I feel as thought I *ought* to like this place because I bought my wedding dress there, but in…read morereality, every time I went there after I bought my dress was a hassle and half. Let me at least start with the positive - they have a great selection with fair prices, and the staff was handy with suggestions in helping me find a dress that fit my style. They also bit the cost with their mistakes, which I appreciate. And then comes trouble. I had read the Yelp reviews before going there and had heard the horrible things about how they run late. Because they were the only ones in the area with the dress I liked, I decided to risk it, but to play it safe, I had to lie and say my wedding was 3 months earlier than it actually was. AND THANK GOD I DID. I wish I were being overdramatic about this, but I'm not. For a May 9th wedding, we told them February 9th, and ordered in February the year before (2013). They told me the dress would be in around October/November. Okay, fine no problem. I also ordered a halter strap for the dress, 2 bridesmaids dresses, and a dress I just thought was pretty. Those dresses hadn't had their prices adjusted, so they gave us the discount price. I was happy! October, nothing. November, nothing. December, nothing. In fact, nothing until 15 days before our supposed wedding date! All of my calls, when eventually transferred to the manager were met with "It's being shipped." Well unless it's being shipped via pony express on a lame horse, I don't think it takes that long to ship anything! The dress came in . . . and they had forgotten the halter strap! Just completely forgotten. One week before the "wedding," they ended up just giving me their display strap from the store, although they claimed it was the brand new one (nope - I could tell it was slightly used, and the shelf one was missing. That's okay though, they gave me a great discount for it - I just would have liked some HONESTY!) The bridesmaid dresses were another story. They came in even later than the wedding dress. One had a stain on it, which I asked them to remove. They tried to convince me it was just chalk and I could do it myself, but when I insisted that they take care of it (liability and all), they refused until the manager came in the next morning, just in case "something happened." Um, I thought it was just chalk? Luckily that came out though. For dress #3, my "extra" dress, they redeemed themselves a bit. I had ordered it in a different color than my bridesmaid dresses, and they sent the wrong color. They told me they woudl not be able to fix it in time for my event, so they just gave me the dress for free (minus my downpay). I thought that was rather nice of them, but also by this point I wasn't too fond of their service. If I hadn't lied about my wedding date, I would have been beyond upset and had to pay several up-charges to rush the fitting of my dress. My dress was worth the headache, but I think it would have been easier to drive to a further place to avoid the hassle of poor customer service. I don't appreciate lies and rudeness, and would advocate that they get their act together. It's a nice store, but needs to treat their customers much better.

I chose my wedding dress in October 2023 from Eva's Bridal and was accompanied by my mom, sister,…read moremother in law, and sister in law. My wedding was set to be in August 2024. When I chose my wedding dress, my sister and I repeatedly verbalized what was to be changed and customized to Samia. I was ensured that the changes I wanted can be made. My mistake was not reviewing the contract before leaving but since Samia was making the order and she was the one who assisted me with my dress, I honestly didn't believe anything I asked for could be lost in translation. I kid you not, over and over again I specified what I wanted to be done and even compared it to a previous dress I tried on so that the visual could be made. I should also mention that my sister-in-law chose her wedding dress from this place and was left in an even worse predicament (was left with no wedding dress about two weeks before her wedding because they completely ruined her dress). My sister-in-law and I basically went through this process together as our weddings were about 2 months apart. She wrote a review as well. To continue, it took ten months for my wedding dress to come in just for it to be not what I asked for at all. With about a month left until my wedding, I was devasted and emotional that my custom wedding dress that I get to experience once in my life turned out as such. I was measured by four ladies in that establishment and all of the measurements differed. I did gain a few pounds throughout my engagement (healthy and happy relationship weight :) honestly 5 pounds max) but when it was time for my dress fitting I was literally the same weight, if not less with my wedding date approaching. I think other women can relate that their body dysmorphia and eating disorders worsen during these times as it most definitely did for me. It's not enough that you feel like you're in a mental fight with yourself overweight but to have it thrown in your face by employees at the bridal store that you said yes to the dress to was absolutely ridiculous. Samia told me I gained 5 inches in my back (her reasoning as to why my dress did not close whatsoever). I told her that's absurd as I weigh the same and all of the dresses I previously bought for my bridal parties fit me just as they did when I first tried them. I truly believe I was measured incorrectly to begin with and was put in my head that I gained a substantial weight for my dress not to fit. As I was showing my family that the dress doesn't even come close to closing on me, another employee, Hala, said in the front of the store that I gained weight. Previous to this, I encountered the owner and as she was saying hello to me and introducing herself; she literally laughed and "whispered" in my ear - "How's managing that weight of yours going". At this point, I was so disgusted and fed up with how the people at this "establishment" treated me. Also, every member that accompanied me to my first fitting said there was either something missing or was wrong with the dress as they were there (10 months ago) for when I chose my wedding dress and verbalized the changes I wanted. They brought in another seamstress to look at my dress and fix it as I told them their in-house seamstress would not be working on my dress as she worked on and ruined my sister in law's wedding dress. When the new seamstress came in and we discussed the fixes that need to be made she said that it is completely recreating the top of the dress, taking it completely apart, and putting puzzle pieces together. It was not going to be exactly as I wanted and honestly I should have been given a dress to how I exactly wanted it ( it's my wedding dress :/ ) and there was no way I was going to settle on my own wedding dress. At that point, I just asked her if I should find a new dress and she said in front of my sister, mother in law and sister in law that it'd be hard to make the changes I want. Thus, I made the decision to leave it. But then Samia came in and was basically ushering the seamstress to say yes we can do that, you've done this before, we have this and that. No way I was going to stick through this and expect the outcome to be good when this store has done too many wrongs already. I left so distraught and upset. I waited ten months for my custom wedding dress just to have been faced with such unprofessionalism and terrible service. Save yourself the trouble and stress and visit DI Bridal, Eva's International, Miha, etc. When I visited other bridal stores in the area after this situation, each of them had something to say about this establishment- they're running a scam, they cut corners, and this keeps happening to brides. I wrote a lot but to be a bride and have their wedding dress and the experience of it ruined, you genuinely don't want anyone else to go through what my sister in law and I went through.