I visited Don Stevens yesterday for tires and brakes. I'm absolutely clueless when it comes to having work done on my car and the staff answered all of my questions before starting work on my jeep. All around the staff and experience were great. Definitely recommend! read more

Worst experience tire went flat hours after getting they up charged me for a bolt that broke when putting on tires! That they broke by 70$ and next day bring to fix they fix it stop at store flat again worst experience ever not coming back after this one!!! read more

The first tire I bought from them. Went flat on the highway and I was charged additional for a new one the advertised is 30 day guarantee Well they did not honor any of the warranty when I went back read more

Great place to get tires from!!! I needed to get new tires and they provided me with the best available price. They are a family owned business with put alot of heart into the work they provide. They are professional and honest .Thank you Guys ! read more

I called the day before a trip up north to get used tires. The service lady knew the exact tire size I needed just by hearing what vehicle I had and let me know I could come by today. Upon arrive the friendly lady showed me tires I could pick from and already had the ones with the most tread on them ready to go. They got me in and gave me a great price on all 4 tires for my truck mounted and balanced. I heard about them from my father who bought tires 12 years ago and was very pleased. I'm glad to say their quality holds true still today. I will continue to do business with them. Highly recommend. read more

Wonderful customer service! We had an issue on a Saturday morning with a tire and he fixed it right away. I would recommend them as part of supporting local business! read more

Cheap tires but terrible service, takes about and hour and a half for the garage to get 4 tires on a car. Would only recommend if you can spare 4 hours of your day read more

My truck is not a massage chair. So you might imagine my exasperation when I foolishly went to the cheapest tire garage in New Britain, and after mounting and "balancing" four NEW tires, I was still vibrating down the highway, sometimes at speeds as low as 40MPH. I bought the new tires because the old ones were causing problems despite balancing. "Dude, these tires are way way off... I don't know what these guys were thinking." "Look at this, bro! This tire is 3 ounces off on the inside, and 7.5 on the outside! "No, you don't have a bent rim or anything... those guys just employ idiots who don't know how to balance tires or do their jobs!" Just a small sample of the bewildered exclamations of Ed, my new hero, who balanced my tires at Don Stevens just yesterday. It was a Thursday late afternoon, which is one of their busier days since they're open late. Still, I was in and out in under 45 minutes. I've been driving on roads made of butter ever since. And these aren't your momma's all season radials, they're 33" General Grabber AT2 all-terrain tires. But they ride well, they roll straight, and they DON'T VIBRATE. Thanks Ed, and thank you Don Stevens. read more

I gave them 2 stars because they are a cheap fix with getting used tires. There are no appointments here. It is first come fist serve, & you better be ready to wait. I waited 2 hours yesterday & I was next in line. I purchased 3 used tires, which coat $55 a piece installed. I noticed them grinding something on the inside icons oft tires yesterday, which is the same one that became flat last night... The same reason I'm back here today. Forgive my ignorance, because I know nothing about changing a tire on a rim, but I'm not sure why the grinding was done. It just seems odd to me that this is the flat tire. I was typing the above as they were fixing my tire, & feel it is somewhat important for the review. After they fixed their broken tire, I was told that they gave me a used tire that once had a hole in it. They tried to fix the leak, but it must have still had a slow leak when they gave it to me. They exchanged the tire for a new one, & said something like, "Better safe than sorry." Why didn't they think of that the day before? read more

Got used tires for 50.00, have nice employees. Fast service, very busy place and that told me that it's a good place to get tires. Didn't look like much when you get there, you drive pass old tires piled up but it's worth going there read more

I have purchased or had mounted almost every tire I've gotten for multiple vehicles over the last 8 or 9 years from this company with no issues at all and will continue to do so read more

I've been going to Don Stevens for almost 50 years. I've sent many others there too. You save money every time you buy there. I've bought used and new tires and have ALWAYS been happy with the quality and service! read more

Great place to get tires from!!! I needed to get new tires and they provided me with the best available price. They are a family owned business with put alot of heart into the work they provide. They are professional and honest, two things that need be instilled within a tire company. I can depend on them when I need assistance with my vehicle, and I can trust that they will do an excellent job. I am a loyal customer and I highly recommend Don Stevens Tire Co. read more

This place is the worst, the customer service is terrible. The lady in the front likes to start fights with anyone that comes in eye sight, which is strange since she doesnt do anything but set up the appointments. Then the guys that work on the tires lied saying that they didn't fully tighten my screws to the point that they couldn't remove the tire. They blamed the last person who done it and the last person was them. Really reconsider going here and spending your money. Not worth the attitude or disloyalty. read more

