We walked in to the Troy location in need of a replacement key for a 27 year old vehicle. Bobbie…read moregreeted us and assisted us in a friendly and timely manner. Our technician Phil quickly took care of programming the new key and ensured it was working correctly. Highly recommended!!!

Baker was selected to correct a broken patio door lock identified by a home inspector as part of a…read morehome sale transaction. The Baker tech told the sellers agent that the lock was not broken but it worked in a different way and proceeded to show the agent a way to manually work around the malfunction charging them $85 for the advice. As the buyer, I continued to work around the malfunctioning lock for over a month before finally contracting a "real" locksmith to look at it. Turns out the lock was unfixable and I paid almost $340 to replace it. This locksmith is dishonest - do not ever use them!!

I called this place friday at about 230 pm and left message. The machine said the office was closed…read morebut mobile service was in service. I locked myself out of my garage. Mark called me back in less than 5 minutes and arrived about 5 minutes later. He was extremely professional and very friendly. I needed him to get in my locked deadbolt and make me a key. It took him maybe 5 minutes to do that as well and was very reasonable on price compared to others in this area. I would definitely recommend and will definitely use them again if I get myself in this kind of situation.

Locked my keys in my truck otw to a pickup. Called and was there in 10 mins and had my door open in…read more30 seconds. Swiped my card and was on my way. Quick easy service

They were responsive, professional, and very helpful. I would definitely use again and recommend.read more

Super service at a reasonable price. He special ordered a…read moreunusual blank key and cut it perfectly once it arrived.

When I called, they said they couldn't get to my car until the following Monday after 11, I called…read moreon a Friday. Then when I asked for the cost, they couldn't even give me a ball park on labor cost because it depended on the person they sent out, but they were going to charge me a fee just to come out - without giving me any clue how much the job would cost in total. I called another locksmith afterward and he gave me a detailed description of the problem and that he couldn't get the key code until after 11 Monday because of GM. He then told me exactly how the process would work, and how to avoid a on site charge, by letting him make the key and me program it to the car. Saved me hundreds, and his honesty highlighted the dishonesty and scam-like behavior of this company. I will NEVER do business with them.

These ole boys are quick! Im thankful for that. I had locked my keys inside my house and was unable…read moreto get in. Of course I was pressed for time and struggling to figure out what I was going to do when My favorite bartender suggested I call these ole boys. they were quick to respond and came out immediately; they unlocked my house door within suitable time and all was good!

Answered phone and responded quickly and got my door unlocked…read more They were polite and helpful especially in the heat wave we had this summer when I used them.

They installed a new locking system here at Ohio Judo & Jujitsu Academy and also rekeyed…read more all my other door locks to match. Out standing service. I definitely will be using them again.

When the turn of the century lock on our old house went sideways (literally) I was at a loss as to…read morewhere to go. We had no interest in modernizing our current set up, so that eliminated the big box retailers. We were hesitant to pay for a locksmith right out of the gate but needed a solution quickly. An internet search reminded me of Gem City Key Shop, which I had seen many times while downtown. I hoped that a well established shop located in the same city as our old home would know best how to help. My husband and I headed in and were greeted by a lovely, helpful gentleman. I showed him the pictures of our lock and he immediately diagnosed the issue. He pulled a similar style lock from the back and proceeded to explain to my husband exactly how to fix it and what pitfalls to beware of in his attempt. He told my husband to bring the innards into the store if there was an issue. I was delighted! In that moment, he secured our future business. He offered the best solution for our problem without trying to sell us a thing! My husband went home and upon removal of the lock saw the very issue, along with a couple of other things likely caused by age/wear and tear. He returned to the shop and they fixed things right up. Re-keyed the lock and made keys for us at an insanely cheap price. The key making was a real treat since over the years we have only been able to find one other business able to make keys for a lock as old as ours. TLDR version-We had a big problem, Gem City Key Shop had a simple, economic solution and stellar customer service.

Gem City Key Shop is phenomenal! Not only do they do quality work, they are wonderful people! We…read morehave needed a rekey for an older side door of ours for years. I thought to call a locksmith but wasn't quite sure where to start. Gem city Key Shop did not disappoint. They were quick to fit me into the schedule and provided so much knowledge while on site. Barry was able to provide keys for a door we had never had any too as well as rekey and match keys with our extremely old and very unique front door. It feels like we have a new house! Thank you Gem City Key Shop! We will definitely use you again for any future needs.

When I called they actually answered v.s. Recording and were Quick to arrive ,friendly & efficient.read more

Their response's were very quick! Arrived on time, changed 2…read morelocks and 1 key pad in about thirty minutes. $160 total!

I called to get a quote on a garage door opener and/or repair. The price they quoted over the phone…read morewas the price I paid AFTER the services were completed. I'd definitely use them again in the future.

I provided all of my information for someone to contact me for a quote and I was never contacted by…read moreanybody from Doors Galore!