Dropped off a one way.....From Ontario. I am an old timer to this location on Hovley Lane and the…read moreconvenience on the location was #1 reason I originally chose it over 20 years ago...the owners is why I stay. Love to catch up with Tom when I come to town via Airplane to Ontario and rental one way out desert. Flying into Palm Springs is no longer a non stop option for us. Selection of cars in Ontario-4 stars Ease of drop off in Palm Desert-5 stars Nice people-5 stars Good one-way price-5 stars

Horrible experience. I rented the car online, got insurance and other things. Used my debit card…read morewith a visa logo. They were busy. I went there to pick up the vehicle I rented online. Everything was going fine, she asked for my card and ID, gave it to her. Then she said that I needed a major credit card. I don't have one. She then told me without one I can't rent it. And dismissed me. I left. I called Budget customer service, after his investigation he said there was no reason why she should turn me away. He gave me some suggestions and we will see what happens. But don't go here. I'm headed to enterprise now. I had to call another uber. I have spent all day on a mission to find a rental car. No luck. So thanks lady, now I don't know what I'm gonna do.

The office staff, super nice! The young man was able to resolve the problem in a very professional…read moreway. The vehicle was very clean , great performance. If I would be looking to buy one, I will go for that model!

Unfortunately, this was a really frustrating experience. I first rented a car from the Varner…read morelocation in Palm Desert, and the vehicle was extremely dirty on the inside and clearly not sanitized. Because of my work schedule, I couldn't switch it out right away, but I would have if I could. A few days later, I went to the location on Highway 111 to exchange the car. The staff there seemed overwhelmed and honestly pretty annoyed with customers, which didn't help the situation. They did give me another car, but instead of handling it professionally, it felt careless. After I mentioned my concerns, they cleaned it so aggressively that they handed it to me completely soaked on the outside, with all the windows still wet, almost like they wanted to make sure I noticed. I was already irritated at that point and just left. Enterprise had a chance to make things right and didn't. Overall, the experience showed a lack of care and basic standards. I won't be renting from them again.

We recently rented through Desert car rentals. What a great bunch of folks from start to finish…read more The car was impeccable, you could tell it hadn't just had a band aid and a quick rinse off turn around. They pick you up from the airport, so there is NO LINE to stand in. Your paperwork is awaiting you as is your car, and the guys transferred all of our luggage just apparently automatically. And when we returned, it was to a friendly smile, a wave, and they remembered who we were. You just don't see this in the car rental business, and we rent a lot of cars. Also no annoying big upgrade sell thing going on and no extra charges . We will always rent from Desert in the future.

If I could give zero stars, I would. I prepaid for a mid-size SUV through Orbitz, but when my…read moreflight was delayed (which obviously happens), I had no idea I'd be punished for it. The "service" here is a joke. Tim (who apparently runs the place) called me literally minutes before closing to ask if I was coming, then dumped a random Kia Forte by a flag in the parking lot and left the keys inside like he was doing me a favor. Not only was it the WRONG CAR (I booked an SUV, got a Kia sedan), but it reeked of smoke. When I called to complain, Tim acted clueless and said he didn't see an SUV on the order--total nonsense, since my Orbitz receipt clearly says "mid-size SUV." Either he can't read, or he just doesn't care. His solution? I could drive 45-90 minutes (depending on traffic) the next day to swap cars, or maybe they'd bring me one. Zero accountability, zero customer service. He even told me to "call his manager" rather than bothering to fix his own mess. Why is it my job to chase down his boss after I've already been ripped off? And as the cherry on top, I had to pay $12 just to get out of the parking lot. They offered to reimburse me, but at that point, I was so disgusted I refused. This place is a total scam operation--unprofessional, disorganized, and run by people who shouldn't be in business. Save yourself the headache and go literally ANYWHERE else. You've been warned.

Been in twice in less than two weeks for a car rental. I just want to say how nice the staff is and…read morehow helpful they were. Renting and returning the car was fast and easy. Will definitely rent from this location again

This team is one of the best I have experienced & I have rented often around the US. Jeremey &…read moreDonald always take care of me like a VIP... the rental is always clean & full of gas when I arrive. Even if there is a line of customers ( which happens because the hotel & conference center is busy!) I find the patience to wait because I know they are taking care of each customer with great attention & care. Some customers are demanding, some are impatient, but everyone is taken care of They get to know their customers & anticipate needs. Corporate should take note! They are doing it completely right at this location!

