Wonderful experience my boyfriend and I needed a hotel spur of the moment and did not have a reservation. The Lady at the desk Fahmida made it happen she was also very upfront about the water being worked on and any extra cost there may be. She was able to check us in a little early without an additional cost due to it only being 10 am. I highly recommend this place It is very clean and has great Staff. Fahmida definitely saved the day read more

This place my not look great from the inside but it's really nice and has really nice sculptures inside. We checked around to see what hotels are around the area due to a friends loss and we chose Radisson. Once checked in, we were greeted and helped by Alex. Alex delivered such exceptional service and was so sweet. We asked about check out, it's really quick and easy no hassle. He asked if we wanted to do a late check out we can. It was really kind of him to do so. We informed him we would be out before even check out but appreciate it the offer. Alex also started us on their reward program and informed us how it works and gave us a discount if we like to dine in or order room service. Now in days is hard to find people that are genuine and overall deliver good customer service. We're very satisfied with Alex's help and I definitely recommend you staying here. The bed is comfortable and there's no weird odors. Lol Room is nice and cozy but the best part it's is clean. Thank you Alex for given my family a great start. We appreciate it. read more

Radisson Hotel - Chatsworth - Hanging out - Hotels Near Me - Chatsworth, California

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Disappointed in breakfast not being available on weekends due to COVID. Makes no sense when you serve breakfast weekdays. Now I've got a coupon for breakfast that is useless which even says breakfast served on weekends 6:30am - 10:30am. read more

Radisson Hotel - Chatsworth - Hotels Near Me - Chatsworth, California

Plenty of fun surprises at the radison. There was a dead roach sitting in front of my room in the hallway, the room had dust and small black dots all over the furniture, there were roach legs and wing found on the floor of the room, the TV remote didn't work, the comforter was ripped. read more

Although they are changing flags , the Raddison should be embarrassed by the state of this hotel. It is under construction which they did not mention. There was wet paint and equipment on the floor we were on. It was noisy and dirty and we will not be staying there again read more

Radisson Hotel - Chatsworth - Hotels Near Me - Chatsworth, California

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As soon as we walked in, the room smelled like dirty old cologne. We called and they told us to open the window. It smelled like that during the majority of the stay. We also called this am to see if our check out could be extended and they said "that's fine" in a rude and sassy demeanor. She called us back immediately after to tell us she couldn't accommodate us after all? Also had this plate of dirty food chilling outside our room all night and was there since we checked in. (Wasn't ours) We usually love staying here but all the staff was rude and full of attitude this time. Also seems like I was overcharged. read more

Radisson Hotel - Chatsworth - Hotels Near Me - Chatsworth, California

Clean and sanitary hotel--1 star Pool and hot tub--1 star Attentive staff--1 star Hard uncomfortable pillows-- -minus 0.5 star Ample parking--1 star Gorgeous patio and outdoor area-- plus 0.5 star Total stars: 4 We stayed here during Thanksgiving. It was down the street from my sister's house, so we mainly chose the location out of convenience. Oh, and the price was pretty good. Don't forget to put out your do not disturb sign. Housekeeping does NOT play. They knocked on our door at 8:00 a.m. trying to clean our room until we finally figured out on day three that we needed to put out our do not disturb sign. I'd stay here again! read more

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I've stayed here multiple times over the last year while visiting a family member who goes to CSUN. Initially was not great & had to request a different room a few times (which they always accommodated). The hotel had been going thru renovation & I have to say it's gotten better & better each stay. read more

