We got to the hotel, around mid-morning time. I checked in with Fahmida at the front desk to see if I could check in early and she said that there were no rooms ready, and that they don't usually check in people this early. Seeing that I was a Diamond member, she said that she would see what she could do and would contact me when my room was ready. Fahmida was helpful in taking our bags to the back office so that we could run off and get some lunch and run other errands. A few hours later, I was notified that the room was ready. When we got back to the hotel, Fahmida was very helpful and checked us in. She said that she took the liberty of having our bags placed in our room. How's that for awesome service? I didn't expect that. With a few complimentary, and world famous, Doubletree warm chocolate chip cookies in hand, we were finally able to kick off our shoes and relax in the room after a long travel day. The room was clean and decently sized. We got a king deluxe room. 2 complimentary bottles of water awaited us in the room. I have no complaints about the room, the bed was super comfy, and the bathroom was clean and well-stocked. This is a great hotel to stay at if you are ever in the area. read more

Front desk lady laughed at me when I asked if there was a possibility of an early check in. I hadn't had more than two hours sleep and to my own fault should have taken a later flight rather than a morning one. Any time I've stayed at a Hilton property I haven't needed to check in early but I always received notification that my room was ready earlier than anticipated. I guess this Tim e I was hoping it to also be true, but no. I'm not a diamond member, I'm only a silver member who uses Hilton to visit my son who's in the navy. This one experience has me rethinking Hilton altogether. It was the laugh at me that was so condescending. read more

Spent the weekend here for the Mens conference at our church. The whole stay was GREAT. Everything from getting a HOT FRESH CChocolate chip cookies whenever we wanted one. The plus of staying at a Double Tree. The room was clean, an all the amenities were available. The housekeeping staff were really nice and cleaned our room thoroughly. The front desk staff were very nice and helpful. We were able to check out the breakfast buffet which was very good. You also have the option of ordering food instead of eating the buffet. We took a walk a block away and found a Starbucks, a Circle K and a bakery that sold fresh deserts and Boba. There's a Jersey Mike's across the street also, so we were covered if we didn't want to eat at the Cafe. Overall it was a wonderful stay, we will definitely be booking here again. read more

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I like this hotel. It was clean and front desk staffs were nice. Quiet and not noisy like other hotels except one thing it was too dark inside the room even all lights are on. Other than that this place is a good to stay if you're around the area for whatever reason is. read more

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I was in a bad car accident, and I was trying to sort out rooms. They said when I checked in, that I could extend my stay if needed, but when the time came to do that, they said "Sorry, we already booked your room and you have to leave!" I called the front desk to ask how long the people staying in the accessible room would be there, because I have to use a walker for two fractures in my knee. I said "will they be there one night or a week, because I can possibly stay at my sister's for a night while waiting for a vacant room?" Then this guy starts yelling " WHY are you asking me all these questions?? I don't like all these questions! It's very suspicious! We're a business, we're not here to help people!" If you're a senior OR a woman, this is NOT the place for you! I was crying in the lobby, and they could care less!!! And, the refrigerator in the room didn't work, so all my yogurt went bad, the only thing I could keep down in this pain! * I DO have to give a shout out to GRACE the bartender....now THAT is the sweet, COMPASSIONATE type of employee you need MORE of!!!!!!!! read more

DoubleTree by Hilton Chatsworth - Need to heal from this horrific accident in a decent hotel, but Hampton, made that IMPOSSIBLE, and totally hindered my recovery. - Hotels Near Me - Chatsworth, California

So I booked at double tree Hilton last Friday August 15th. I booked one night for 46k points. I used 50k points and I booked the next night for 173.00 dollars. That Friday night there was spiders and the toilet wasn't flushing. I got there after 8 pm and I stayed the night since I was tired and didn't want to back and forth. I cancelled the next day and asked to cancel for Saturday and requested a refund. Instead my free night for 46k points was taken and I was still charged 88.00 dollars. I'm a gold member Derek I'm extremely loyal to you guys and I'm booking again tonight . Do the right thing and refund me my money and points please Here's proof of how wrong they did me read more

