David Elie went above and beyond in finding me a homeowners insurance policy at the last minute…read morewhen mine was canceled. He gave me two options and thoroughly explained the coverage. Great customer service- highly recommend!

Dave is highly responsive and explains things thoroughly. I chose this insurance agency based on…read morethe yelp reviews and I was not disappointed. He was able to work around our busy schedule to get the information we needed. And I was even more impressed that he answered the phone and helped us through additional questions we had after he had signed us. I would definitely recommend!

Our Council of Unit Owners hired WayneFrazier of Insurance Claims Specialist in April of 2023 after…read morean insurance loss in June of 2022 that caused significant water damage to three first floor condominiums and common area. We entered into the Appraisal process with our insurer in April of 2023. When Wayne was hired as our independent appraiser, most of the rebuild had already been completed. The required mitigation and reconstruction back to original specification condition was very complicated due to the structure originally serving as an office building before it was repurposed to luxury condominiums in 2020. Restoration work was well under way when Wayne was hired. Hiring an appraiser at this stage of the process is difficult for any appraiser. But Wayne spent countless hours onsite understanding the scope of the damage, mitigation and rebuild parameters. In addition, his knowledge of the appraisal process and required documentation was impressive. While maintaining complete independence, he guided us throughout the entire process. His effort resulted in an award that provided the association the needed money to restore and repair our homes to exactly the way they existed prior to the damage. Without Wayne's expertise and knowledge, we would have received less than 1/2 of the money from our insurer necessary to make the repairs. We are forever grateful for his hard work and no nonsense approach. Thank you Wayne for bringing 3 years of an insurance nightmare to a positive conclusion which has allowed our community to finally focus on living our lives.

Wayne responded immediately to my request by calling me and discussing my situation. We had a leak…read morefrom the base of our faucet into the kitchen cabinet below which caused quite a bit of damage to a few cabinets and the floor. He very honestly gave me a rundown of the process which included pricing, timing (may take months) and the possibility of needing an umpire. I trusted his honesty and transparency and he had great reviews online so I went with him, and am glad I did. The process did take about six months, but he was able to work with the insurance company's adjuster and get me 350% of what they originally offered me for my claim! His prices are reasonable and well worth the money, I was very pleased with the award. I hope I never need to make a claim again but I know who I would call!

Great services & highly recommend them if you're looking for an insurance company. They are…read moreefficient & responsive to customers.

Can't be more thankful for the help I received on the phone from Phil Barry. This man is incredibly…read moreknowledgeable on all healthcare aspects. He went far and beyond answering my questions. We spent more than an hour discussing my options and explaining in detail plan coverage and differences. Again thanks for all your help. Jack Gonzalez Marietta, GA

We worked with Vickee and Ashley at Lakeside. They were responsive, knowledgeable, organized and so…read moreeasy to work with. Vickee even came to the new house to do the closing there.

I'm a realtor and I deal with a lot of title companies and Lakeside is hardest one I've ever had to…read morework with. Most title companies try to find a way to accomplish their clients' needs. This one does the opposite and some of the management (not all) are down right mean as hell! As real estate agents, we sometimes put money into properties and get reimbursed at the closing table and can add our expenses to the ALTA. I've done this with over a dozen other title agencies. But Lakeside does not allow reimbursements from the ALTA and sends all the proceeds to the seller (or buyer) and asks them to divvy it up post closing. I get it..it's their prerogative on whether they should have to do extra work or not by adding things to the ALTA, but I just feel like they should make it known in advance. I will say that my processor was great. But please stop hiring mean people in management!