I stayed here during some home renovations for several nights. Pros: Jose at the front desk was extremely helpful, hard working and friendly. He is a model employee and an excellent representative of the hotel. The housekeeping staff is superb. They work very hard to keep the rooms and common areas spotless. I was especially impressed at the cleanliness of the room when I entered. Not even a water spot on the counter tops. The lobby is beautiful, and there is usually someone on call at the front desk to assist you, should you need it. I enjoyed the large flat screen television that has hdmi capability for portable streaming devices. The courtesy coffee maker was a bonus. The king sized bed was soft and comfortable, and again, very clean. I also loved the water pressure, temperature and non-chlorine smelling shower accommodations. Great parking, and though I didn't dine at the adjoining restaurant/bar, it was spacious and had a very upscale and comfortable feel. Cons: The lobby has definitely received most of the renovation budget of the hotel. The rooms, at first glance, are well decorated and eye pleasing. However, a few minutes after you're settled in, you notice that the furniture needs replacing, the curtains are stained and the walls are in dire need of an even coat of paint. There is strange, awkward patch work going on. In other words, it's clear that the rooms need a face lift, but the hotel seems to be doing the best they can with the budget that they have to work with. Not something I can't overlook. The wifi situation is frustrating at best. They change the password every day which is understandable, for security purposes. However, I counted 4 separate occasions in one day that I was booted offline and forced to re-enter a password. If you're staying here for business, or you're very attached to your phone, that can be a bit of a nuisance. The towels had thick, curly hairs on them, noticeable right off the bat. I wouldn't use these towels for anything more than drying hands. Wasn't really an issue for me, since I am one of those picky travelers that brings their own linens and towels with them. There were two female front desk employees that were quite short with me on the phone and in person, which made me feel a little unwelcome. I know that working in customer service isn't always an easy job, and everyone can have a bad day once in a while. Not a huge deal. Overall: The hotel is by no means in disrepair, but the condition and extreme wear and tear on the interior of the rooms needs addressing. I do believe that this hotel is very much over priced, given the current condition of the rooms. I'd love to come back to this location after a remodel. As the situation stands now, I would more likely recommend an extended stay facility down the street from this hotel, than advise friends and family to stay here. Not terrible, but not the best. read more

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Low value. Room was small pool and spa u set construction. No electric car chargers. Did not honor platinum member upgrade even though available read more

Checked into room and it reeked of cigarette smoke. Immediately went back downstairs to request another room. Man at the counter tried to help, but did not understand Me when I asked him if the new room would be "comparable", he kept responding with "comfortable", communication breakdown due to him not understanding English. Spoke with different man at front desk and was assigned a different room. Went to second room and discovered old candy on the floor left behind my house keeping along with a broken fake pearl necklace on the floor. Decided to go back downstairs to inform the front desk, but after getting something to eat, as my wife and I were very hungry. Received food, my burger was not cooked "well done" and her salad had numerous whole peppercorns in it to where she thought she cracked her tooth upon attempting to eat her salad. At this point I was done, was going to find a different hotel. I complained to the front desk and informed them I would be checking out. I was refunded my whole amount, $300/ per night. Upon going back up to get our things from room number two, we discovered a large spider web near the elevator with a brown widow spider in it. Upon leaving the premises, we gave the broken Necklace along with the old candy to the man at the front desk demonstrating how poorly their rooms are being cleaned. The man responded with an excuse they can not search everywhere to clean a room. We literally went 12 minutes down the street to the Marriott for the same price. Amazingly different experience for the same money. I would never recommend this hotel to ANYONE! read more

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We walked in and went to use the bathroom and found this room that had been "cleaned" had hair on the walls of the shower, LONG hair all over the wall. Gross!!! The bath mat (which you can not remove) had all sorts of hair on it. Disgusting. Would not stay here again. read more

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Been there with my current workshop group of ten photographers for five nights - and all of them found the rooms "very OK" - but hated breakfast and the service, especially breakfast and restaurant. Since I live in LA, I stayed at home, but the few occasions I had to deal with the reception showed that they really have some need to improve. Hotel manager does not want to take/ believe any of this, but then - he called me Karl - he did not even bother to get my name, despite knowing that we spend serious amounts in hotels for our workshops (this check alone runs into a couple of thousands). Since ALL of my guests asked me to book a different hotel next time, I leave the rest up to you. And PLEASE: do not use their restaurant. read more

