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Hertz

3.2 (19 reviews)
Closed 9:00 am - 12:00 pm

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Stephen R.

Reserved a car at the location, took a taxi to retrieve the car, and get there and they say they had no cars available. WOULD NOT RECOMMEND AT ALL! Use the airport.

Thank you!

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4 months ago

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1 year ago

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1 year ago

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3 years ago

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1 year ago

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2 years ago

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3 years ago

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2 years ago

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3 years ago

No guarantee on cars being available. Round around front desk. Go elsewhere. Not friendly and poor customer service.

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2 years ago

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4 years ago

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3 years ago

Personal service and helped me get the car I needed by coming back the following day. Jeremy and Israel assisted me.

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3 years ago

Would recommend. Good service. Very easy to deal with. Nice car. Nice gentleman at the front desk

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3 years ago

Luis was great. Car was exactly what we had reserved. Very clean and low mileage. Wait was a bit long but would definitely rent again.

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7 years ago

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3 years ago

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3 years ago

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5 years ago

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6 years ago

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Ask the Community - Hertz

Review Highlights - Hertz

I wasn't expecting a ride home, but they went the extra mile (5 miles!) and drove me home after a rental-thank you Israel!

Mentioned in 4 reviews

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Desert Rent-A-Car & Auto Sales

Desert Rent-A-Car & Auto Sales

3.8(42 reviews)
2.4 mi

We recently rented through Desert car rentals. What a great bunch of folks from start to finish…read more The car was impeccable, you could tell it hadn't just had a band aid and a quick rinse off turn around. They pick you up from the airport, so there is NO LINE to stand in. Your paperwork is awaiting you as is your car, and the guys transferred all of our luggage just apparently automatically. And when we returned, it was to a friendly smile, a wave, and they remembered who we were. You just don't see this in the car rental business, and we rent a lot of cars. Also no annoying big upgrade sell thing going on and no extra charges . We will always rent from Desert in the future.

If I could give zero stars, I would. I prepaid for a mid-size SUV through Orbitz, but when my…read moreflight was delayed (which obviously happens), I had no idea I'd be punished for it. The "service" here is a joke. Tim (who apparently runs the place) called me literally minutes before closing to ask if I was coming, then dumped a random Kia Forte by a flag in the parking lot and left the keys inside like he was doing me a favor. Not only was it the WRONG CAR (I booked an SUV, got a Kia sedan), but it reeked of smoke. When I called to complain, Tim acted clueless and said he didn't see an SUV on the order--total nonsense, since my Orbitz receipt clearly says "mid-size SUV." Either he can't read, or he just doesn't care. His solution? I could drive 45-90 minutes (depending on traffic) the next day to swap cars, or maybe they'd bring me one. Zero accountability, zero customer service. He even told me to "call his manager" rather than bothering to fix his own mess. Why is it my job to chase down his boss after I've already been ripped off? And as the cherry on top, I had to pay $12 just to get out of the parking lot. They offered to reimburse me, but at that point, I was so disgusted I refused. This place is a total scam operation--unprofessional, disorganized, and run by people who shouldn't be in business. Save yourself the headache and go literally ANYWHERE else. You've been warned.

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Desert Rent-A-Car & Auto Sales
Desert Rent-A-Car & Auto Sales - Joshua Tree off roading

Joshua Tree off roading

Desert Rent-A-Car & Auto Sales - Selling  quality used cars and trucks

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Selling quality used cars and trucks

Hertz Rent A Car

Hertz Rent A Car

1.0(3 reviews)
0.4 mi

The manager Luis Lomeli wouldn't let me rent a car because I only had a digital copy of my drivers…read morelicense instead of a physical copy EVEN THOUGH the rental had been booked by the Chevy Dealership down the street where I am a longtime customer. They claimed a digital license could be altered - as if people haven't been forging physical drivers licenses for decades. He refused to verify that it was my correct license number some other way - even though I've rented many times from Hertz in the past. What a loser. I've recommended to Chevy to stop using them when their customers need rentals while their cars are being serviced.

Save your time and money... go to the next car rental place... any place but here. First of all,…read morebooked online thru AAA and then received a call they didn't have the vehicle they reserved for me over the phone. They tell me I need to pay $10 more per day for a truck when I reserved a sedan. Then when I arrive this car is now available again. Long story short, they had an issue with my Debit card because it wasn't reserved a day in advance (yes that happens when you use roadside assistance and you need a car the same day) they wouldn't apply our AAA discount saying they didn't want to "put themselves on the line by honoring it".. omg really? Put yourself on the line? Give me a break. Jasmine needs to get retrained because she has no customer service skills and had no solutions for us and was rude. Needless to say, we left without a car. Went online and found ACE in Cat City which was cheaper and they knew what they were doing... imagine that. Avoid this place!!!! You have been warned.

