Rented a car at another location and wanted to exchange it. The Hertz at the airport brushed me off and told me no. The gentleman working at this location in Cathedral City was very helpful and offered to exchange my vehicle. So happy I went to this location! read more

The cars Hertz has for Uber rental are the worst. I went to rent a comfort class car for 5 weeks at 317 a week including taxes. I intended to use auto renew, but the cars I received were in such bad shape, I ended up with more that 5 different contracts. Luis was all too happy to bill me for miultiple cars per day, even though they were broken(check engine light on, loss of power). You would think after five weeks of this they would apologize or offer compensation. Luis actually inferred that I was to blame for the car issues. All I all I should have been charged $1.585.00 but to date I have paid $2,360.00. It is impossible to talk to someone on the phone at Hertz, there is barely a customer service department. I lost multiple days work because of the condition of these cars and actually was charged more than the weekly trade. What a scam. Rent from somewhere else. read more

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Today I have the pleasure of working with Israel on picking up a rental today. The experience was seamless. I would recommend this Hertz location in Cathedral city over others as I truly believe they have exceptional service here. They will go above and beyond to accommodate you thank you hertz Cathedral city for your help. All this to be said on a busy Coachella music festival weekend. read more

Hertz - Hertz - Car Rental Near Me - Cathedral City, California

Today, returning my car, I was third in line, so I sat and observed. Everyone treated with respect and kindness. Then my turn, I expressed a concern, it was resolved immediately. I'm a Hertz PC member and have rented around the world; this location and their kindness approaches the top of what l've seen! Bravo and thank you! read more

Luis and Israel make a great team at my Cat City Hertz. They know their product and are both kind and pleasant. I wasn't expecting a ride home, but they went the extra mile (5 miles!) and drove me home after a rental-thank you Israel! Airport Hertz can take forever and their prices are almost double the Cat City location. They also do a great job of explaining all the knobs and gizmos on the car you are renting. read more

Wow! I can't tell you how rude these people are. I stood at the desk and the woman looked at me and walked by me twice and never asked if I needed help. read more

Reserved a car at the location, took a taxi to retrieve the car, and get there and they say they had no cars available. WOULD NOT RECOMMEND AT ALL! Use the airport. read more

Hertz - Car Rental Near Me - Cathedral City, California

Do not rent from this location. Even though with a prepaid vehicle for business agreement through my companies policy, once I arrived, they stated the vehicle is not available and they only had luxury cars and would have to charge a premium which was slightly discounted but still additional $50 a day. they wanted to charge $80 more per day, which I declined as it's not my fault the vehicle isn't available. Counter person went to the manager and got a "double discount" and still charged $50 more per day. after purchasing the upgrade, the counterperson stated next time you come here talk to me and I'll give you an upgrade for free. Why wouldn't he just do that at this time? I feel like this was an extortion, unethical and Just plainly absolved without having a choice. Especially during Coachella, which I was not attending. read more

No guarantee on cars being available. Round around front desk. Go elsewhere. Not friendly and poor customer service.

This location has an incredibly strange policy in 2024- they will ONLY accept credit cards that swipe. No contactless cards, no Apple Pay. No chip cards. What a strange policy- it's almost as though they are trying to skim the credit cards of traveling customers who would be unable to do anything about it once they leave the Coachella valley. Also if you reserve a higher end electric car, they will first try to put you in a Toyota Corolla, then the worst Kia imaginable, before finally getting you your Polestar (there will be garbage and weed crumbs in the car when you finally get it) read more

Idk her name. Caucasian woman with short blonde hair - very nice and friendly hertz sales associate. Upgraded me to a convertible Mustang. Really was the best way to start my solo trip. I appreciate it so much! I'm happy I went with hertz! read more

Hertz - Thank you! - Car Rental Near Me - Cathedral City, California

Personal service and helped me get the car I needed by coming back the following day. Jeremy and Israel assisted me.

Would recommend. Good service. Very easy to deal with. Nice car. Nice gentleman at the front desk

Luis was great. Car was exactly what we had reserved. Very clean and low mileage. Wait was a bit long but would definitely rent again.

When I need a rental car for a day or two or three, I often go to Hertz Local Edition facilities. They are cheaper than the airport locations, with lower concession fees, and are generally friendlier and faster. There is usually not as big of a selection, but that's never been an issue. The cars are clean, and they available car types (economy, mid-size, SUV, pick-up truck), etc., are listed on the website I reserved a car on a Monday late night (actually early Tuesday morning like 2:00 AM) for a pick-up at 9:30 AM on Tuesday, the same day. I got a call that morning saying they won't have any cars at least until noon, or later. That posed a conundrum, since I had to a 2.5 hour drive that I needed to begin at 11:00 AM. This won't work. So even though the website listed cars available just 8 hours earlier and I had a reservation number from 8 hours earlier, they had no car for me. Fortunately, their systems are connected and they told me that none of the Hertz Local Edition offices had cars, nor did the airport, but I could try calling the airport. (I did, but that will be a separate 1 star review). So, 5 stars for generally being a good place to rent a car. One star for not having a car, even though I had reserved it 8 hours before. And 3 stars for them calling me to tell me that there was no car. That was nice of them, and they were polite, but it is not a call they should have had to make. (Pro Tip: if you are a member of AAA, you can often get bigger discounts by booking through the AAA website instead of booking trough the Hertz web site using the AAA discount code. That wasn't the case here. Whether I had booked through Hertz directly, or AAA both websites tap into the same database and both showed the same car availability.) read more