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I stayed here to be closer to my friend in Van Nuys. I drove out from Phoenix to help out with some funeral arrangements. I booked it for two nights without realizing that the ceremony would be in LA and far for me to drive. I called the front desk right before 4pm check in to see if I can cancel one night. I explained the situation and they were very helpful and accommodating. I enjoyed my stay and will definitely book again if I'm staying in the area. Thank you Hilton! read more

Jose at the front desk was so helpful and kind and thorough. I hide this place 5 stars for his service and I also like the aesthetics of the snack baskets at the front desk. read more

I chose this hotel because of the DoubleTree name, expecting a clean, comfortable stay and decent service. Unfortunately, I was very disappointed. When I got into bed, I discovered a liner pad under the blanket--something you should never find in a hotel room, especially one under the Hilton brand. It was not only unsettling but also raised serious questions about cleanliness and hygiene standards. I reported this immediately to the front desk, expecting a room change or at least some kind of apology or accommodation. Instead, the front desk manager refused to change the room, refused any kind of compensation such as breakfast, and assured me that a manager would follow up. No one ever called. For a brand that claims to care about guest experience, this was a total letdown. Poor service, lack of accountability, and questionable cleanliness. I will not be staying here again and can't recommend it to anyone expecting basic hospitality standards. Due to the unsanitary condition of the room and the hotel's refusal to address the issue, I will be filing a formal complaint with the State of California's Department of Public Health and lodging a customer service complaint with Hilton corporate. This stay was a serious disappointment, and I will not be returning. I strongly advise others to think twice before booking here. read more

DoubleTree by Hilton Chatsworth - Hotels Near Me - Chatsworth, California

Had a 3 night stay here while visiting and it was a good stay. Room and bathroom was clean, bed was comfortable and the free chocolate chip was great! The only thing I wished we had in the room was a microwave but other than that, it was convenient, easy to find and get to, free parking and a comfortable stay. read more

First off, DAUD WAS SO AWESOME! He made check-in incredibly smooth and was very knowledgeable about the hotel and provided me with all the information I needed upon arrival. The pool is really clean compared to other places I've vacationed. The room was also very nice and has netflix! read more

DoubleTree by Hilton Chatsworth - Pool - Hotels Near Me - Chatsworth, California

Room was good. Shower pressure really good. Cleaning was fine though they didn't leave us bath towels. Front desk host ladies were less than friendly, treated us like an inconvenience. Overall ok, wouldn't be my first pick. read more

We reserved a room for 12/17/25 one night. It was offered at a discounted rate. Our room was clean, nice. Beds were comfortable. It was near a busy street that had sirens going by several times that night and cars outside our window early morning. That was not the problem. I went to take a shower in the morning.The water was on for 3 minutes and was not getting warm. The shower pan filled up with water close to overflowing onto the bathroom floor. It took 30 minutes for it to drain. Needless to say,I did not get a shower. When we were leaving we complained to the front desk and asked for a discount of some sort. She said "Well you got a discounted rate". We asked to speak to the manager and was told he would not be in for another 1 1/2 hrs. She would not submit the bill until talking with the manager. 2 hrs later we got the unrevised bill and no call from the manager. I called the next afternoon and asked to speak to the manager. The man who answered said he was. I told him the situation and he took my phone number and said he would call back. He never did. Several days later Double Tree sent me a typical how was your stay email. I filled it out explaining the situation. At the end for the review it asked if I would like to be contacted. I said yes. 3 weeks have gone by and of course no contact. Double Tree by Hilton Chatsworth managerial staff are not responsible and don't care. Am I to believe because I was given a discounted rate when booking ,I was not entitled to a shower? I should not be able to get clean? A shower that does not get hot and drains that don't drain are a public health issue. Obviously ,we will not ever be returning and we have serious doubts of going to any Double Tree hotel. read more

