip part of the plug of the hair dryer and got a blister within an hour. Plug showed signs of melting plastic around the metal tips. Told the manager about it and they never filed an incident report or even asked how I was doing. They said they would send a new hair dryer up but the one they sent also had melted plastic around the plug. On checkout, I brought up again that I got burned to the morning manager and once again they did not ask how I was doing only mentioning that they'll check their hair dryers. Matched with a hard bed and clanking A/C that woke me up multiple times, this was just a generally disappointing visit. I knew I was in for trouble when I got in and their promo monitor by their elevator was displaying upside down and there was a repair ticket form on my nightstand when I got in my room. The management just doesn't seem to care here.

Victoria M.

This was suppose to be a wonderful birthday trip for my mother and it ended up being a complete disaster. This was her first time in California and i can't imagine a more HORRIBLE EXPERIENCE than this. We were assigned room 203. I met my mother in the lobby with flowers. LAX is a fucking zoo so I was hoping to cheer her up. She was second in line as a line of 7 people waiting to be served formed in the lobby. We finally get the room keys. We head upstairs and the room smells AWFUL AND DAMP LIKE MILDEW. We open the window to try and get some air. I head to the restroom and there is mold on the ceiling!!! My mom starts freaking out. I say we should just get some sleep. We put on our pajamas and around 1 am I feel so itchy I can't stand it. I turn on the lights and there they are!!!! My worst fear. I have never in my life had bed bugs I start taking pictures and google what does a bed bug look like. I go to the bathroom and get toilet paper to squash them and flush. I AM MORTIFIED. I run down to the lobby and show the person at the front desk my back and legs. I cannot believe this was happening to me. I am so itchy I buy Benadryl in the lobby to help with the itch. I want a full and complete refund from Best Western. The quality and care they showed me was without a doubt HORRENDOUS. I just think this is completely unacceptable that i was trying to show my mother a wonderful time for her birthday trip and first time in Cali and instead I get bit 15 times by bed bugs. Just fucking ridiculous. DO NOT STAY HERE!!!!!!!!!!!

Hair
Patty R.

The first time we stayed here it was a really good experience. Staff was nice and rooms were clean BUT this last time we stayed here it was a complete disaster. We got in late at around 2am and put our luggages in the room and left to get some food because we were starving. When we walked in, the room smelt damp and humid but I didn't think anything of it (usually rooms are cold with the ac blasting to give it a crisp and clean feel and that was not the case here). We got back to the room at around 4am and started getting ready for bed. When I pulled the covers back and put my hands on the bed to lay down I felt crumbs so I instantly got up and turned on the light on my phone. There were crumbs everywhere! So I decided to pull back the covers some more to make sure there wasn't any other debris and come to find out there was hair everywhere! I instantly told my bf to pack our things and that we were leaving. We went downstairs and asked Eduardo (the shift manager) for a refund which he gave us. We went and called everywhere for a room but had no luck since it was Memorial Day weekend and everything was booked up! We had no choice but to return to get accommodated at least for the rest of the night or sleep in the car. When I went in to ask for a different room he said there were none available and that there was nothing he could do bc there was no room service ladies there. I asked if he could accommodate us just for a couple of hours and that we would be out before 12pm. He said he could but he would have to charge us at a discounted rate. I was in complete shock I was being told I was going to have to pay even a penny for sleeping in a dirty room! After going back and form with him we came to an agreement of putting down a deposit to ensure we didn't mess up the room and that we wouldn't be charged. Mind you at this point it was already 5am. I woke up at 8am and left, the actual manager of the establishment came to speak with me and apologized for the inconvenience, told me he was going to make an incident report and that we would not be charged anything. This situation was extremely frustrating for me especially because it was my birthday! We will be staying at a different hotel for the rest of the stay and will never stay here ever again. Staying here , I've learned, is a hit or miss. Please have a plan B so you don't end up in my situation. I wish I would have taken better pictures but I was so pissed and in a rush to get out of there!