I am a seven time repeat customer and I have always been very satisfied with their work. They are the cheapest place to buy used tires and I swear by their service. When they make mistakes, which we are all human, they go above and beyond to make good and keep your business. They were also so helpful with my grandma when she purchased her tires there. She has a heavy accent and it is hard to understand her, but they were very patient and understanding with her. They even remembered her months later. They even still had the two tires she never picked up the first trip tucked away in the back and the office didnt even have reccord of it, but the boys in the shop knew right where they were. P.S. My final comment is in regard to the previous review. the grinding on the inside of the tire was the final step in a flat repair. the three tires you bought must have been the last in that size they had for a used tire. the flat repair must have failed. It happens. That is the trade off for buying tires for less than half the price of new. They still made things right by replacing the faulty tire with a brand new one. And one last thing... to any of the staff at Don Stevens Tire, Thank you all for your pleasant customer service, sound advice, and exceptional service. Thank you also for helping me push my blue jetta out of your bays so many times after I lost my reverse gear. You wont need to do that again this year when I stop by. Sincerely, Remington Atherton (career delivery driver) remington_41186@sprint.blackberry.net read more

The only positives about this place are that I was able to get an appointment, the service was quick, and they seem to be the only place in the area to sell used tires. I am not happy at all with my experience. I needed two used rear tires. I gave them my tire size, and when I was ready to get my car with receipt in hand, the receipt had a difference tire size on it! REALLY?! I ask the guys and they say they only had one in the size I needed and that it should be fine with the ones I was given. I wanted all four tires to have the same size. At that point I was so shocked and blindsided I didn't know what to do since they don't do refunds, I had paid, and the tires were on. If you didn't have my tire size I wouldn't have done it. Thanks for not giving me the choice to decline. Very unhappy. read more

I have never had such a horrible experience at a tire place before. I brought my car in to purchase 4 used tires. I had to wait 3 hrs but knew that was to be expected. I payed $143.00 for the tires and was pleased that they were guaranteed for 30 days. I left and immediately noticed my car was pulling hard to the right and that there seemed to be a lot of road noise. There was a lot of tread on the front tires so I assumed they were just making noise from the deep tread. The next day however my tire pressure light was on and the tire had half the recommended amount of air in it. I filled it back up with air and called don Stevens. They told me to come back and they would check the tire. I came in a couple days later because I couldn't take off a day of work. At this point every morning and night I had to add air to the tire. When I brought it in they made me wait 3 hrs again. Their first story was that grit around my rim caused the tire to lose air, they then said it was a nail. I had also asked them for an alignment since it was pulling to the right. I paid $50 for that. They told me my tire was patched and alignment was done and sent me on my way. Well immediately that night the tire lost air, my alignment was still off and pulling very hard to the right. I called don Stevens and got a very rude response. I was furious. Not only did they not fix the tire for a second time but they didn't even do the alignment correctly. At this point I had decided I couldn't spend another 3 hrs at that shop having them lie to me about repairs and what was wrong. I purchased brand new tires and an alignment. The shop told me that there was no way and alignment had been performed on y car and that my passenger tire was very much out of alignment. They also said the tire put on my car was clearly in an accident and had a large bubble on the sidewall. Also the front tires come to find out were not a Matching pair. I got the specs from my alignment and kept the used tires. I contacted don Stevens and they told me they would not give me my money back for either tires or alignment and would only issue a store credit which I didn't not want considering their lack of knowledge or service on my car. Tires are very important and they put my safety at risk not once but twice just to make a buck. I reported them to the better business bureau. They have not responded to the better business bureaus inquiry. I'm very disappointed in don Stevens tire. They are disrespectful to their customers and try to rip people off. Hopefully people reading this review will not go there it's not worth it. I spent double what I would have if i had just bought new tires in the first place. read more

Great place to get used tires. Prices are very reasonable, staff is friendly. They don't try to sell extras that you don't need. I always come here for tires. read more

Only needed 1 used tire. Waited an hour, 2 cars in the bay never moved the whole time. Three people still ahead of me so I went to J.M. Tire to pay $10 more. Got there, they put me right in the Bay and out very shortly. I should have gone to J.M. Tire first, down the road from them. read more

I love this place! I've been coming here for years and I've never had a bad experience. You may have to wait because its first come first serve but everyone that works there is really nice and laid back so I never mind! I'll never go anywhere else read more