The check in at the Radisson was really quick and accommodating- Jose does a great job and works very hard. My hotel room is extremely comfortable and spacious. I'm so happy there's a fridge in here, because the last few hotels I've stayed at did not provide me with one (it's so hot in California)! The only complaint that I have was that I definitely had to kill a cockroach in the bathroom- cockroaches are the most terrifying things in the world to me, so to see one at what I think is such a clean hotel is a little concerning. read more

Haven't even gotten here, but starting with only one star. I will add more when I update my review after my stay. [updated to 4 stars after stay] I wanted to verify my reservation and when I called their 818 number I was told to press 0 but then no one came on the line and their mailbox was full. I tried to press 1 to get to another option but was cut off. I did finally get through and instead of a machine directing me which number to press I actually got a human being who verified my reservation. Website made you turn on cookies in order to see even the most basic information. I chose the "functional" level cookies and can't see any of their amenities. The only information they show you is information to make reservations. Later, my coworker attempted to use the phone to see a list of amenities and had similar issues. They had great functioning AC, which was already running in my room. It kept my room nice and cool, which was important since it was so muggy outside. There was a cute balcony, which I couldn't use due to the aforementioned mugginess. My room was right next to the elevator, which I could hear running all night long. I had to turn up the AC just to drown out the sound. Bed was pretty comfortable, lots of pillows. Nice view of the courtyard from my room, pretty landscaping. However, there was a loud group sitting in the chairs that kept me up when I was trying to sleep. Next time I will use the pool, didn't realize they had one since I couldn't open their amenities page!! The TV was nice and large, but wow - the channel numbers were so weird. I tried to enter the channel numbers directly so I wouldn't have to keep pressing up. wouldn't work. I found a channel I could live with and left it there the whole time I was here. The channels were like 65-2, how do you enter this on the remote? You should have a tutorial for it!! I loved the large counter in the bathroom so I could spread all my goodies out without worrying about them falling into the sink. I loved that they had a magnifying mirror with a light that I could use as a nightlight. However, the mirror itself was almost useless since the light is so faint and the overhead light was in the other part of the bathroom. This mirror should have been mounted on the other side of the mirror. The shower was nice and hot and strong, useful when I drove a long way to get there and needed a shower before bed. I also appreciated the electrical outlets spread around the room. The desk was a good size, chair OK. Wifi took a bit to get going, but once it did it was fine. I wish there were more outlets on the desk, though. I had a lot of devices I had to charge and the plugs were just a bit too large to make use of the ones on the nightstand. I wish that there had been the promised 2 water bottles from my membership in my room, there was only one. My reservation included breakfast and a drink. I dined at the restaurant for dinner, it was nice. They added some toasted almonds to my chicken alfredo for me. Breakfast was nice, I liked the cartons of chocolate milk so I could make a mocha. Thank you for offering plain scrambled eggs, I hate it when all they have is eggs with peppers in them!! I also like the fact that we can get a $5 drink ticket if we forgo housekeeping. The next time an event is in this neck of the woods I will plan on staying here again. Overall a positive experience once I got there!! Thanks. read more

We were in town for a family function and the group had booked ten rooms at the Radisson. I had been to this property about 8 years ago and did not have a good experience. Boy was I pleasantly surprised. The whole hotel has had a makeover. We were greeted by Adrian who could not have been nicer. The rooms were clean and the wifi was free. The housekeeping staff was very good but they seemed to like to organize my items so I could not find my shoes where I left them and then found them over by the nightstand. Same with some paperwork, they organized it and put it again on the night stand. Funny... The rooms could use some safes for those who may want to lock up laptops or ipads. The pool was enjoyed by all of the guests with our party. Starbucks is a block away along with some nice nail salons. The Northridge Mall is a about 3 miles away with just about every restaurant you could imagine. read more

I would not stay here again. Three of us checked in and they only supplied two body towels. We kept requesting another towel and @30 minutes later housekeeping arrived but I had already used tissue to dry off as we were now late meeting our son. We understand there is a short supply of workers but why not stock the bathrooms correctly? The manager was not available at 9:10am. read more

