J'ai fait le pire cauchemar quand j'ai voulu changer mon matelas parce qu'il était très inconfortable.Ils sont venus chez moi pour le changer mais ils n'ont pas trouvé d'étiquette supposée et ils ne l'ont pas changé, Je ne sais pas de quel label ils parlent. J'ai ma facture et il y a une étiquette sur le matelas, mais ils disent que ce n'est pas celui-là.Je les appelle, ils ne me répondent pas, je leur écris et jusqu'à présent aucune solution. Je dois rester avec un matelas que je n'aime pas le pire service read more

we had the best experience at the store in DDO. we ordered a bed in the box and it is the best bed we've ever had in our life. We have the best sleep ever. we also ordered the charcoal pillows and they are fabulous. read more

J'ai acheter un matelas Tempur pedic en 2022, qui m'a couté la modique somme de 5000$. Après 2 ans il était déjà affaissé. J'ai attendu une année de plus avant de demander une vérification pour la garantie. J'ai payer un " spécialiste" pour qu'il vienne voir par lui-même le défaut. Sur place, il m'a même dit que les matelas avec mousse s'affaissent rapidement, qu'après 2 ans on voyait la différence. Sans suivi de Dormez-vous après 2 semaines, je les ai appelé pour avoir des nouvelles. Il m'ont répondu que le matelas n'était pas défectueux. Alors svp, dites-moi pourquoi nous avons un gap entre le coté gauche et le coté droit du lit? Pourquoi avons-nous mal au dos quand nous dormons du coté droit du lit? Plus jamais, au grand jamais je n'achèterai de matelas chez Dormez-vous. Garantie 10 ans, mon oeil! Service après vente? Quel service??? read more

Ok I can update that a very swift response was made by a SleepCountry representative and some resolution was offered. They way it was offered was gracious and understanding...however lets see how the subsequent returns delivery goes! read more

Don't pay the extra thinking that you'll get a good product and warranty you. I went there thinking I would get a better mattress from a back pain and unfortunately the product was no good because it was indented after 3 months and they would not change the mattress due to due to having a defect. It was over 1.5 inches deep and even though that is their policy, they would not honor the warranty and all for me another mattress or even exchange that mattress. Don't waste your time with this dishonest company just buy outside for half the price. read more

Was extremely well served by Madrick Gagné at the downtown store (550 Sherbrooke W). Great advice, he took his time, did not feel any pressure. I could feel he wanted me to choose the very best option for me. Thanks very much, Madrick, for your kindness and expertise, love my Serta iComfort 2!!! read more

So far my experience with them is very negative. It is very hard to get a hold of their customer service and they never call you back when you write to them or leave them a message. Their 10 years garantee is a scam don't get caught by it. It was never properly explained and they'll use any reasons not to honor it anyway. Their home made memory foam brand gave us back problems after only 4 years. Bad products, an even worst after sale customer service experience, I strongly recommend you buy somewhere else. read more

I bought something on-line but I needed to modify the order 5 min after I did because the other I received by email came with the wrong amount of items. I tried to call customer service but it is impossible. They never answer the phone at customer service department. Really difficult to deal with online orders. read more