We rented a car from Enterprise in Bismarck, ND. Employee Reece Green was beyond friendly and…read morehelpful. He added just the right personal touch to get us going on our way with a smile. An issue we had with the rental on return a few days later was handled by Reece quickly and professionally. Great experience!

She put me on hold twice and never returned to the line. So I drove in. She said she didn't have…read moreanything. I asked her if another store may have a rental and she told me to wait while she looked it up. Looking it up apparently entailed checking her text messages. So I sat down, and I'm still waiting as I write this review.

We rented a car from Palm Springs Classic Cars for our engagement shoot, coordinating between our…read morevideographer and photographer. The host, John, was extremely rude and not accommodating to us, throughout the entire process. Initially, we had issues determining a meeting location as John refused to accept the GPS coordinates we provided. We finally agreed to meet at the Palm Springs Amtrak station to caravan to the Palm Springs windmills for our designated engagement shoot location but on the day of the shoot, John changed the location last minute due to wind concerns. We suggested meeting at a nearby Chevron gas station so we could coordinate with everyone, but John insisted we come to his location, citing potential damage to the car from high winds. He even claimed his location had "windmills" when we arrived the location did not-a complete lie. Once we arrived, John established several previously unmentioned rules. For one-he wouldn't let us drive the car even though he previously stated via email that he would let us drive the drive for a short distance. When he asked about driving the car, his response was demeaning and rude as if we were stupid for asking such a question on the first place. When we asked to drive the car, he claimed the adjacent street was private, another restriction he never mentioned beforehand. Secondly, he demanded we cover the PayPal transaction fee, and had numerous restrictions on how we could interact with the car. For example, he required us to take our shoes off when moving to the backseat but then admonished us for stepping on the seats even though we were barefoot & the ground was too hot to step on. Additionally, our photographer wanted to start with the top up, but John complained about putting the top up and down more than once. Finally, while I was making the final payment, John requested I cover the PayPal fee and even had the audacity to ask for a tip, all while watching me complete the transaction on my phone. If you're looking for a car rental, I highly recommend looking elsewhere. Read the other 1-star reviews to see this is a common issue with this company. The car is great but dealing with John isn't

We booked a classic car with John for our engagement shoot. The owner of this business is rude,…read moredemeaning and was not accommodating to us. Look elsewhere for a classic car rental in Palm Springs. John-the owner of this business made our experience very unpleasant due to his attitude. I would rate 0 out of 5 stars. John is not worth the headache of dealing with as a person.

I've used this car service twice in the last three months, and I genuinely cannot recommend them…read moreenough. The owner is incredibly lovely, attentive, and truly committed to making sure every ride is the best experience possible. We booked them for two long-distance drives and full-day reservations during busy, high-traffic events, and they handled everything seamlessly. Scheduling was simple, communication was clear and timely, and the professionalism was unmatched. Their vehicles are clean, large, and spacious--giving the entire ride a high-end, comfortable feel that's absolutely worth the price. I'm so grateful to have found a service I can trust. We will definitely continue using them often in the future!

We hire ACE Transportation to shuttle our wedding guests from our timeshare resort to our ceremony,…read morereception and home. The owner was very patience with our during the planning stages and came through with flying colors. The Sprinters were gorgeous, had good AC and very timely. Thank you again for helping to make our wedding go very smoothly.

we reserved a car a month in advance and they called us the day before we were to pick up car,…read moretold us car was ready pick it up at 12 noon. We get there on time & there is no car available! this company can lie to you & get away with it we were relying on this & oh well SOL. I don't know what's happening to this place It feels to me they have become unreliable and not getting my business. I'm only putting 1 star because I can't post with out one, honestly though you rent from this co. You should have a back up plan.

Came to drop a car off Because all other locations closed at 12pm and weren't open…read moretomorrow(Sunday). I must admit, the place is hard to find in the resort. I made it anyway and he took care of us. I didn't get his name but he was a nice young man and he was very polite.

Called for a rental after 3 local companies had no inventory. Twice I found out they had no…read moreinventory after I paid in advance and drove to the site. The people at Aztec are friendly and extremely helpful. I was offered a ride to and from their site. I left my garage door opener in the rental and they actually dropped it off to me at my job. I will rent from here exclusively when needed.

Skip the big agency's and use this local company they are great . Family owned been in Palm Springs…read morefor over 40 years