This was such a great shop and such nice people…read more Sadly they are closed as of today. Like out of business. So sad

EXCELLENT BBQ and Smoker supply shop in West Jordan. They have a ton of items to offer and plenty…read moreof room to grown. Pits: They offer Green Mountain Grills and Camp Chef products as well as some "live fire" pits from various manufacturers. I have a feeling they will be adding more brands and selection as they grow. Pricing is very reasonable and you will be window shopping new grills frequently. For your pellet grills, they offer a full line of pellets with all of the flavors and varieties you need to shake up your cooking game. There is an entire wall of rubs, spices, and sauces to fill your pantry and you fill find all of the Pro Team brands here that you just cannot get in the grocery store or other places. Great to have these folks out west, excited to keep coming back for more!

Took my Treager there to get fixed. He carries a good line of smokers and grills. No Green Eggs…read more Pizza ovens. He carries fresh meat as well. But a nice array of Treager grills and other brands of smokers. He also has some nice gas grills. Lots of good grillin' accessories. Plenty of Traeger pellets and other brand of pellets. Lots and lots of BBQ sauces to choose from. Ah, so many sauces, so little time. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

This place is awesome! They are very helpful and the…read moreassortment of rubs and sauces is great!

I went in Saturday to look for a new heating element for my old hot tub. The gentlemen that was…read morehelping me took his time to walk me through different scenarios to test to see if it was the heating element and let me know to come back and talk with his Spa repair guy, took pics of my heating element to make sure I would get the right one and said he would call me. THIS IS CUSTOMER SERVICE! I left feeling like I knew I could trust them. Also, this store has the coolest things! I want to re-do my patio with all things from this store. :) I will recommend this place based of just this one interaction. Thank you!

I was a hot tub newbie and had several (significant) problems early on with a hot tub I inherited…read morewhen I bought a new home. The folks at Take-a-Break were incredibly helpful and now my hot tub is low-maintenance and running perfectly. I honestly can't believe how much time they were willing to spend with me. They really just love what they do and are happy to help. I wish all customer service was as good as they are.

Our experience at Hearth and Home was very poor. There was little to no project management…read more Contractors were not aligned, not scheduled properly -- nobody was working to get our fireplace install done. Office care and follow-up was insufficient; no-one showed follow-up or leadership. I had to manage it all. And there was a lot of basic incompetence: the wrong fireplace being ordered and installed; the facade covering not being scheduled, then turning up in the wrong size. And so on. I have a busy working life, like we all do, and frequently I had to cancel work plans with little or no notice, to be at home to let contractors in, who then didn't or couldn't do their jobs. And when I reached out to the Hearth and Home office, fingers were pointed, but the job wasn't resolved. I'm left looking at a big invoice that I don't think this company has earned. They have made my life stressful, I'm really aggravated by the experience. Two months after I walked into the Sugar House office, the job still isn't done. In sum: I can't think of a more earned one-star feedback than the useless team at Hearth and Home. If you read this review, go somewhere else, please.

CJ installed our fireplace perfectly; it looks beautiful and works like a dream. Gary at the…read moreshowroom on 21st helped me pick out an insert model that was both aesthetically pleasing and within my budget. Both guys were super-pleasant to work with, and we had a great experience all around, from the initial purchase through to the actual installation, from start to finish. I highly recommend CJ, Gary, and the folks at Hearth and Home!

If you want to go to worst Home Depot in salt lake this is your option. No customer service, no…read morecarts in store, you have to grab from outside from cart return. I go to Home Depot over Lowe's but this one gave me a Lowe's feel. I will go back to the copper hills location and never stop back by West Jordan location

Tyler and Liz absolutely the best. Very patient, kind, and friendly! Despite the late night and…read morelast minute purchase, they both helped out a lot. Thank you, I really appreciate you!

Absolute horrible customer service ! I bought a clearance item the day before which I wanted to…read moreexchange for a different item I had the receipt with me and was even going to spend more money but was told no returns on clearance items, I asked if there was a sign saying so to which the person snapped "there are signs everywhere " and walked off , I went to the section where the clearance tools are displayed and no return policy sign was present , I looked at my receipt and nothing was noted there either , I went back to the gentleman and asked where it was he snapped back " it's posted in the area and walked to show me but then realized I was telling the truth and still snapped back "it's our policy and I can't return it , what a joke !