I strongly advice people to NOT do business with dormez-vous! I found out by my experience dealing with them that they adopted a dirty business model. They will lie to you about your options, will refuse to reimburse and force you in an exchange direction. Unfortunately, many naive people will fall for it. Example, they will ship you a damaged mattress that you purchased in discount and after that they will tell you that you can swap it using the guarantee but that you cannot use that already used guarantee on the replacement mattress ... Basically nullifying your right to test sleep the mattress for a period of time. (At this point, they have the option to even ship you a returned mattress that seems fine in the beginning to get rid of their returned stock, a distrustful company, how can you trust them they won't do such a thing). I bought one of the most expensive mattress on the market Tempur Pedic. I settle for a promotion they had claiming they were from a batch of mattress unpacked at the warehouse but never used. So structural integrity should be perfect and other than small cosmetic scratches, it should be all good. (having 2000$ discount on it, i felt it was a good deal, mattress is worth 7000$). I received a mattress that clearly has been used and probably exchanged with the comfort guarantee by another customer. The previous customer might have been heavy because the mattress recessed a lot more than it is supposed to, showing a clear structure issue. Having clearly received something different than what I bargained for, the next day, I call the customer care and the sale rep to complain about it. This is where it become dirty. First the customer care attempt to convince me that I have no right and that I cannot get a refund (we been negotiating other avenue but I lost trust in them, so I asked for unconditional refund). The lady at customer care was trying to convince me that they can only do exchange and no refund. This is clearly misleading as per consumer law. I'm clearly eligible for complete refund and would also be eligible for damage and interest as they took back my old mattress and I will be without mattress for a few days most likely. Even so, she continue to argue with me to the point, I had to threaten of law suit. At this point, she asked to call me after she had the opportunity to ask advice with her manager. *Waiting for the call back at this point*. I used to be a customer since 2005, back then, the ethic and moral of the company was very good. I had an issue back then and it has been resolved professionally and with courtesy. Now, it looks like the company owner changed or the culture of the company has become very dirty. They have no respect for their customer and they don't care to lie and manipulate people in order to put them in a vulnerable position so they will be force accept any term. read more

My boyfriend ordered a platform, a mattress protector and 2 pillows to be delivered today, he received an email saying that they will call before they'll deliver and there was no delivery time specified in the email. My boyfriend and I went out to grab lunch and buy some stuff needed for the apartment. When we got back, we found a delivery notice on our door, so my boyfriend called customer services and asked why they didn't call and when they will deliver the order. CS scheduled the delivery on September 14,two weeks after! Seriously! It's very frustrating since we were expecting a call from them before the delivery and now we won't have a bed for 2 weeks because of this! read more

Went to the store in Sainte-Dorothee Quebec. The gentleman that serve me today was really efficient he was smiling attentive to ear what exactly the type of mattress I was looking for. Really look after my needs to suggest the best products that I was looking for. He was able to describe me all the criteria of the matress I was interested in. He answered all my questions and compare my picks so I can make my decision. He understood writaway my needs and was very patient to repeat some of the mattress descriptions. I didn't feel pressure to buy. He is a great asset for the company because he understood that good service is very important and new all is products. read more

The worst service we've ever experienced! They said it was their best Labor Day Sale price, no taxes! Well guess what? When we went to pay in full, they charged us the tax! So we asked for our $150. deposit back. We were then told they couldn't debit my card that they could only send us a cheque. Wow, I guess they don't trust their employees to reimburse clients. Never going to them and will let as many people as I can know pleases do not deal with Dormez Vous. read more

Horrible experience. Recommended a mattress thst was exactly NOT what i needed. I think she was trying to get rid of her last mattress of that model that is now discontinued. Contacted sleep country 4 months later when mattress stated Really sinking. They had me fill in an onli e claim that doesn t cover tbe defect i have. So they sent me an inspector. I waited over 2 months for his visit. I told him the problem but did not want to know. How can someone see a mattress sink without someone getting on the mattress? Sleep Country does not care about customer satisfaction at all. Consumer protection is the only way, it seems read more

We bought a Dormeo 1F mattress in sale $1800.00 instead of $3200.00... It is way to firm ...after 10 days they ask $600.00 to change it for the Dormeo 1 wich is the next one in firmness ... So be aware ...That politic of 100 nights warranty MEANS NOTHING.... read more