ACE Rent A Car - Fun Rental car :)

ACE Rent A Car

3.4(49 reviews)
2.1 mi

Easy pick up and drop off…read more When you get to the airport, call them and they will send a shuttle to pick you up. If you are leaving when they are closed, you leave the car at the airport. They will get it. Employees are very friendly and go over the car with you to document any dings.

If I could give zero stars, I would. I prepaid for a mid-size SUV through Orbitz, but when my…read moreflight was delayed (which obviously happens), I had no idea I'd be punished for it. The "service" here is a joke. Tim (who apparently runs the place) called me literally minutes before closing to ask if I was coming, then dumped a random Kia Forte by a flag in the parking lot and left the keys inside like he was doing me a favor. Not only was it the WRONG CAR (I booked an SUV, got a Kia sedan), but it reeked of smoke. When I called to complain, Tim acted clueless and said he didn't see an SUV on the order--total nonsense, since my Orbitz receipt clearly says "mid-size SUV." Either he can't read, or he just doesn't care. His solution? I could drive 45-90 minutes (depending on traffic) the next day to swap cars, or maybe they'd bring me one. Zero accountability, zero customer service. He even told me to "call his manager" rather than bothering to fix his own mess. Why is it my job to chase down his boss after I've already been ripped off? And as the cherry on top, I had to pay $12 just to get out of the parking lot. They offered to reimburse me, but at that point, I was so disgusted I refused. This place is a total scam operation--unprofessional, disorganized, and run by people who shouldn't be in business. Save yourself the headache and go literally ANYWHERE else. You've been warned.

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ACE Rent A Car
ACE Rent A Car
ACE Rent A Car - Black drop top Convertible BMW we rented for our trip :)

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Black drop top Convertible BMW we rented for our trip :)

Enterprise Rent-A-Car

Enterprise Rent-A-Car

2.9(97 reviews)
3.1 mi

Friendly and efficient staff - quick service, both at check out and return. Price was very fair.read more

I rented a car at Palm Springs International Airport on January 2, 2026. I returned that same car…read moreto Palm Springs Airport on January 12, 2026. I was given a final bill and paid it on the spot. So far, so good. When I got home and checked my VISA bill, I saw Enterprise had charged me an additional $457.72 for dropping off my car at the Santa Barbara Airport on January 4th @ 7:59 pm... two days into our 10-day vacation in Palm Springs. Further, their records show I re-rented the exact same car back at the Palm Springs airport...at the exact same time and date, January 4th @ 7:59 pm. The problem being I never dropped off the car in Santa Barbara. Hell, I've never even been to Santa Barbara. Enterprise's own records have me at two different places at once, 217 miles apart, Santa Barbara to drop off the car and Palm Springs to pick up the same car. They never emailed me a bill. They just charged my VISA card with no notification to me.... whereas all other reservations and charges are always emailed to me. So far, not so good. In the past 3 weeks, I've talked to five different Enterprise customer service representatives. All have said a manager will contact me from Palm Springs Airport. Never happened. I then filled out and sent in two different customer complaint forms from their webpage. I even "chatted" with a customer service representative. All are unerringly polite. However, three weeks later Enterprise still has my $457.72 and is still bouncing me to the "manager" at the Palm Springs Airport.... whose phone number is nowhere to be found and who is, I imagine, relaxing, cocktail in hand, at a beach front condominium in Santa Barbara.

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Hertz Rent A Car - They share spaces with thrifty and dollars, so be careful you don't go to the wrong parking. Space.

Hertz Rent A Car

2.5(117 reviews)
2.9 mi

This was an unacceptable experience…read more My flight was delayed, so I called ahead around 9 a.m. and left a voicemail asking for a callback. No one responded. I called three more times over the next few hours. Still no answer. Your reservation notes state you will stay open up to two hours after closing if a flight is late. I relied on that. When I arrived at 11:45 p.m., there was no one there. Not a single employee. The Avis desk confirmed this is routine and that your location is usually the first to leave. This has a reputation with airport staff as well. An Alaska employee confirms that his team is awful. That says everything. I was left stranded with no support. I had to order an Uber Black to handle my luggage and paid $60 to go a few blocks. That cost and inconvenience sit entirely on you. This is the worst experience I have ever had. Fix your operations or expect people to rent elsewhere.

Small airport didn't get five stars cause they don't have a president circle, which I guess the…read moreparking lot is too small to have it but they should at least give you the option to choose what you want to drive. Not difficult to exit no gates no one checking your ID . they check your ID when you pick up the car at the counter, which was a very long wait. Even though the parking lot is small, they should have a way of offering the president circle or at least the gold club standard where you could just pick up your car cause it's already a confirmed reservation.

Photos
Hertz Rent A Car
Hertz Rent A Car - Attempting to scam me out of 50 dollars to clean dust off a car.  In a desert where there are miles and miles of dirt roads in Joshua tree.

Attempting to scam me out of 50 dollars to clean dust off a car. In a desert where there are miles and miles of dirt roads in Joshua tree.

Hertz Rent A Car - Not a bad view

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Not a bad view

Hertz - carrental - Updated May 2026

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