The only reason I give 1 star is because the waiter in the breakfast lounge earned his star he was superb at every extent. We stayed for 2 nights and although very highly priced for a mid west valley no attractions location we needed the room. 1st night room 419 NO HOT WATER and toilet broken on base sewage on floor. 2nd night moved to 401 NOHOT WATER again! 3rd nnight room 265 after dinner found small roaches all behind counter hunting our food. No discount no rebate no nothing for 2 nights no hot water. I highly do not recrecommend this place it needs work! read more

We have stayed here four times. Twice in 2020 during the covid shutdowns, and twice this year 2026. We've always been happy with the place. We got a suite each time. Our favorite layout is the king bed suite. But if you want a wild amount of floor space you can do the 2-queens suite. Elevator is fast. Parking lot is large; it extends back and to the south for extra guests. Staff have always been very nice. Nowadays they give us a hot cookie when we check in (they even have a vegan version of the cookie, lol). If you pay a smidge more you get the continental breakfast. I like the breakfast. Instead of it being jammed into some sort of hosting room, they do it in the restaurant, so the seating is comfortable. There are two TVs there to help you wake up as you drink your coffee or tea. There is even Silk milk in the fridge as an option for people who can't drink dairy. We're looking forward to coming back here. read more

"I had a very unpleasant experience at this hotel due to the unprofessional and disrespectful behavior of the front desk staff, the employee I interacted with was extremely rude, dismissive, and unhelpful his name is Albert and the women was also there don't know her name, but this was on Sunday March 30th around 11am were their shift. Their attitude made my stay uncomfortable, and I felt very disrespected throughout our interaction. It was disappointing to be treated this way, especially at a place that should prioritize guest service. I really hope management addresses this issue for future guests." Specially for a customer like us being a Hilton members for so many years. read more

This was my first time staying at a DoubleTree. I've stayed at other Hilton properties and have been very happy. My stay here was disappointing. To be honest, some of this might have been my own fault. I needed a room for a quick trip to drop my son off at college. So I decided to use my points to reduce the cost. Checking in and out on the app was easy, so I didn't need to talk to anyone at the front desk. I picked my room on the 1st floor for quick and easy access to the car. Big mistake. Not only could I hear the people walking around in the room above me, but I could also hear the TV in the room next to me. The bathroom faucet handle kept falling off, and the shower door and door to the bathroom kept getting stuck if you didn't pull it open in the right place. All I kept thinking was, "It's not worth complaining about because the room is at a discount because of my points." The bed mattress was comfortable. This hotel was suggested because of the breakfast buffet. I assumed breakfast was included, like I have experienced at other Hilton stays. We went down to eat with a couple of hours before the buffet stopped serving. I don't eat pork, and they didn't have a turkey bacon or sausage option. This is not uncommon, so I usually get my protein from eggs. There was plenty of eggs and potatoes. I understand not wanting to make too much food and have it go to waste, but there was hardly any French toast, and the pancakes were cold and hard, almost as if they were a day old. Again, at this point, I'm still thinking the buffet is included, so no complaints. Same with the pastries, old and stale, as if they had been left out a couple of days. So needless to say, breakfast was completely unsatisfying. Then we got the receipt to sign, and I see we were being charged, around $20-$25 per person. When I went to the front desk to clear it up, they stated breakfast wasn't free. When reviewing the website, it states breakfast could be included, but under my room reservation, I could not find where it stated it was. Once again, I take responsibility for not reading the details. At this point, I wanted to get back on the road because of the long trip I had in front of me. So all in all, even with the discount from the points, I ended up paying the same rate I would have paid if I had stayed at the Holiday Inn Express that had breakfast included and would have been just as good. Plus, a nice updated room without all the interior issues. Lesson learned, and I won't make the same mistake again. Update: Management contacted and apologized for issues and will address them. Regarding the breakfast, they confirmed that they do not include breakfast with the hotel stay. But because I was not happy with the food situation, they refunded the breakfast fee. I really appreciated the follow up and will definitely consider staying there again. read more

it's the reason I keep coming back great job Hilton !!!!! people make the difference ! read more

DoubleTree by Hilton Chatsworth - Luv this place Grace is amazing excellent customer service! - Hotels Near Me - Chatsworth, California

