I am trying to be as fair as I can be with the three-star review. On most occasions, my experience…read moreat this FedEx location is only okay. The customer service is lacking; it is generally slow and not very friendly (but not unfriendly either). However, all of my packages have been handled properly and FedEx has always been reliable. Unfortunately, this last visit was terrible. I waited at the counter while the only employee was on the phone for fifteen minutes, aware that I was there and in need of assistance. Once he got off of the phone, I gave him all of the shipping information. He told me that I was free to leave and he would handle the packaging. I let him know that it was a fragile item that needed to be boxed and protected by bubble wrap. He said he would do all of that and sent me on my way. A few days later, I received a scathing message from the seller of the item that I was returning. He said that it arrived in an envelope without any protective materials whatsoever and that the item was completely destroyed. I am seriously disappointed. It's one thing to receive poor customer service. It's another to pay for materials (a box and bubble wrap) and have my fragile contents shipped instead in an envelope across the United States. However, I will be returning to FedEx as a loyal customer, and I am hopeful that I can update this review in the near future.

I used another location (very close to my home and less than 5 minutes away) and they were…read moreexcellent. They always called and verified and would help me with adjustments to my documents. In January, I moved. My new location is 20 minutes away so I was nervous about getting my printing done here and I have to be strategic in my driving to the location. I didn't get a call on my first order, so I called them to verify my print order. I was skeptical. Jared showed me my order and they didn't call because Jared felt they understood my requests. I picked up...He was right. It was perfect! This order placed was simpler and I felt I could trust this location with the order. I picked up. Jared was there and recognized me immediately. He never makes me feel like I'm a crazy demanding annoying customer. My order is perfectly done and I can trust them completely. It makes my life easier! Before this new printing service, I would prefer to do the copying myself. But I make errors and could never get the discount to go through. Even though this service stretches my capabilities it has proven to help me and my time management! Thank you to the team at Keizer Station.

Can't express enough gratitude towards Frank and the service he offers. From initial contact to…read morereceiving my mailers.... Frank was approachable, flexible, worked with a designer and 100% professional! Truly appreciative of all his efforts!

I used Eagle Mailing to direct mail my postcard promotion to a custom list of 800 art directors…read more Frank Roe answered all my questions and made the whole process painless with great service and impeccable customer support from beginning to end. The cost was more than reasonable, and I'd recommend them to anyone in the Willamette Valley.

Thank you for your service. I appreciate the care and attention to processing my returns. Keep up…read morethe good work. Too often people complain and don't see the good. I know this store is smaller than most in Salem and I appreciate all you do.

Waited in line. Says opens at 830am. Gates closed 15 minutes later. Still nobody. Others waiting…read morein cold too.

I needed some invitations done quickly. I debated ordering them off of Canva (where I created…read morethem), but fast shipping would cost more than the invitations themselves. I'd never gotten printing jobs done anywhere besides Officemax. I used to work at Officemax and was familiar with the quality and decided to look around the Salem area. I saw the Ink Spot had great reviews and sent an inquiry through their website. Heather got back to me within an hour or so of inquiring. She was super helpful and got them done the next day. I also asked about getting rounded corners done. She gave me some options that were out of my budget and then offered to do the rounding for a much cheaper price after doing a sample. Great experience and would recommend!

Very professional and they assist in design. Fast turn around time which I really appreciated…read moresince I was behind in getting invitations out!

Thank you Kelly. On Sunday, March 29, 2026, I stopped by…read morethe store right at closing time. I was not aware they close earlier on Sunday. I was told they were closing. I explained I needed one copy made, just one copy. Kelly took the document from me & walked to a copier. She made the copy, handed it to me & I offered to pay. She said "I'm not going to charge you". She never smiled or acknowledged me, but she didn't throw me out of the store either. I've bought quite a bit of office stuff over the years including office furniture from this store. This whole transaction took maybe 5 minutes. I smiled, no return smile. Oh well, I really do appreciate the copy.

I dropped my package at this store location on April 22. The package was labeled and scheduled for…read morea pickup from US Post Office. Fifteen days later, the tracking number still has a status of waiting for a pickup. I visited the store to inquire about the location of the package. They could not locate the package. They don't know if the package was picked up from Fed Ex or US Post. The manager of the store has no record of the package being scanned for pickup. Customer service was very poor. Warning. Don't ship through this store location

Used to have a lot of respect for this store and honestly thought the customer service had gone up…read more Guess that was wrong. Stopped in one day to ship out a small package, when trying to juggle all the other things in my hand and my phone to read the address of where I was sending it the store representative asked me to take my phone so he could read the address and type it in... afterwards, when I was asked to double check the address and that it was going to the right place. I triple verified that indeed it was the correct address and a correct apartment number on the little pad. Well a week later it gets sent back, and this store tries to tell me I didn't give them the right address and upon the associate trying to explain to me that I was going to have to yet pay again to re-ship it, she said that this is a normal issue they experience with their system - and that sometimes when addresses get put in and verified that the system will not understand apartment number and remove it... she told me that was something they've experienced before.... Yet they wanted to make me pay again to re-ship it. Apparently that associate talked to the manager, who then confirmed yes I was going to have to pay for it again because I did confirm the address on the pad - which I did, and was correct at the time. Cannot recommend this place, especially over a couple of dollars and customer service. Won't be back, and will file a different complaint with ups- though I know it is independently owned. And for the management not to call be back and make the associate who doesn't fully understand try to explain is asinine.

When I sell online, many times UPS Ground is the most economical shipping option. While there are a…read morefew ways to drop off a package, I like getting a receipt as proof of shipment. This location is larger than the NE store and will accommodate multiple people inside at once. While Mondays and holidays can be busy, my experience has generally been a quick transaction. They also offer printing, copying, along with basic office and shipping supplies. There's a small internet workspace, but it was out of service my last trip.

Very reasonable pricing, short turnaround time, and friendly staff to bring the prints out to your…read morecar.

How does one of the premiere photo labs in the WORLD have only three reviews? I've spent tens of…read morethousands on processing in LA and NYC and I have to say Photovision exceeds the service and quality of those labs every time I drop off film for processing and scanning. The staff is conscientious and helpful in every sense of those words. I know I can soup my own stuff in the lab I have at home but it's just so much easier to have Photovision do it for me. I kinda just stick to printing at home. As long as I shoot film and film is available this is my "must-call" lab of choice and I recommend it to all of my colleagues. Keep up the great work!