Came for a last minute long weekend wedding but stayed during a work day just to avoid the traffic. Clean and spacious room and bathroom. Have convenient amenities to work if needed.. Very supportive and hospitable staff. Was gracious with late check out. Ample parking. Located conveniently close to the 118 freeway. Has plenty of food around with a Starbucks opening at 4.30am, breakfast at Country Deli, lunch at a Thai, Indian, Hispanic or a fast food place. Also has a close by Chevron gas station. Cannot comment about the on site restaurant since it was closed due to Covid. Definitely my go to hotel wen I'm on this side of the San Fernando Valley. read more

I recently booked a stay at the Radisson, the hotel was surprisingly renovated with modern decor! Ajay was extremely helpful and made special accommodations for me! However, a couple of things annoyed me... the bed was uncomfortable and the pillows were cloud soft. I was tossing and turning the entire night! One other thing- the Asian lady who took over Ajays shift at 11pm on Saturday night 02/03/18 was so disrespectful!!! I didn't catch her name but whatever )doesn't really matter at this point) I walked into the dinning room during area after hours, she noticed and began to yell at me across the lobby in such a rude way! As if I was so kind of animal, she had no sense of customer service whatsoever. She even called the security to walk into the area to make sure I didn't damage anything. Seriously lady? Common!!!! I was so close to hitting her, that's how pissed off I was! Ajay had to literally apologize on her behalf, she was EXTREMELY RUDE! -1 Star (discomfort of the bed and pillows)! -1 Star (for the front desk Asian lady) !!!!!!!!! read more

We stayed at the credited card Hotel on our recent trip to Chatsworth. The reason we booked this hotel was the cheaper pricing and the proximity to the Metro station. The hotel is located about 1.5 miles from the Metro station. All of the staff we encountered were helpful and friendly. At first the clerk behind the counter was rude and was arguing with us over the credited card charge of $100 hold which was really $50. Plus the guy needs a haircut. He then called his manager. The manager was so nice, plus he knew his shit. The room was OK, but nothing special. One of our keycards didn't work to open the door and we had a little trouble getting the door to lock behind us on the first night. The room was arranged comfortably and the space was decent sized. The bed was uncomfortable, but I think that is because we were unsure how to use the Sleep number beds. Two of the pillows had yellow stains on them. We ended up with one side of the bed rock hard and the other so soft that a ridge developed mid-bed, making it very difficult to go to sleep. We were on the second floor looking over the pool. It was very stunning view. The screen door was stuck but after dealing with that for five minutes it was worth it. We had a nice evening up to when we used the bathroom. First the bathroom sink faucet what hell!! You turn that baby on and it well look like you urinated in your pants. The shower is very small and the water presser is weak. The room is clean until we opened the closet to use the iron, to found someones left-overs from a restaurant which we put the the hallway. The biggest miss at this hotel, in my opinion, was the attention to details. Our bed was poorly made, with sheets not quite pulled tight. The weak shower to yellow stains on the pillows. There were no instructions on using the bed. That sort of thing. All-in-all, I would stay at this hotel again, although if I could find a decent rate at another hotel, I wouldn't feel any particularly loyalty to this location. read more

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I like the atmosphere, the cleanliness here ., my friend was stayed here 2 nights ., so I went to visit and spend time with ., the front were look impressive but strangely not even one staff at the counter say good morning or good evening when seeing customers and they were free doing nothing., just look at us walk passed., that was a shame. Room is good size and shower is wonderful ., look clean and welcoming if could improve on the customers service., will be the best 5 stars one on my mind read more

Nothing extra ordinary about this hotel. Old property, small rooms, okay staff except A.J. very helpful at front desk. Desk was full of dust, probably not wiped for some time. Breakfast is is nothing to write home about. Look for other options. read more

Radisson? We've stayed at Days Inns (for much less money) that have better housekeeping services. We stayed for one night when we went to the area for a wedding. When we came back to the hotel late after the wedding, we found that the bathroom only had 1 bath towel, 1 washcloth, 2 hand towels & 1 bar of soap (for the sink, bathtub & shower) and 1 ply, rough toilet paper. No bath mat, not enough bath towels or wash cloths for 2 people. If you plan on showering on your stay, we recommend going to another hotel. This is definitely not up to Radisson standards. read more

