I called in to ask about a specific prescription needed for my daughter. They were the only ones…read morewho had it anywhere. So I greatly appreciated that. The first staff member was helpful, and then transferred me to the pharmacist. Both people were nice and helpful. The Pharmacist was energetic, happy to help, and generally pleasant to speak with and handled all my issues over the phone immediately. She was willing to help with kindness and professionalism but was also really cool person, and knowledgable. They have earned a customer, and for the foreseeable future I will now be sending my business to them and making this our default pharmacy. SO HELPFUL AND AVAILABLE. BOTH TIMES. To the pharmacist - you are making a difference in people's lives when needed most and please keep up the happy and helpful personality in your customer interactions. It can turn someone's day around! Thank you!! Selection: available (only pharmacy that had this drug) Value: N/A but seems reasonable on scrips and retail items. Insurance plan dictates scrip values mostly thats why the reason for the N/A. However, I was able to obtain what I needed easily since they correctly ran my insurance plan instead of just not even trying for this drug like other big named pharmacies who don't care many times. PFP ran mine no problem checked for me and I got this medicine for my kid at $15 because they did their job - and were HAPPY to do it. Thanks again

I'm sharing this experience because medication access should not require months of persistence from…read morea patient. My prescription for Nurtec ODT 75 mg, taken every other day for migraine prevention, had an active prior authorization approved on June 18, 2025, valid through June 18, 2026. Beginning in December 2025, I was repeatedly told by Ponchatoula Family Pharmacy that no authorization had been received and that my physician had not responded. Based on that information, I contacted my doctor multiple times over several months, only to be reassured that the authorization was already approved and active. Despite this, the pharmacy continued to deny the medication. After months of back-and-forth, I requested that the claim be fully reviewed and reprocessed rather than relying on the initial rejection message. It was then discovered that the prior authorization had been active the entire time. Once properly re-run, it was approved immediately. This was not a physician delay. It was a failure to verify and process an existing authorization. As a former pharmacy technician, I understand that automated rejections require verification with the insurer and appropriate escalation when needed. Those steps were not taken until I pushed for them. As a result, I went months without my prescribed preventive migraine therapy and experienced debilitating migraines while caring for my special-needs child. Preventive migraine treatment directly impacts daily functioning and neurological stability. I ultimately transferred my prescriptions and chose not to continue patronizing this pharmacy. Medication access requires diligence and accurate communication, and this experience did not reflect either. I hope this prompts improved verification procedures so other patients do not experience similar interruptions in care.

They are truly the most caring and helpful providers I have the pleasure of doing business with!read more

The staff is absolutely amazing! But, when you go through the drive thru, they do NOT make…read morecustomers pull around if their scripts aren't ready. I got stuck in line for over 30 minutes.

Very friendly and explained the issues to get my meds filled in a timely manner. I appreciate the…read morepersonal service.

Just wanted to say that if want great service from a pharmacy go to Floyd's! Kyle, Angelina,and…read moreall the pharmacist are the very best. They all go out of the way to help you. It is a great feeling when you enter a store and every one knows your name.

I have picked up prescriptions from here and everyone has been helpful and patient. Quick and…read moreaccurate 10/10! Thank you!

This is really a great local pharmacy. After having issues getting some prescriptions straight at a…read morebig box pharmacy, it was recommended to try a local pharmacy and I'm glad I did. You don't get a lot of frills as far as... you can refill from an app etc...like you can with some big name pharmacies and they don't have night hours etc, but the personal service you get is fantastic. You can talk directly to the pharmacist even from the window and they are always very quick and efficient.

Good pharmacies like this wont last forever if you keep using Walgreens and CVS. They even…read morecompound, which the big chains don't do because they are about quantity not quality.

Excellent customer service! The staff was friendly and knowledgeable, having answers for all my my…read morevaccine-related questions. I was in and out very quickly and pleased with my visit!

Katherine and her staff are amazing, they go out of their way to make sure your needs are taken…read morecare of. I always try to support the mom and pop establishments you get better service from nicer people.

Only pharmacy in folsom but super expensive. . Staff is unfriendly. …read more. we drop the medicine yesterday and then came today medicine is not ready told us "next time you come here call ok!!" It's like we're wrong not informing we are coming... We wait for 30 mins for the medicine to get ready. ..while we're waiting looking to us observing us just like we are shoplifters.. I'm not coming back bad customer service. . Visit and you'll see, but I'm not recommend .

I'm a first timer at Prairieville Pharmacy, my experience was great. The Pharmacist that helped me…read moreexplain their procedures to me begin afirst time customer. I must say I will be transferring all of my medication to Prairieville Pharmacy. Thanks Mrs East

Best pharmacy ever. They won't even let you wait for 5 to 10 minutes for your medication. That type…read moreof service you can't get anywhere else. Thank you Prairieville Pharmacy for being the best at customer service.

Best service and prices around! They worked with us as plans changed and helped make our experience…read morewonderful! We will definitely use again!

I was planning a bachelorette and we had last minute changes and Kerrie was so helpful and…read moreresponsive via email! We had the BEST time on the Whoa Black Betty party bus with Al as our driver! He was so great and even took photos of us at different stops! I highly recommend them!!