Stayed here for a night on business. Overall a great experience! I found the room to be very clean and the staff were extremely courteous. The room, although a bit small, was well-kept and had all the amenities necessary for a comfortable stay. I also ordered takeout as I got in late at night, and the front desk was happy to phone me and let me know that my food had arrived, and they even sent it up! The lobby was clean and modern, and there was a nice courtyard in the middle of the hotel that made for a wonderful little workstation, as it was sheltered fairly well from the outside noise. The walkways of the hotel are a bit interesting, as they are mostly outside overlooking the courtyard, but it was not a problem. I would stay here again! read more

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First time a double tree by Hilton hotel. First the location was not the best coming out of the hotel is pretty dicey. Part of the hotel blocks the view of the traffic coming by sometimes it's a gamble to get out. I got a one bed room and it was nice and clean. I wish they had free WiFi without having to sign up for Hilton honors account. There is a restaurant in the hotel. Haven't been inside. However, did get food from there by room service and it was decent food. Staff were helpful and friendly. Looks like there is other restaurants across the street and stuff. read more

I would not stay at this hotel again. Upon check in the first night, our first room was on the 1st floor. The room had a dead cockroach inside the room and a spiderweb up the back of the door. Not sure the rooms are thoroughly cleaned. I went down to the desk and got switched to a second room. The second room was heavily smoked in. The hotel advertises as "smoke free". I can't believe the cleaning staff cleaned the room, then did not make note of the smoke smell to make it unavailable to guests. I then had to go BACK DOWN for a switch to a third room. The third room seemed fine night 1. On the second day (the day that was of only importance to me because I had a wedding to get ready for), a lightbulb went out in our bathroom mid-shower AND the outlet in the bathroom did not work. I had to do my hair the whole stay at the desk because the bathroom outlet did not work. After returning from the wedding, I told the front desk staff, who referred me to the general manager. The general manager was extremely rude, and no customer service skills and acted as if I was a problem or a bother. He questioned why I did not call them immediately about the outlet/light bulb and was not understanding of the fact that I was rushing to get ready for a wedding, which was my #1 priority. He told me he would see what he could do and only offered me a $50 discount on one night's stay - which seems VERY low to me for all the troubles I had endured at this hotel. The 2 stars instead of 1 is because of the staff, besides the GM. Mida, in particular, was FABULOUS. So friendly, knowledgable, and a true asset to their team. She was wonderful. After hating my stay at this hotel, and made up for it with how hospitable she was and is truly the only reason I'm doing this review. She was so friendly. 10/10 starts for Mida. read more

No hot water for three days. shower decides when it wants to drain. Pillows are terrible and the bed isn't much better. Have asked staff multiple times for help with the hot water situation. i'd rather sleep in a tent. read more

Not recommended you should try elsewhere. No hot water in the rooms, No breakfast buffet as advertised, Beds are too hard and customer service is very poor. Example I was staying in may of 2024 I called and stated no hot water in my room. They told me to let the water run for fifteen minutes and it might get hot. In the morning I was going for breakfast as advertised that they had buffet and was told my room. Didn't include breakfast. You think customer service Would offer breakfast as there was no hot water. Not recommended stay elsewhere. read more