I got 4 new tires there and the guys that work there are very professional and know good tires. I highly recommend them for tires and car repairs. read more

The best place in town for a used tire and fast friendly service. I have been coming here for years and am always to return. This place was so much cheaper than other tire places around and its in such an acessible place. I was very pleased when i left and will be returning for an alignment as well. I wasnt expecting a 5 star resort but i was very happy with the services i was provided. read more

This place is the most honest, no-nonsense car repair business that I've been to in years. Paying $250 to get my front disc brakes replaced was infinitely better than having to pay $400 or more at one of the mechanics around here for the same quality of work. The last time I went in, I thought that I needed front and rear brakes and was prepared to pay for both. The mechanic (don't remember his name) who worked on my car was patient with me and my cluttered glove box (I have a "key" for my hub caps that he needed and it was buried somewhere under a mountain of napkins, paperwork, etc.). He told me that I only needed my front brakes done, explaining that the drum brakes in the back don't need to be changed as frequently as the discs in front, and would last until my next brake repair. Haven't had any issues with the brakes and would definitely go back again, especially since they do suspension checkups (including axles) and one can never be too cautious with those parts. read more

For many years I bought used tires from Don Stevens and was satisfied with their service. I can't say the same for the mechanic work they do. Last October I was on vacation visiting my daughter, I took her SUV in for new tires and they gave me a good price. While replacing the tires the manager (I believe) told me the brake pads needed to be replaced. I said fine and they replaced the pads. Long story short, 9 months later my daughter notices the brakes feel strange, she takes it back and they tell her at first the front rotors and pads need to be replaced, then they tell her the back rotors and pads need to be replaced. They did not charge her for the pads, but they doubled the labor charge per a voicemail I have from the manager, referencing the original receipt. I also have photos of the replaced pads from October and the parts from the recent service. I spoke with several toyota service managers and other garages and they all agree that something is off in this situation. I spoke to Don Stevens a few times about this, with a conversation with Jared Stevens this afternoon who pretty much discounted my claims, made no offers of compromise or accommodation and said he stands behind his mechanics work, I have never encountered this degree of professional inflexibility with a business both professionally and personally in my life. I will update this post with photos and other documentation shortly. read more

It's nice to see family-run businesses still - especially in this industry. It's a true testament to the hard work and dedication that the Stevens family has poured into their business for generations. They are helpful, knowledgeable, and stand by their work, and truly care about their customers and community. read more

Employees are so friendly and helpful! Did great service on my vehicle and I would recommend them highly!!

This place is awesome! Not pricey at all and the costumer service is on point! I always get taken care of here. The wait is never too long. If you need a quick pair of tires or your breaks done. They have your back. Love this place, I'm always raving about it. read more

This place looks like the set of Mad Max- piles of tires everywhere, backhoes dumping tires into machines that chew them up, trucks coming in and out dumping tires and shipping out chewed up rubber. Anyways if you need really cheap tires this is the place. read more

No doubt the best service around... Timely and courteous! Affordable prices and the service separates them from their competitors! Can't recommend them enough to all. read more

The absolute worst place I have ever been for a tire. Waited 90 minutes to have one tire replaced. Never got to my car before I said I'll just go somewhere else. Then the rude lady and the desk had an attitude when I asked why is it so slow today. And made a smart comment as I left "we'll be slower next time you come." read more

They usually have what you need, but beware of what you get, most of tires have dry rot, so just look at what your buying because they won't replace read more

I just had my Tahoe serviced by Don Stevens. They were very quick and very polite. I will always go back to them in the future for tires and service. read more

Just gor four tires at Don Stevens and could not have been happier with my experience. The people were friendly, the service was quick and professional and the price was amazing compared to any where else I researched. They have gained a new life time costumer in me, and I would highly recommend Don Stevens tires to everyone I know! read more

I had a great experience with Don Steven's. I arrived with my air pressure light consistently on no matter how much air I put in my tires. They diagnosed it was my right rear tire and recommended replacing it. I did and paid 53 dollar with tax included. I also told them the car would shimmy when I reached 60 mph (It was knocked out of alignment when hit by a snowplow last month) They said their alignment computer was out of service and set up an appointment for me. I was in and out in 25 minutes, no more shimmy and the used replacement tire is perfect. I have noticed that all of the good reviews for this place are kept in Yelp's not relevant file. I hope this one does not end up there!! It seems they don't think it is relevant unless someone had a bad experience. I would recommend Don Steven's Tire to anyone and everyone. read more