We've bought most of our appliances at Appliance Direct and keep coming back for a reason. This…read morevisit reminded us why. Our new refrigerator started leaking, so we called for warranty service -- and Chris reached out the very next day to schedule a time. He came out, ran into a parts issue, and was straight with us about it. Back the next morning at 9am, fixed in minutes. While he was here, I mentioned something that had been bugging us since our dishwasher was installed -- our touch faucet kept randomly blasting water out of nowhere. Not even his call to fix, but he took care of it anyway. Chris is exactly the kind of technician you hope shows up. Knows his stuff, communicates well, and actually listens. -- He's a keeper!​​​​​​​​​​​​​​​​

We have purchased a few appliances from them over the past couple decades. As we have in the past…read morewe experienced knowledge staff, a nice selection and no pushy, stalker sales people. Paul was great and went the extra mile to find the black stainless we wanted. No pressure, great selection, in and out quickly and delivery next day! Thanks Paul!

Title: Beyond Exceptional Service at the Merritt Island Home Depot!…read moreI am writing this review to express my deepest gratitude for the exceptional service, integrity, and dignity I experienced at the Merritt Island store on July 20, 2026, around 6:30 PM. As a below-the-knee amputee, navigating large stores can be a real challenge. I was in a mobility cart, completely lost while trying to find irrigation piping connectors and glue. I had been wandering around for about 30 minutes, and at one point, my path was blocked by a large rolling ladder. Without me even having to ask twice, your amazing employees jumped right in. They moved the ladder out of my way and guided me directly to everything I needed. Without their help, I honestly would have been stuck in the store until closing time! On top of that, they even helped me check out. I'm usually not a fan of self-checkout, but they stepped up and took care of everything for me with total kindness and respect. It is so refreshing to be treated like a real person. By far, this Merritt Island location is the most exceptional Home Depot I have ever visited--and I've been to stores all across the country (both before and after losing my leg). Lowe's doesn't even come close; they don't treat me with the human decency I experience here. Home Depot is my absolute only choice for a hardware store. To management: you have trained an extraordinary team--don't sell yourselves short! In my book, this is the single best Home Depot in the nation. Thank you from the bottom of my heart for all that you do. Please share this with your entire team so they know just how much their kindness meant to me. Gratefully, Brian

I rented a truck for an emergency move; Ruth who works in the tool rental/rental section was…read moreincredible. I was in a bind time wise and she made the process so smooth and easy!!! I am so thankful. Thank you Ruth!!

Buyer BEWARE!!! I purchased a newer whirpool washing machine from this place because it was a deal…read moreat just under $400. I got the unit home and installed it, and for a few months it worked great. The past few weeks however, it started having trouble with the drain pump. It wouldnt complete the wash cycle and stopped with error codes on tje screen due to the drain pump sporadically not working. I'm a handy guy so I took the back cover off expecting to just replace the drain pump with a new unit off amazon or something. Too my horror I found that this company attempted replacing 2 wires to the drain pump that had previously worn through, by twisting new wires together with the old wires to make a bypass/patch. The wires were only electrical taped together. No connectors. No solder joints. Just a twist and a prayer. These wires are 110volt AC wires to the pump that came loose, were arcing and sparking and very well could have burned my house down! I REPAIRED THE WASHER MYSELF PROPERLY, and all is well now. Do yourself a favor and dont buy from this company if you value your loved ones and the home you made together.....

