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    Don Larson Cello Teacher

    5.0 (1 review)
    Closed 9:00 am - 8:00 pm

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    5 months ago

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    Prosser Piano & Organ

    Prosser Piano & Organ

    5.0
    (12 reviews)
    0.6 mi
    $$$$

    The Gold Standard in Customer Service…read more This is a phrase I rarely use. I reserve it for the precious few businesses that place my needs and interest first in the way they work with me. Both times I bought digital pianos from Prosser, they responded to all my concerns and then delivered and set up my new pianos for free. The first piano I bought still works perfectly after 5 years and I play my weekly piano lessons on it in my piano teacher's studio. The 2nd piano had a malfunction after 2+ years, 1 key stopped working. Kawai, the mfr., made mistakes in processing the replacement parts order, causing unnecessary delay. Then, they sent new parts causing the problem to escalate...now 2 keys don't work. The repairman is a cracker jack with 30 years' experience in his niche, so we know it's bad parts, nothing else. No one ever expected this from a mfr. that has been top rated for years. Prosser could have left me on my own to deal with the issue, and other dealers would have, but Prosser stood by me fully. They gathered the facts and pressed Kawai to special handle my case. They also gave me a loaner piano so I don't lose practice time due to all the delays in getting my piano back to working correctly. They got Kawai to commit to call me to apologize, which as of this writing has not yet happened. Prosser will be my supplier for life. When I called their General Manager to thank him, he explained in simple words their operating philosophy. They are not going to let a customer have a bad experience, period. I, for my part, can never trust Kawai again. I'm not even sure that when my piano is back to me working, that it won't have some other problem in the near future. So when I need my next piano, I'm back to Roland, purchased from Prosser. Both pianos are engineered brilliantly. But my Roland piano never broke down!!! Are you new to buying a piano? Prosser will work with you to make it a pleasure. Not to worry, go ahead with it when you're ready.

    Highly recommend coming here for piano shopping. I'm a complete beginner and wanted to purchase an…read moreentry level digital piano. Rich was super helpful in introducing different kinds of piano at different price ranges. I eventually decided on a Roland digital piano and am extremely pleased at the whole experience. The delivery (extra $100) was smooth, and Rich installed the piano as well. Definitely would come back when I decide to upgrade one day! They also offer one-on-one piano lessons. You can have 10% off per class for the first year if you purchase a piano from them.

    Kennelly Keys Music

    Kennelly Keys Music

    3.9
    (38 reviews)
    4.0 mi
    $$

    The Kennelly Keys Music on 196th Street Southwest in Lynnwood was our second go-to Kennelly Keys…read morewhen I was growing up. We were required in elementary school to take part in the school band or orchestra for 5th grade with 6th grade optional (I took part both full academic years: 2002 to 2004), so with an older sibling and me, my parents were looking for reliable music stores. There was a Kennelly Keys close to the house, as well as this Kennelly Keys, that we habitually frequented. This was our destination for questions needing further answering and products not available closer to the house. Workers were friendly and the store well organized. When choosing my musical instrument for band, I decided I wanted to play the alto saxophone. My parents were okay with my choice so long as it was not as pricey as my sister's cello. On one of our visits to this location, the store was having a big sale on used instruments and they had a working alto saxophone available for a good deal. So, I got my first alto saxophone that day. I used it for both years and held on to it for a while before eventually parting with it. It worked well and served its purpose reliably.

    Repair good, customer service, poor…read more I recently took in a vintage saxophone for repair, clearly stating that I just wanted the instrument made playable. The repair tech indicated that it needed some pads and adjustments for around $400, and I agreed. When I got the sax back the repair work looked good, but the neck cork hadn't been replaced. It was necessary to push the mouthpiece all the way in to get a decent seal, at which point the intonation was ruined. This was definitely not the "playable condition" that I requested. I went back to Kennelly Keys, and stated that I was within their 30-day repair warranty window, and wanted the neck cork fixed as well. The salesclerk told me that the warranty only covered the work performed, and that I'd need to spend another $50 for the neck cork repair. To me this was exactly like taking in your car for repair, getting charged for the work, then upon discovering that the car still didn't run right, being expected to pay still more to make it right. Having come back with a new, slightly different mouthpiece, I agreed to extra cost to get everything right. The neck was recorked and the sax is now playable and tunable. When I then picked up the sax I explained the circumstances in detail to the manager on-site, stating that I wasn't satisfied with the original repair, in that it failed to deliver what I'd requested ... a playable instrument. She was quite receptive (unlike the clerk from the time before), and said that she'd contact the regular manager (I was there on a Saturday), and that someone would contact me the following week to discuss the (reasonable!) possibility of providing some discount for the repair work cost. Unsurprisingly, I received no such call. My takeaway is that while profitability is important, KK decided that having the money was more important than having a satisfied customer. I'd been a patron of KK in Lynnwood for years, but will now be going elsewhere for all future purchases and repair needs.

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    Don Larson Cello Teacher - theater - Updated July 2026

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