Inconsistent communication and information regarding rental process and pricing. One Hertz team member here said you have to make your reservation Online, and a different Hertz team member for this same location said make the reservation with us in order for us to control and be able to change the reservation. The Hertz Chat is the slowest tech mechanism you will experience with a propensity to waste significant time. On one of my rentals, Hertz charged 2 separate or double authorizations on my credit card, and yes I have the available credit for this, however it's not how the process is suppose to work at the beginning of a rental. On the plus side, the vehicle rentals are clean and work well to serve the purpose. Last the rates have been increasing during the last 90 days. For example a Malibu or Large Sedan could be rented for around $67 per day, and now it ranges somewhere between $148-$153 per day. I cannot recommend Hertz. read more

WELL LETS START WITH I HAD NY VERY FIRST CAR ACCIDENT ON NEW YEARS EVE. CAR GOT TOTALED. SO I NEEDED A RENTAL. I RESERVED ONE AT THE HERTZ IN CAT CITY. WHEN I GOT THERE THERE'S NO CARS AVAILABLE FOR ME. WAITED AROUND THE AREA SINCE MY NEIGHBOR TOOK ME. CHECKED ON THE UPDATE FAR A CAR. STILL NONE. GOT PUT ON A CALL LIST AT THIS ONE AND THE OTHER 3 HERTZ PLACES. NEVER RECEIVED A CALL. RESEEVED ONE AGIN FOR TWO DAYS LATER. AGAIN NO CAR. WE CAME BACK HOME TO WAIT FOR A CALL. NOTHING. SO I FINALLY ASKED MY NEIGHBOR TO JUST DROP ME OFF SO I CAN WAIT FOR ONE. GOT ONE RIGHT AS THEY WERE CLOSING. In the meantime I'm fighting with my insurance company to pay for the rental and fighting and fighting and fighting for that they kept refusing said I didn't have car rental covers that's b*******. Anyway So when I went to return the car I ordered a lot of money and I tell the lady as I'm driving it back I'm on the phone with her Israel is her name. I don't have that kind of money can we work out a payment thing or something and she says yes when you come in we close out your ticket and it will say that you didn't receive funds and then they will bill you for it. I don't know about you but everybody I've talked to says the same thing as me when somebody says they're gonna build you for something that means you're gonna get a bill in the mail. Anyway she wasn't there by the time I got hers she was on break I guess. so I talked To the manager of that place I forget his name I have It written down. So I told him what I told her and what she told me and he said yes that will happen. I say okay. He closes up my ticket. Load and behold on the 8th of February I look at my bank account app and I'm 1300 and somewhat dollars overdrawn. So those 2 people lIED to me. On the 10th of this month Sister put some money in my account so it's only 1200 some dollars overdrawn now but. I called over there To ask what happened and they proceeded to tell me that they can't reverse the charges and I'm just screwed out of That money. Talk Talk to a supervisor day before yesterday or was it yesterday. His name was Ron. He after me telling him the whole story uh decided to also tell me that it's OK for his employees to lie to me and I'm out that money and they can't reverse the charges. So I asked to talk to his supervisor he says I'm the highest you can go. I said b******* you're not the owner you're not nothing except that's supervisor sorry that's an important Position but I know everybody has a supervisor over them. So Internet show oh wait a minute I forgot This part. Last month they took $472 out of my account that was not authorized. I could not pay my share of the rent this month. And now for March I won't be able to eat there because what I get in disability will cover my overdrive fees maybe leave me a little. So for 2 months in a row because of their idiosity I'm very shy on rent. I would definitely never ever ever recommend them to anybody. Correct me if I'm wrong though if somebody says that they will bill you for it that means you'll get a bill in the mailright?. read more

Rental was at noon and the man at front desk wouldn't let us change the card on file (mine) because rental was under boyfriends name. Wasn't able to rent the vehicle due to this and was saying they close at noon. Obviously just trying to leave work and clock out for the day. Absolutely NO HELP AT ALL. Pushed us out the door and sent us on our way because he didn't want to help with the process at all unless we switched to a whole new rental with no refund and a new $700 rental. Absolutely disgusted with my experience with this location and this man at the front desk. Also the bathroom looked like a janitors closet. read more

Had to rent a car for the day last week as our vehicle was being serviced. Easy-peasy. The staff was very helpful and the vehicle we rented was very clean & safe. Thank you so much for your courtesy & quick pickup & drop off. We went to their ofc on East Palm Canyon in Cathedral City. read more