Multiple setting shower head
Francz K.

Check in time is 3pm and checkout time is 12 noon. The bed was comfy, the room was smart with contemporary decor, lots of usb charging ports and good wifi connection. A coffee maker, microwave and mini fridge are standard in every room. Taking a shower was a pleasant experience because the shower head can be adjusted for high pressure or medium pressure water streams. What I dint like was that they charge a $100 room deposit that takes long to be refunded back. Also my room had a lingering tobacco odor

Graffiti on the elevator

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7 months ago

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11 months ago

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2 years ago

Don't stay in this hotel unless you mind getting your car broken into and damaged... Hotel won't do anything let alone apologize.

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3 years ago

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7 years ago

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5 years ago

This hotel has a few roaches and then the shower head is broken the rooms are nice and all in all it's an ok hotel to stay in a few days

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Review Highlights - Best Western Plus Commerce Hotel

It's so close to the freeway, but with these great windows, you would never know it.

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Absolutely terrible. Last time I came, the guy said his family was on vacation so he couldn't let…read moreme stay, as I was walking away he was like wait hold on. I got the lady on the phone. He went to go talk to some lady for a bit and then came back five minutes later and told me to FaceTime her so that I could talk to her. Wtf. When she told me I could stay the guy that was actually there told me I had to give him my credit card and leave my credit card with them for three hours. I told him why did I have to do that? I've never had to do that before anywhere, including here, he said I just have to get the information for my boss. I told him is it cool if I hold onto your credit card for three hours, which he responded with no I can't let you have my credit card. So then I said so why should I let you have my credit card? You don't even really Work here apparently and you're trying to hold onto my credit card in three hours. You can waste on my money. He said no I won't do that. I promise. About three hours later he came back to my room gave me back my credit card and kicked me out of the room and told me to go to a different room after I had already put all my stuff down and took a nap and a shower. That was just one of many. I came today called at 9 AM in the morning. Asked when I can check in. They told me come at 11. I know they often take time to clean so I come at 11:40 when I get there the guy tells me sorry that room is not gonna be available or any rooms are not gonna be available till 3 o'clock in the afternoon I was like what I've literally talk to you guys a few hours ago one of you told me to show up today at 11 I gave you till 1140 so you guys can have your shit clean and now you're telling me I gotta come back at three. The guy says hold on comes out of the room goes on to talk to his, I'm assuming mom and dad Ask them something comes back and says oh yeah the room will be done in 10 minutes but we're gonna charge you extra because you came on time and I was like what??!!??!! he told me it was gonna be 140 to 160 depending when his parents finish because I came on time and everybody usually comes after three. I said bullshit bro I've been coming here for three years and I've never been charged more than 120. I've been charged 120 in the morning 120 in the afternoon 120 at night no matter what and now these guys trying to get extra money off me probably lying behind his mom and dad's back so he can get an extra 40 here and there. This place is bullshit, these crazy ass people are greedy and are constantly changing their rules and their prices for no reason, Do not come here you guys there's literally a hotel right on the side of it go to that one. Please go to that one save your money and save your bullshit. Why do you want to get a hotel room when you're trying to relax and have somewhere to stay and then have these fucking clowns give you bullshit for hours. Don't even deal with it. Just don't go here at all. One of the funniest part was when I checked it today to get directions to get there faster the price sign at the bottom that shows this is how expensive it is was one dollar sign on the map app or yelp and then after I had dealt with this entire ordeal today. I took it out to try to write a review And the app updated it to two dollar signs instead of one. Total con artist. Trust me. I promise you this place is the worst.

They'll tell you one thing about checkout in the night then kick you out in the morning…read more (I was told check out would be in the evening the following day because we checked in at 10pm then at 10am got kicked out) spend your money elsewhere

Best Western Plus Commerce Hotel - hotels - Updated May 2026

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