On Saturdays, there's free popcorn and they sometimes bake cookies or jerky for the customers in…read morethe grills! Earlier this week, I stopped by the UPS next door and came inside to take a look at the Ooni pizza ovens I'd been eyeing. They didn't have the model I wanted, so I got some household needs and chatted with the employee at the register when she mentioned the calendar coupons work for in store purchases of items available online. This was super helpful! I went ahead and ordered the exact model of the Ooni I wanted and used my coupon on it. Got ship-to-store (free for almost every retailer) and easily picked up my pizza oven. A criticism I do have is that the Ace Hardware online nor in-store computer search isn't super robust, and I had to come back the next day to order another piece of equipment for the pizza oven, and because the description on the website is so poor, I had to check the manufacturer part number to see if it worked with my oven. It should now that I have the package in my hands, but I was nervous for the lack of description. Another issue I also ran into was that I had two keys manually copied at this store (their auto key machine is down) and one of the keys turned out bent the first time. I got them to redo the key and then didn't check it again after trusting it was fine. I got home and... the re-key is also bent. This is pretty frustrating since I have to go back and get it replaced, or get a refund. So for keys, I don't recommend. But most other things, they're very convenient and have friendly and helpful staff.

Skip the big box stores in favor of this family owned Utah business. Smith & Edwards has been…read morearound since the late '40s, with the West Jordan location opening about 9 years ago. The staff is incredibly helpful and informative, and it has that old school feel where you can tell they genuinely want to get to know their customers. You might be a few more dollars than you would on Amazon, but you'll feel good doing it!!!! support small

What DON'T they have?…read more Answer: ACE Hardware. Well, they do, but it's a very small part of the store and it's not that impressive of an ACE. I wouldn't go there for the ACE Hardware aspect, but perusing the aisles I noticed that they do carry some unique and also niche items that other ACE Hardwares may not necessarily carry. That aside, wow, what a comprehensive store. Everything outdoorsy: camping, hunting, fishing, BBQ, etc. Tons of clothing, which is probably close to 40% of the store. Then there is the toy section. Huge. Good place to shop for toys. Lots of unique offerings, too. Then there is the candy/snack section. You will spend 20-30 minutes easily going through the aisles there and seeing what they have. I dare you to walk out empty-handed! LOL Then there is this bin section. Lots of sort of cheap (not necessarily cheaply built) stuff. Some aisles have kitchen or household gadgets and things, lots of aisles have what I would call Christmas stocking stuffer kind of items that include toys and games and novelty items. Kitchen and household goods section is huge. Employees are friendly, mostly teenagers. Good peeps. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

I love everything about this store- the cooking classes, the fun staff, Bob, Marie, and Austin…read more I've replaced and added several of my kitchen appliances and items. I'm not known as a gifted cook but their classes and pointers have enabled me to make some really good dinner items. I'm so glad to have found this family owned business. I highly recommend you go to a free class and meet the family. They stock everything from spices, dishes, pressure cookers, pans, and all kinds of Bosch appliances. They always go above and beyond for their customers. You're going to love it here.

I was given the phone # of this location as I was trying to determine if a certain food processor…read moreattachment would fit my universal Plus. I was told to talk to Bob but he was with a customer so Maria helped me. Like other reviews, I can't stress enough how helpful she was in identifying the exact attachment I needed & even did an internet search to try to locate one since they are no longer making them. I will DEFINITELY keep this contact for future reference!!!

I have been a customer for over 20 years. It's all good unless you have a problem and need warranty…read moreservice. It's been over a month. I call daily and get a machine or get transferred to a machine and no call backs. Sales associates are great, the appliances are good and at good prices. There seem to be no service after they have your money.

Dave is awesome! Excellent service. He was quick to return calls and emails and knew how to use…read morewhat we were looking at and appreciated his tips.

My friend turned me on to this spot. I got an email invite to purchase a portion of a cow and I…read morejumped all over it. Literally 2 weeks and my order I got an email that my order was ready for pick up. I drove over tonight and it was dark, and the street, being rural, had no lights. When you enter the property you'll see a sign that says "No Entry", drive through, stay to the left of the house and in the back you'll find the retail store. See pics of the entrance. I told the nice ladies inside the store my name and asked me to go outside, turn right, to see Travis who will load up my car. Sure nuff, T Money had my two 35 pound boxes ready to load in my car. I've not yet tried any of the beef yet but when I do I'll update the review. This spot is my new jam... can't wait until I run out of eggs.

Great products. Friendly service and in a SUPER Convenient location!!…read more My family and friends are obsessed