Donaldson Funeral Home provided me with subpar service. My mother passed on January 11, 2019 and since Donaldson Funeral Home is in my neighborhood Laurel, MD, I used their service. Everything was going well until they did not ensure that my mother's obituary was placed in the Washington Post the Sunday prior to her burial (which I paid $500 for). The Post is the only way for seniors who are not internet or social media savvy to find out their friends have past and attend the service. Now they are making me wait (most likely) weeks to refund my $500 (after they receive payment from life insurance) and resubmit her obituary in past tense for posting on Friday 1/25/19 Washington Post at their expense. My original order for Washington Post obituary was to include a color photo. The Donaldson associate confirmed that the resubmission would also be in color but since they already cashed my checks, my family wishes didn't seem to matter much anymore. Much to my dismay, the obituary with photo was printed in black & white. When I asked what happened this time, at least they didn't blame the Washington Post again. The associate tried to blame the mistake on a lack of communication regarding the photo when we actually had a specific conversation regarding the resubmission of a color photo. I would not recommend them. When you are grieving the last thing you need is for the funeral home to make mistakes for which there is no recovery. I cannot go back and have my mother's obituary in the Washington Post prior to her service nor can I go back and have the posting include a color picture. Signed disappointed daughter read more