I appreciate the ability to walk in and ask for my items and get help finding them. Even what seems…read moreobscure to me, I just ask and Palmer's has it.

After over an hour in the store, I was charged and they refused to give me my merchandise. Had to…read morespend another hour calling "corporate" to have them "promise" to give me my money back. Went across the street to O'Reily's where the products were cheaper. AVOID LIKE THE PLAGUE. Horrible customer service and your time is worth something, as well. Now I'll have to spend days going to my computer to check and see if they REALLY re-credited my credit card.

I continue to shop at Norby's. Since moving to a new…read morebuilding a few years ago, they have continued to expand inventory. Norby's is my go to store for a number of items. Now that winter is setting in I always get bird seed and suet there. Have a small or large hardware need? Check out Norby's. And in the summer, I like to check out the garden center for flowers or garden plants. I recommend checking out Norby's.

Absolutely love this store. I have been able to find everything that I need 98% of the time. Very…read moreclean store. The staff is always cheerful, smiles and helpful. When I come in, I'm often approached and asked if there is anything they can help me find. The employees offer great advice when i ask. Great quality merchandise. The Garden Center offers a wide variety of flowers, shrubs and trees. I always look forward to spring when it opens up and i can once again browse the gift shop. Stress free shopping all around. Oh, AND... the popcorn is a huge plus. ~ Thank you !!!!

No stars. Exceptionally poor customer service. Will never purchase or rent there again.read more

Bruce has almost everything 3 years of going there only one time now that I couldn't find what I…read morewas looking for and that was bed sheets this guy has everything great store good people everything even got rocks two styrofoam balls 2 puzzle glue bike parts surgical gloves Zippo lighters computer mouses do man has almost everything

Had exactly what I needed to finish my project. Employees were great. I would highly recommendread more

Hometown service when you shop here! This is not your big box home improvement store. This is your…read moreneighborhood home improvement store with excellent service. They have a little bit of everything to help you with your project. Plumbing supplies, light bulbs, Benjamin Moore paint dept, shovels, rakes, pesticides, electrical repair items etc etc. Will you find a whole aisle of flooring options or shower stalls to buy- no. But how often do people need these things. Save yourself the time next time you need just a few things and come here. Close parking and service from people who know what they are talking about. And they offer to help you- no hunting them down while they try to avoid you. Will prices be a bit more-yes. But remember you are supporting a locally owned business. I have shopped here over the years for paint, plumbing repair parts, yard waste bags, rakes And much more.

Purchased a defective item and they refused to give me a refund. I produced the receipt but they…read morewouldn't budge. They claimed that I purchased the item elsewhere even though the receipt clearly showed that it was bought in their store. I had been a customer their for 22 years but from now on I'll do business at Tractor Supply down the street. This isn't the first time I've had trouble with the manager of that store.

We love this place. Every tome we are in Galena we seem to have to stop in. It never disappoints…read more The staff could not be more helpful!

I love the owners this is a family owned business for over 100 years. Of all people I should know I…read moream the future arris of this store. I think they have everything you need and more! Bring the whole family! There is something for the kids to do and mom to look at AND dad too! This store has hospitality GREAT service and family owned this is a WONDERFUL store with 5 store fronts of wonderful long lasting items!

Management here is very knowledgeable, and security is extremely tight. Always a pleasure.read more

These hardware folks are definitely helpful!! This place feels local, even though it's not. 10/10.read more

Great place but way out in the country. We found what we were looking for.... This place is huge…read more We had a friendly fellow helping us too. So stop by and check out a great hardware store. They even help with product information.

From the owner: Tools, Plumbing, Electrical, Competitive Prices…read more Products Lightbulbs, Flashlights, Wrenches, Sockets, Gloves, Fluid, Air Conditioners, Fans, Humidifiers, Kitchenware, Lunch Boxes, Mulch, Grill Pellets, Drill Bits, Spray Paint, Tiles, Garden Supplies, Ratchet Straps, Hoses, Tool Belts, Drills, Oil, Fishing Supplies, Potting Soil, Tool Boxes, Lubricant, Fishing Lures, Saws, Caulk, Saw Blades, Fishing Poles Brands DeWalt, Milwaukee Tool, NEBO Tools, Prestone, Tarter USA