The service during the sale was good, they were helpful and I got what I thought was a good deal, which is basically what you want in a purchase, right? Put it on 1 year no interest, thinking the entire payment would be due at the end of the year with no payments or interests or fees mandatory. I was wrong and was my mistake not to read the fine print I guess.
They use either AccorD which I did not have, nor did I want due to conflicts I've had with Desjardins in the past. So we went to another financial service they offer, which is Citi Financial. Last month, got a nice surprise on my invoice (No surprises before this time). 21$ were billed for my "Account creation anniversary", which is apparently stated on the contract. Here is how Citi Financial works: If you have more than 500$ left on credit, after 1 year of REQUESTING credit from them, they charge you a 21$ anniversary gift. Happy anniversary to me? Nothing could be done to waive this fee.
I've called Dormez-vous twice and left voice mails, no return. What's the point of a voicemail if you don't return your customer's calls? Do I really have to go make a scene in store to get your attention? I've got more self respect than that and even if I fight by principle, it's 21$. It's almost not worth the time and energy.
The sale itself wasn't bad, except I don't think the bed really suits us. Can't blame them for selling it to us though, because buying a bed is as complicated as rocket science and sellers from different stores have a tendancy to contradict eachother, noone seems to have the proper "formula". There's no way you can determine in 10-15 minutes of lying down on a bed if it suits you, that's clearly impossible. And of course, if you miss the "trial period" and you realize your poor night's sleep is due to your bed, you're pretty much stuck with it until the bed either has a defect or you change it.
I would have rated Dormez-vous higher, maybe 3 stars, but the description of A-OK for 3 stars doesn't suit the reality... 2 stars sounds about right: "Meh. I've experienced better." What's sad about all this is that for 21$, both companies lose a return customer which might have redirected business towards you and given good press.
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