I have been with Stephon's office for a while, but I moved to Texas so I had to switch agents. My…read morehusband and I have our home, autos, PLUP, PAP and a boat in Texas; however, there is ALWAYS A PROBLEM. We had issues when someone was at fault and totalled one of our cars, we had issues with the PIP claim, and unfortunately the agent in Texas has not been impressive. Today we realized we made a payment on the SF app for our auto policy; however, we mistakenly put it on one of the life policies in Stephon's office. I immediately called my agent here in Texas, and they told me "there was nothing they could do, maybe I should call the other agent." HELLOOOOO???? WHY NOT HAVE SOME CUSTOMER SERVICE! I was very upset and called Stephon's office. I spoke with Bryan who was extremely courteous and let me know a Life Specialist could assist me. AND HERE COMES DONNA CARTWRIGHT to the rescue. I shared my story with Donna, and she immediately advised she would call the Life company and have the payment moved from the policy on the life company to the correct policy on the auto policy. DONNA LISTENED, ANALYZED THE SITUATION, AND CAME UP WITH A SOLUTION with ease. THANK YOU DONNA CARTWRIGHT FOR TRULY PROVIDING GOOD NEIGHBOR SERVICE!!!!

I've been with Stephon Scriber for since 2012 and I just changed my agent. I don't have any issues…read morewith State Far itself, or really even Mr. Scriber, I've never actually spoken with him and that's the problem. It's extremely difficult to get a hold of his staff and get any customer service. Within the last hour I called his office 3 times to try and move my renter's insurance coverage from my current place to my new place. The first time I called the automated system disconnected me. The second time I called I spoke to a person, who spent 3 minutes looking up my account and then transferred me to another desk where no one picked up and I left a voice mail. And the third time the automated system put me right into a voice mail box. This isn't the first time I've had issues. Adding my landlord's company as a concerned party last year was really challenging as the staff kept getting the names and apartment number wrong. I would choose a different agent.

Joe was very helpful and knowledgeable. He provided me with home and auto insurance quotes and…read moreended up helping with life insurance as well. It was a pleasure working with him!

Horrible service. We tried working with Roger Mulligan who gave us an initial quote for our start…read moreup company then strung us along for months with little to no communication. Then when we asked him for the fourth time to get a hold of us with any type of response, he said that he was too busy and that we should find another insurance agent. Total waste of time and a truly unprofessional company.

I only gave Roger 5 stars because there weren't 6 available! Emerald redid my personal and…read morebusiness insurance. They explained the coverages, filled the gaps, and saved me more than $2, 000. I feel well covered and I don't think I'm paying too much.

Richard is outstanding! He's been very helpful in obtaining business owners' policies for our two…read morelimited liability companies, as well as a workers' compensation policy for one of them. (Our previous carrier, The Hartford, would no longer write workers' comp policies for D.C. businesses ; we then switched all our polices to Richard and State Farm.) Moreover, Linda Cromer-Evans, Richard's office manager and a true professional, has readily assisted us with questions we've had over the years. We couldn't have had a better experience than with Richard/State Farm!

These guys are outstanding. I have been with State Farm for several years and have never really…read morethought twice about them until recently, when I had, in rapid succession, one jewelry claim, one personal property claim (also for jewelry) and then a huge loss when a tree struck my home in September. State Farm was amazing, from my agent visiting my home personally to my adjuster who WAS AWESOME (go Gina B!), to the people on the phone, to the subcontractors, I could go on and on. When the tree hit, I was displaced with my two dogs. First I was moved to a pet-friendly hotel and then I was placed in a lovely pet-friendly apartment in Bethesda (my choice of location). I was out of my home for six months, so it was significant. Everyone made it so clear that the first order of business was my safety, my comfort and keeping inconveniences to a minimum. No one ever qualified any statements with any hint of things not being covered or me reaching my limits of coverage. I was amazed at how genuine and sincere everyone was. Not only that, but everyone was also on their game 100%. For many reason, I chose to sell my home after the damage was repaired, but one contributing factor was that I was certain that as fantastic as everyone was, business is, after all, business, so I thought for sure I would be dropped by State Farm and stuck with some cut-rate coverage at an astronomical rate. That said, no one ever even hinted at dropping me, and when I needed renters insurance, well, to quote a phrase, State Farm was there. They are also covering my rental property and car. State Farm, as long as you want to cover me, I'm yours for life. This experience was really harrowing, but would have been made so much worse if not for you. I kinda love you. xoxo