This place is horrible. Waited weeks for them to fix a dryer we paid $195 for. They kept saying…read morethey needed pieces and a week would go by and NO ONE would show up or bring these pieces they had to order and wait for. Finally they replaced the machine with a machine that's constantly making a squeaking noise and is now not fully drying. The same problem as the previous machine. The button to even swap the cycles is broken and has been since I received the "new" machine. I'm so upset. I thought I could deal with the noise but now it isn't even drying on a full cycle. I wouldn't recommend this place at all Updated to say when I called originally the owner or manager who ever was upset about my original review and said even though you had all that to say we are still working on this for you. What a joke because obviously he was too upset to do anything. Waited over a week for them to contact me after they found all the countless tickets and paperwork for all the pieces and parts they supposedly replaced or fixed and they can't seem to find them all or need another 2-3 weeks to find these papers. He told me he found a ticket from forever ago when I purchase the original machine Aug 15th and contacted them 3 weeks later because it was broken. I waited weeks and weeks for them to come and replace parts or check the machine which never got fixed. They came and replaced parts ONCE and all the other times we were waiting on parts his people never replaced them and I had to hunt them down to come back around because they supposedly had to order these pieces they never replaced. Was also told their people provided me with all this paperwork and when told no one gave me any paperwork for any of the work or even the replacement machine they brought which is broken. I was basically called a liar and told I probably threw those imaginary papers away and didn't notice BUT I kept the receipt for the original purchase . Nothing is being done about the broken replacement because supposedly he spoke to his guys and the person who dropped it off said the noise the machines been making was never there! Even after telling me to call if I had any issues because they replaced the belt and the noise should have stopped. I then asked about warranty on this new machines because it took them the entire warranty for the original machine to replace the original broken machine I purchased from them. The person who dropped it off told me if I have any problems just contact them and it will be okay. Well that was a lie and when I told the manager or owner who ever this he told me well did they give me paperwork. I said no. He said well this is a lesson for you. Always get paperwork. Basically telling me I'm screwed. Not to mention we brought a Samsung and they replaced with with a GE which is obviously priced differently . Overall it's been a horrible experience and I will never go back. No attempt to make this right knowing you sold us trash and then proceeded to replace it with more trash.

Salesperson John was very nice & competent. Items we bought…read morewill be delivered & installed in a week

Feel ripped off. Guy dx issue over the phone then charged a $200 not refundable price. Took forever…read moreto get it and have guy come to put in for $100. Said "wait" to see if it works. I do not recommend this business because of the shady dealings they pull. Whose policy is it of no refunds if a part doesn't fit? The guys name is Bob. Run away from this business.

Steve was FANTASTIC. He returned my call/ text promptly. He phoned and diagnosed the issue over…read morethe phone and walked me through an easy fix. I would HIGHLY RECOMMEND. I went from frantic to washing clothes with a Very short period of time. USE THIS SERVICE PROVIDER WITHOUT RESERVATION

Excellent service! My dryer quit heating. Steve called me back promptly, came out the next day…read more(which was Saturday) and was able to complete the repair. Honest and very reasonable rates. If you need your washer or dryer repaired, you're not going to find anyone better!

Store is great. Manager is great. Delivery guys were good until they left without telling me the…read morecold water was turned off and I would need to cap the water line before turning on cold water. (New fridge didn't have water and ice feature.) if they would have just said something the whole thing would have been good.

I got a great deal on a side by side refrigerator/freezer that was delivered promptly and installed…read moreperfectly. I got a refund for the new water line because the old one was adequate. Credited back to my account immediately.

Electrician Robert is by far the best in his specialty. Responded immediately with expedited…read moreservice, detailed quote provided in less than 24 hrs, and even returned 2 days later for an unrelated emergency call! He provided the best price of 3 quotes, and even captured 3 things both other companies overlooked in their estimates, plus one mistake which would have been an increased cost to the HOA. He knows the code and does everything by the book, protecting the interest of the customer, with immediate communication to share his analysis & recommendations. My condo community has used many vendors in a variety of trades, and Robert's knowledge, communication, quick responding and fair prices make him shine above all others. He is the only electrician we will use moving forward. We've counted on him for major projects like full electric panel replacements for multi-unit buildings, plus 2 urgent service calls for other matters. Same day response to all! Highly recommend!

Well it's been 2yrs since my last appliance repair. This time it's the ice maker. I received…read moreexcellent communication and a next day service. Tony arrived 15 min prior & got right to work. He was thorough informative & didn't try to up sell me. Unfortunately the part I need is no longer manufactured. But Tony said the fridge is in great working order. The ice maker still works I'll just tolerate the moris code for now. Thank you for your professionalism, timely, honest service.

I have the original 1962 GE Wall Oven in my home, I did not want a new one. The thermostat and…read morebroiler were fried. It was down for two years. I called Top Line and got JBs info, and he repaired it. No other appliance repair that I called would work on it. JB got the parts and repaired it. I love cooking in it and he did an outstanding repair job. Everyone else refused to work on a wall oven. I highly recommend this service and would use again if I need to. I would rate 10 stars if possible.

DO NOT USE THIS COMPANY! John cannot be trusted. He lied to us, my bank and the Better Business…read moreBureau. My credit card was charged twice and he refused to refund my money. Even went in and confronted him in person. Detective confirmed it was credit card fraud. Don't understand how he is still in business!