Customer service was great! Easy check-in. Room was clean. Bed was soft and comfortable with fluffy pillows. Bathroom had a shower stall and a tub! They remodeled the interior and the lobby is chic! Flight status available on a huge screen. Price was good and fair for the area. Ample parking, safe neighborhood. No other hotels in the area were as nice. Glad we stayed here! read more

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I came to Chatsworth for business with my husband, chose this hotel. There were two men at the front desk, both helping out a couple, it took a while for one of them to help us out. At least they had interesting newpapers up front for us to read while we waited. We were able to book a Jr. Suite upon arrival, as it was the only option with a separate bath and shower. While they were checking for an available room for us they made a call and I overheard "is it still broken? Or has it been fixed" he asked again a second time, while another person at the front desk checked for other available rooms, unable to find another one they booked that room for us. Upon entering the room the safe was not working, it had no batteries and haphazardly covered with duct tape instead, stuck being open. I guess I figured out what they were talking about when they asked if it broken, as they hadn't told us and I assumed they had found a room with everything in working order. The mini fridge was empty. Two water bottles next to an ice bucket by the sofa. None by the coffee maker. I could have called in to request more but the fact that I would have to take the time to do it made it less convienient. As far as the room goes it was very nice. Plenty of space, a couch, a desk, a balcony, extra chairs, large bathroom, king size bed with fluffy pillows and soft clean sheets, and the A/C worked well. The bathroom was spacious and came with shampoo, condition, lotion, face soap bar, soap bar, shower cap, a packet of q-tips cotton balls and a nail file, a loofa, and plenty of towels. The closet contained the safe, bathrobes, slippers, iron and ironing board, and coat hangers. There were coffee packets, tea bags, 2 travel cups and 2 coffee mugs. The wifi was decently fast and there was a bar on the main floor and a restaurant in the building with basic menu items. A good Thai place at the end of the block. Thier fitness center is very basic consisting of about 7 exercise machines. On checkout I mentioned the safe was unusable, but it's fine, we didn't need to use it. The woman at the desk brushed it off quickly saying "oh was it?" and continuing to check us out. No, sorry for the inconvenience, or I'll make sure someone checks on that later, just ignore and move on. Makes me wonder if they will fix it for the next person that stays in the room. We only stayed one night so I have no idea how their service is, but if it's anything like their front desk, I wouldn't expect much. If you need a place to stay 1 night this is fine, any longer and you might not like their customer service and limited food options. read more

So apparently this was a Radisson but it is now The Chatsworth Hotel. Had to come up to Chatsworth for a meeting so the people that we were meeting with ended up paying for our stay at this hotel. It was a great choice. It's a really nice hotel. It's close to their office so it was really convenient to go to the meeting in the morning. Staff was friendly and hospitable. The room can use a few upgrades like the TV. It's ancient. I love the beds. They have the sleep number beds so I was having fun with it then I decided my number is 50. Not too soft and Not too firm, it was just right! We had two rooms so they were able to put our group in a room with the joining door. They do have complimentary wifi. It was a nice accomodation. read more

This hotel is located conveniently in The Valley between Northridge and Topanga Canyon Malls. The hotel has been completely renovated and has a beautiful lobby, restaurant/bar, and guest rooms. Cons: - Smaller bathroom - Low ceilings (watch out using the shower if you are over 6 foot) - Hard mattress (the sleep number was difficult to operate and sounded like a mattress pump) - Creaky bathroom door (Could have used some WD-40, but we were too lazy to request it be done by the front desk) - Thin walls (I heard the wake up call for the guest in the next room, an extensive conversation in Chinese in the wee hours of the morning, and a cell phone alarm that went off for 15 minutes) - WIFI sucked; it would drop in and out at least a few times an hour. Wasn't able to stream Sirius. - Poor cell phone service in the room; I had Verizon and had 1-2 bars with 3G or less. Where did my LTE go? Pros: - Location - Spacious room - Clean - Shower Cap in bathroom - HDTV with plenty of channels - Black out curtains - Room service - Housekeeping was great! Tips: Get an interior room; we had a first floor room by the pool and there was no way the screaming kids would permit you to sleep in. Also, the hotel holds $150; the pending charged dropped off my debit card the day after check-in! read more

