To put it simply, if you require anything more than an easy cut and wash, avoid this establishment. I don't consider myself to have extremely problematic hair, but on numerous occasions I have been disappointed (why I kept returning, I'll never know). Having my hair dyed has never been a more frustrating experience, trying to convey the colour I wanted to the staff was just impossible. They seemed to have their own ideas and plough on regardless. Additionally, once I voiced my displeasure, they refused to listen to my points and said that 'it looked fine to them'. I believe I missed the point when their opinion on my hair was paramount, and mine mattered very little. The explanations they gave were condescending and rude; working in retail I have learnt that customers can be difficult fickle creatures, but must be made to feel appreciated and valued, not treated like an ignorant child.
Not only was my hairdresser condescending, but the other staff gave me a frosty reception on numerous occasions and thus giving the overall feel of the place a very uninviting environment. read more