Don't let they catch you by the "10 years warranty". Just after you buy and when you need to use the warranty (even if its a less then one year use of the mattress, as happened to me), they let you know about "warranty specifications" TO NOT REPLACE THE DEFECTIVE products. I have now a visibly shape problem mattress, within 7 months of use. and they don't want exchange the product because it has less then "1,5inches damage". That sounds so ridiculous. iF SOMETHING IS DEFECTIVE, IT'S DEFECTIVE, and has to be changed if it is still under the warranty! That's it! Specially if you consider that it has just months of usage, not year. We have had back pain now because of this mattress and they didn't try to solve anyway. Customer service just said some supervisor was going to call us within 2 days and this call never happened. Such a shame for a big company as Dormez-vous! Now I going for my rights and, if no solution is given by the company, I am up to go go with this defective mattress to the store's door and show how big mistake their new clients are about to do buying something from them! read more

Very nice and friendly. Showed me a bunch of different mattresses, allowed me to try out all of them, answered all my questions patiently, and even offered to stay open later just for me. Recommend them highly for anyone who needs help in guidance in picking the right bed. read more

There is no less then one star which i can choose, i feel regret to purchase from Dormez-Vous Montreal, i spent lot of money for two mattress which i can buy 6 from IKEA, these Mattress make me back pain, these were damaged in less than a year which has 10 years warranty i sent them pictures but they said it is not dammed (it is alright), i prefer to through it out and say sorry to them next time and will advise other friend to keep away read more

Picked up a mattress protector/pad here today as it is very close to where I live. Not a lot of people here on a slow and yucky Wednesday evening. I didn't want to pay quite as much as I did for what I bought, but it was close and convenient and I didn't know other stores that would sell this sort of thing. Oh well. read more

Excellent service! Mahnaz is very knowledgeable and attentive. She allowed us to try many mattresses and after making our decision we bought one, that a month later we found was too firm for us. We called to let her know, and she went out of her way to please us. She got us another mattress; the right one and still at a half price! I can't say enough good things concerning her professionalism, kindness and desire to exceed the customer's expectations. The same goes for Damien, who helped us when Mahnaz wasn't in the store. I will continue buying my mattresses here and I fully recommend the store and these fabulous sales people! read more

Mattress got defect in few months only and they do everything to avoid to replace it and to Honor the warranty. While the reclamation process, they'll make sure the label about the "New material only" is still there and no stain is visible on the mattress cuz they will put it back on the market read more

One the worst customer service. Always they tell you your request will be processed in 48 hours, but it took weeks to process my request. I had to call 8 times, finally they accepted my request and sent me a mat, worse than my old one. I had to fight again. I slept on the floor for months. I exchange my mat twice and always received a defective mat. Still fighting with this company. Interesting note: on the website of dormez-vous, everyone is happy, all good reviews, but if you search a little bit, you can find the real story. One of the worst customer service ever. read more

I love my adjustable bed as I am disabled, going in for a third surgical procedure. My adjustable control stopped working while the bed was in the upright position, I had to wait 8 days, sleeping in the guest room, where the mattress was not as good as mine. Now the frame broken and I have to communicate with a supplier via email. This is totally unacceptable! I am not overweight and the bed is just about a year ol. It is obviously of poor quality! read more

DO NOT BUY A MATTRESS FROM DORMEZ VOUS. I purchased two mattress from Dormez Vous, the first Kingdown, after 5 years the lining underneath the mattress ripped. They replaced the mattress with another Kingsdown. After one year the mattress has deep valleys and a hump in the middle. I called nine (9) weeks ago for a customer rep to come and evaluate the problem. I was told that someone would call me to set a date, still waiting. I called again left a message, no one returns the call. In addition I am told, if you speak to a person, that they have a back log. My question is if you have a back log, one, their mattresses must have a lot of problems, second, why not hire another customer rep to reduce the back log of 9 weeks. read more

Bought a mattress from them got a CONFIRMED delivery date and time between 4-7. 7 o'clock rolls around no mattress so I call them and they tell me my confirmed delivery time is 5-8 now. Why confirm delivery if you just ignore it? 8 o'clock rolls around still no mattress. I call them yet again and I am told 'Oh you're just going to have to wait'. Would not recommend anyone buy a mattress from this company ever as I will never be trying to buy from them again. read more