Love the Chatsworth Radisson. I have stayed here twice so far for separate business trips and I enjoy my stay both times. Clean beds, and bathrooms, plenty of space, and after a coworker and myself had a traumatic experience trying to stay at the Travelodge down the road, the management gave us our company discount and upgrade us for free even though we were booking the day of. The restaurant in the hotel is also pretty good, its usually empty but the food isn't too shabby, and its nice that you can order it to your room if you want. There is always parking available and the courtyards are well kept and nice in the day and nighttime, would love to sit outside and work. Free wifi works well. Downside: Breakfast isn't included (its $13 for the buffet) No safe in our rooms Couldn't hear the fire alarm when it went off in a coworkers room downstairs read more

We booked the hotel online when we were in Santa Monica. Surrounding hotels there were wanting over $200+ a night for a Saturday night. We came across this Radisson hotel and figured why not give it a shot. Checking in was a breeze, and the young lady at the counter was very helpful. The room was clean and spacious. Our room didn't have anything scenic when looking out the window, but we were there to sleep not sight see. We hit up a grocery store nearby for snacks and wine. Came back to the hotel and went for a swim. The pool and hot tub seemed clean and didn't seem to have that over abundance of chemicals most hotel swimming pools/hot tubs have. We realized we didn't have a wine opener so we went to the bar area to see if we could borrow one. They went above and beyond and opened our bottle we had bought from elsewhere. This is above and beyond service in our opinion. Check out was a breeze and there was plenty of parking in their parking lot. With it being a 30 min drive give or take from Santa Monica, we'd go out of the way to stay here again. read more

So grateful for this place..my mother was visiting from out of town and I was proud to put her here. Clean, upscale, good service, nice location and reasonable prices. read more

This has NOT been a good experience. Our room was given away to someone else. We were told we had two days instead of the three we had reserved and had to clear that up. We waited an hour after a long day of driving while they fixed another room which had only one bed and a fold out instead of two beds. The fold out had no sheets and we could not reach anyone at the desk to request them, so we had to go down stairs because the elevator was not working to ask in person. Then we had to wait until someone brought the sheets up. Francisco was polite when he handed the sheets to me to make up the bed. When we returned to our room the next evening it had been cleared out by Veronica and we had to wait for about an hour to get sheets to make up the fold out again. Although she took the sheets away she did not change the pillow case for the fold out bed. Yuck! I wonder how often she fails to do that?! We requested a move to a room with two beds for our last night and were told that would require making a new reservation at the front desk or over the phone. SJSU was polite but firm. It would have meant forfeiting our charge for the room we hadn't reserved, but ended up with, and paying again for the room we had reserved. read more

This hotel was part of my childhood memories. We even had a wedding at the Radisson when I was just a kid in the 90's. There's plans on moving back to my home town of Chatsworth, so we're looking at homes and stayed at the Radisson. The hotel is very clean, quiet, good water pressure and delicious room service. The staff are also very accommodating to your general needs like providing ADA rooms or missing toiletries. Only downside is that they allow dogs(brought two of them for the stay), but don't provide potty spots or a good supply of waste bags for them. Overall, I like the Radisson because of the amenities, but there's always a room for improvements. I'd definitely stay again when the need arises. read more

I really enjoyed my stay at this hotel during one of my recent trips to LA. It's clean, the staff is friendly and it's extremely beautiful! I really enjoyed the gym and the business center. It's also very close to the court. I would definitely stay there again. read more