Here now, and really loved everything up to this point. Used the pool late yesterday and thought that would be the only time during our 4 night stay we would have the opportunity. We were telling our adult child we are visiting how nice the pool was this morning. Ended up with an open block of 4 hours today and thought it would be great timing to use the pool again. In full sunlight, it was clear that I did not want to be in that water, and we got out within a minute or 2. The people at the desk absolutely knew when we went out there because we had to request pool towels since we had gone back already, and the rack was empty. Us coming back to the desk with concerns so quickly should have at least given us some credibility, but nope. The pool is gross. Just on the surface there are at least 10 non-water items per square foot. Bugs, leaves, dirt, random small things. Also some around the drain. There is no skimmer in sight, and the water did not feel clean. Has that bath water feel verses salt water or chlorine. I hate complaining at hotels because the person at the front desk didn't cause the problem, but sometimes people treat them like are personally responsible. Since I felt like this could potentially be a health or safety issue, like if something in the pool's system had failed, I felt like I had to say something. When I approached the desk, I asked the gentleman there if he was the manager, and he was. Same guy we asked about the towels. I told him I was saying something about the cleanliness of the pool because I felt like it could be a potential health or safety concerns. There are a lot of kids here this weekend, and I would want my kids in that when they were little. No, I didn't record because I assumed they would at minimum say they would address it immediately, and we would go on our way, the try pool again in an hour or so. I'm mentioned recording because I'm sure there is a camera on the front desk, and the hotel could certainly verify everything that happened if they feel this is an unfair review. Indifference might be the best way to describe the manager at first. He said it's maintained twice weekly and guy was here Friday so, no problem. His tone became so dismissive, Finally said he would have the guy come check with as much sincerity as a 5 year old saying they brushed their teeth, so not sure if he bothered after we walked away. I said it was obvious he didn't care and we wrote the pool off as a lost opportunity. When you get ignored over something that could involve people's health, nothing else could be good enough to make this a place I would stay again. Too bad. Perfect location. If this was an of a bunch of little plant or tree leaves, obviously there would be an expectation of more than typical stuff in the water, but this was everything in the water. read more

Probably the worst hotel I've ever stayed in. It smelled, it wasn't very clean, and the staff didn't care about the guests or their job. People were out being loud at the pool until 3am, throwing bottles and making noise. When they began lighting fireworks just before 3am, I finally called the desk because I'm on a work trip. The person at the desk said they'd send someone to look into it, but the people continued outside. I spoke to the front desk again in the morning and they said they hadn't heard anything about it. They didn't care. It was seriously a horrible experience and I would never stay here again. I would also not recommend this to anyone. Please find another hotel to stay in or just stay at a Motel 6 since you're getting that experience for almost twice the price anyway. read more

Booked a hotel room here for a relaxing weekend with my family to our arrival we were greeted by two male employees who were not very nice or happy to service us as a African American family we felt uncomfortable from the start I was asked a series of questions that felt had nothing to do with my stay all of my information was in my booking so it was not a great experience checking in Alex the employee standing in front of a computer not assisting anyone just stared at my family and myself while directing us in the direction of his coworker who was already assisting someone else never asked the person in front of me the questions I was ask by the way also on the second day of our stay Alex approached my nephew at the pool area asking him what was he doing there as if he came on to the property without permission he began to speak very rudely and unprofessional towards my nephew so my nephew who had key access to the pool gate got up and left so I went downstairs to speak with Alex to get a understanding of what prompted him to speak rudely instead of explaining the pool area is now closed he then became rude with me and argumentative so I asked for his supervisor name and contact number he declined to give me the supervisors number and hours of arrival so I explained to him that is apart of his job to give that information if a guest has a issue he still did not Alex is very impolite unprofessional racist and should not be able to make a living carrying himself in the manner he should my family at this Chatsworth location read more

Just checked out of here and didn't have a great experience. At first when we check in, we had a pleasant experience by being able to check in a little early, the front desk lady was nice and gave us the cookies. However, when we got into a room, we saw that our floor was full of flying ants. It was disgusting. I killed several and kept them in a tissue to show the front desk (I wish I had taken a picture to post here). Instead of being offered a new room, they said they would spray and I also asked them to vacuum. When we got back, it was better, there was still one dead flying ant on the floor, but I don't feel they vacuumed well or even. I had placed a small piece of paper on the floor near the bed to see if they did a thorough vacuuming. It was still there. Also, in the morning around 10 AM, we got a call because apparently they thought there was "commotion" because my kids were running around..Now my kids are not that wild compared to many kids, they were simply chasing each other around the room. But for them to call and make that comment I felt was a little insulting, especially since it was late morning time. I understand if it was early morning or late at night as to not bother people below us. Otherwise, hair dryer wasn't working but they brought up a new one pretty quickly, beds were comfortable, they have shampoo, conditioner & shower gel available, and checking in was pleasant hence the 2 stars (probably would give 1.5) instead of 1. read more