Local florists will not deliver flower arrangements to Serenity Life Celebrations Waco because the…read moreSerenity staff is not reliable in being available to receive deliveries. Serenity should do better.

Where do I start with this train reck. The grounds were unkept weeds everywhere. As soon as I…read morewalked in, I knew immediately that this was a mistake. But unfortunately my family had already made the decision. The deco resembling that of a sleazy night club/lounge set in the 1970's. The owner Adrian did not seem to have any care or concern for my family's loss. Praying with the family seemed more formality than anything. This is a place that should have never existed in any community let alone central Texas. The empathy shown was only for his his bottom line. If you are looking for a professional do not come here. There was no checklist nor outline given to the family that detailed what to expect for the next couple of days prior to the funeral. The only concern was when the payment would come. Who was paying and how much money they would receive. Then and only then, would we receive more information. They did not deduct the items that we asked them to remove. They charged us for a plastic floral arrangement, that the owner (Adrian) picked out. I should have expected nothing less, from an individual wearing purple shoes. Then when we naturally complained they took it off the bill. They stole the design I created for my brother's program and video and repurposed it for their use. This was done without my expressed consent or written permission. This is illegal for individual, company or other wise. They told us the night before the viewing they were closed. Which was confusing, as if they forgotten the viewing was the very next day. After that call we were called once more and asked if we could come at 8 p.m. to bring his clothes. The next day, the viewing was so unorganized, we had a video prepared that we wanted shown during the viewing. Only one individual was present and he knew nothing about technology nor the computer. The individual was just there to open the door we were informed. The owner was MIA the entire time. Some other individuals arrived and rudely told us that we could not accompany them to the back to retrieve the files from the type c drive. Just when you think the cleanup has begun for the wreckage. Cut to the next day, which was even worse. My brothers funeral, I arrived at the church to make sure everything was ready to go about 9:20 a.m., they were late bringing my brother to the church by almost an hour. On our way back from the burial the driver was lost and was unable to follow his own GPS. This was absolutely a nightmare nothing Serene about this establishment for my family nor my brother. They made a difficult situation even worse. Maybe if you get the "Deluxe" packages with the fake angles, horse and carriage this is where they shine. But since my family didn't want to "Super-Size", this is the treatment you receive. This place is solely based on the bottom line, the amount of money that's spent. How they could be the number one sought after funeral home in Central Texas (Per The Owner) is lost on me. But America does love fast food so maybe that's the appeal. In closing don't take your loved one nor anyone else you care about to an establishment that has packages, with the description of a fast food menu. (I would have posted a photo but my camera was offended and refused.)

I am writing to thank you for all of your efforts in regard to my Wife's services. I realize that…read moreit is your business to conduct the service, but I believe you went well beyond the typical expectation for such an event. I was impressed by the organization of your operations and the way you made every accommodation to make the family comfortable at such a difficult time. I was more impressed by the Kindness that you displayed in the way you recognized the family's needs. You certainly were compassionate at a time when a physically and mentally exhausted family was in need of your help. You guys are definitely a credit to your profession and I would recommend your organization to anyone who should have a need for your service. More importantly, I believe that you are genuinely good and caring people and I am glad that you were a part of this time in our lives. Thank you again for being there for us. Sincerely, ~ The Mazza family

When you lose someone you love, the last thing you want to have to do is plan their goodbye. The…read moreone thing you do need during this process is someone to hold your hand and give you heartfelt guidance in planning a service to honor your loved one in the way that they deserved. I will never be able to fully express my gratitude to the entire staff at Lake Shore Funeral Home for their compassion, professionalism and true genuine care they showed to me during this difficult time. They will always have a special place in my heart. Shawnna Latino

Randy at Cen-Tex Monuments was amazing to work with. He helped design my mother's headstone and…read moremade the process easy. The headstone was completed in a timely manner. Randy even stopped by my mother's grave to pay his respects, and to make sure everything was perfect with the laying of the headstone (he even sent me pictures). Thank you, Randy, for your kindness. I'll never forget it.

I was impressed at the timeliness of their work and the communication from Randy was excellent…read more They did an excellent job helping us to protect and sure up a family headstone that was over 100 years old and it meant so much to our family.

These folks are amazing. They were very patient when my mom and dad met with them to plan out…read morethere funeral and burial arrangements. Their service is top notch. They go out of their way to help you with anything you need, which is super important when you are grieving. They took great care of my folks when they passed. They stay with you and work with you every step of the way. I couldn't be more pleased with them and I highly recommend them.

The whole staff was rude towards a family and won't let most of the family members in early like…read morethey did other family members of the deceased. They also had a security guard there refusing to let in one of the deceased wives. They show favoritism towards some of the deceased family members but were very very very rude and unprofessional towards the majority of the deceased family members . I noticed the funeral director Vidal De Leon being very rude and ignoring family members question. I Pray for healing for this whole family because your staff did a horrific job of showing kindness when this whole family needed it the most. i had to put one star although I wish I could select 0.

Funeral services out of this facility in Waco. Hubsters first cousin lost his wife to a sudden…read moreheart attack. The facility is outstanding. Beautiful and immaculate. Quite large. Accommodated all of us easily-keeping social distancing rules. The funeral home attendants were quite respectful. The trip to the cemetery was done with 3 police escorts. It felt a little sketchy but I must say Waco amazing-Everyone pulled over to the side of the road the police even stopped traffic wherever we were including on Highway 6. Remarkable in this day and time.

I would like to thank the staff at Wilkirson-Hatch-Bailey for the amazing job. They have served my…read moreparents and now my sister. Not only were they compassionate, caring and extremely professional- they took the time to listen to our wants and needs. Most importantly, they listened to our nephew's wants as they put their mother to rest. They took care of any and all logistics you can think of. From organizing the memorial, timelines and locations, communication with key personnel within the family, insurance process etc.... During these challenging times, it's tough to keep focused but they'll keep you on track. In particular, the Flores family would like to personally thank Josh Blake. Thank you for the well timed logistics of this unforeseen circumstance. You are truly a professional assisting - what I believe is God's work - putting people to rest peacefully. God bless you and the entire staff.