Stayed here for two nights for a visit down to the valley. While the hotel is in good shape, the front desk has a lot to work on. I asked for a recommended steak place within the area, no Ruth Chris or chain restaurants. They couldn't rattle one off to me (in my opinion, prob. one of the most asked questions from hotel quests is a quality steakhouse). Everytime I entered or exited the lobby (which is the only way to enter the hotel), not a given smile or sense of happiness was seen on the lobby staff. They looked bored out of their minds. When checking out, I simply wanted to leave my key. While the receptionist took note while trying to appease a guest who was complaining about not having a good chair in her room, I had to wait there for 5 minutes. Another staff member comes to the desk to get a supply, I ask if I can just drop it off, he said I have to wait. So I wait, the receptionist takes my hotel card and than just starts talking to his co-worker. I ask if I'm good (mind you, it's 95 degrees outside at 10am and I'm in full motorcycle leather gear waiting to rush off) and simply responds with. . "oh yea". No thanks for waiting, thanks for staying with us, enjoy your trip . . . . Only plus is A/C is strong. Pool is small and increased size desired. Also, if you want peace and quiet I would recommend not getting any rooms near the pool area - you can hear everything from the back. read more

Room: all of our rooms weren't completely ready when we got there so we had to wait. But they gave us ajoining rooms. The rooms must have just been re done because they look really nice. New tv, nice comforter, etc. The bathroom is the only thing that frustrates me a little bit because the shower walls are see through and there is a separate bath. So if you aren't spending the weekend with a significant other, you can't really use the the shower and toilette at the same time. But you get free wifi throughout the entire hotel. You can really hear the people walking above you walking around. Gym: the gym is small. It has a TV, 2 treadmills, a stair stepper, (what I call) an ice skating machine, 2 body balls, 1 bike and a flex weight machine. The machines were pretty out dated but they still work really well. The room is pretty big so you can stretch out if you're doing floor workouts. There is a water fountain in the room and the bathrooms are right across the hall. You need a room key to get into the room (to make sure only guests can get in). For the tv, there is a remote stuck in the wall. When I went, I was one of 2 people in there. Pool: the pool is small but is very clean and gets sun. There is also a hot tub. I suggest bringing towels from your room because the pool towels are about 2ft by 3ft. Service: the people who checked us in were nice and approachable. Whenever we came back into the hotel we were asked about or day. At the end they recalled all of the places we went to get feed back to give to others. Parking: there is a lot of parking around the building and it was never difficult for us to find a spot. Nearby places: there are a lot of nearby strips that have a variety of different things (starbucks, sushi, nails, thai food, liquor store, etc.) it's about a 5 minute walk and there is a sidewalk the entire way. read more

Nice location and good customer service. Close to universal and UCLA. We got a king room with sofa bed Bathroom had a tub and a standing stall. Shower was broken but was somewhat working so we didn't complain. Free bottled water which is a rare offering. Mattresses were too soft. read more

Very nice and clean place to stay for the price. This place also has a good restaurant inside. The only minor issue I encountered was that my room had no microwave to reheat my leftovers. read more

Loved staying here. Easy check in , super clean too. I was taken extra good care by night manager Jose. My first room wasn't exactly perfect and he made sure everything was just right for me and even helped me carry my items to my new perfect room. I felt like a princess. Safe and clean. Highly recommend staying here if you're in the area. Thanks for a wonderful nights sleep. read more

I used this hotel as the preferred hotel for my wedding guests. We also hosted a pre wedding mixer the night prior in the bar. The staff including manager Paul were very accomadting and made it all work. The rooms are pretty updated and the lobby is nice and clean. My guests didn't have any complaints. read more

I like the hotel. The bed was comfortable, it was quiet, the WiFi worked well, and the price was right. However, because the hotel uses the onsite restaurant (Caprese) for room service, I have to add a negative. The breakfast room service menu included oatmeal, so I assumed it was a restaurant menu item. I did not want to spend $15 for the breakfast buffet (no better than what you get for free at many hotels), so I ordered oatmeal. The waiter brought me a bowl of instant oatmeal from the buffet, which I refused. The hotel desk clerk had no idea the restaurant offered nothing more than the buffet for breakfast. If they are going to advocate the restaurant, they should be sure they are reliable. See my review of Caprese for more about my dining experience. read more