1 STAR -- ABSOLUTELY UNACCEPTABLE EXPERIENCE…read more
I genuinely do not understand how this dealership has a 4.5-star rating. This has easily been one of the worst experiences I have ever had purchasing a vehicle.
I purchased a 2018 CERTIFIED (3 months or 4000 miles) Chevrolet Silverado on August 10. By August 13--just THREE DAYS after purchasing it--the truck was already back in the shop. Today is August 28, and the truck is STILL sitting there.
Think about that: I have owned this vehicle for 18 days, and it has been in the shop for 15 of those days.
The problems actually started the same day I purchased it. The touchscreen/radio was malfunctioning as I was leaving the dealership, and I immediately notified my sales rep. From there, additional issues surfaced involving the truck struggling to start, the driver-side window malfunctioning, a defective speaker, and suspension/shock issues.
The mechanical issues are bad enough. What has made this experience completely unacceptable is the total lack of communication and accountability from management after the sale.
I have sent multiple emails and made multiple phone calls trying to get someone to address this situation.
I left multiple voicemails for Sasha Duran. No response.
I repeatedly communicated with my sales representative, Amir, who advised me that he was forwarding my emails and concerns to management. To Amir's credit, he even sent me a VIDEO showing him forwarding my email to management so I would know for a fact that my concerns were being sent to them.
My concerns and correspondence have been escalated to Sasha Duran, Mario Llanes Gonzalez, Savvas Georgallas, and Marjine Uddin.
Not one response. Not one returned phone call. Not one email from management. Nothing.
I even personally emailed the General Manager, Mohamed Babssi, explaining the entire situation and requesting assistance.
No response from him either.
Since I apparently cannot get anyone at the dealership to communicate with me, I have now filed a Better Business Bureau complaint and opened a formal corporate complaint. Corporate advised me that they would reach out to the General Manager and that I should expect a response within 24-48 hours.
It has now been 72+ HOURS AND COUNTING.
Still no response.
The ONLY department that has provided me with any meaningful information has been the service department in Doral, and even those updates came after I repeatedly called trying to find out what was happening with my truck. They ultimately advised me that the warranty was not covering the repairs and suggested that I contact the dealership where I purchased the vehicle.
That is exactly what I have been trying to do. Nobody responds.
So here we are: I purchased this truck on August 10, it has been sitting in the shop since August 13, and today is August 28. The necessary repairs are not being completed, management is not communicating with me, and I remain financially responsible for a vehicle that I have barely even had an opportunity to drive.
I have now requested that this transaction be completely unwound.
These are not problems that appeared six months or a year after purchasing the truck. They began immediately after the sale, and the vehicle was back in the shop within three days.
Management has had opportunity after opportunity to simply pick up the phone, return a voicemail, respond to an email, or provide some type of resolution.
Instead, I have received silence.
If you are considering purchasing a vehicle from this dealership, remember that the real test of a dealership is not how they treat you while they are trying to sell you a vehicle and get your signature. It is how they treat you when something goes wrong after the sale.
Based on my experience, I absolutely cannot recommend this dealership.