My husband and I have been ordering pizza from this place for over twenty years and before it was in it's current location. We have never had any problems until now. Tonight Friday March 9th, 2018 was a very unimaginable and horrible experience. I placed the call for an order for delivery @ 8:45 PM to have the call answered by a younger man. After placing the order said "how will you be paying for this order? " I replied that I would be paying bu check. He states " we don't take checks, so it's cash or credit card. I have ALWAYS pid by check and it was just weeks earlier that I paid with a check. When I asked about the "policy change" he said they hadn't been taking checks for several months. He then asked for my credit card number. the exp. date and code on the back of the card. ( I am uncomfortable with this practice because then my card information can be used by basically anyone working there ) I spoke with my husband and we decided to go in and find out what was going on. After finding out the man that took the order was a "new employee" and that his information was incorrect? They were all apologetic except a younger blonde haired girl with an attitude. She threw our pizzas on the counter and said "I'm not dealing with this anymore". She then kept offering her opinion sassing that only select people would be able to cash checks there. Then we had heard three different stories about the check policy from three different people. There was on guy there that said we were good customers and we could always write checks, he said "long time customers would still be able to write checks. So, basically NOBODY knew the check cashing policy! Nothing more had been said to the young girl who had attitude up to this point. She stood at the door as another person stepped up to help us and she said she was going because she "couldn't handle dealing with this bitch any longer" she left out the back door. I was infuriated!!! I went out the front door and found her in the side parking for drivers. I cut loose! I screamed at her and asked her why she was so unprofessional calling me a bitch? I don't appreciate poor service or being repeatedly called a bitch by some teenager!! We yelled back and forth at each other and she said she was going back in and putting me on the "Ban List" so we could no longer order from this store. She went back in the back door and I went into the front. I told the manager what had happened and he told her to stop and not put me on the ban list. I know that I should have kept my composure, but when your my age and being called a bitch by a mouthy teenager with attitude problems. It's outrageous!! Worst experience EVER!!! I called the Sheriff's office to make sure that despite the heated argument that no physical contact had been made by anyone. Is this what happens to a franchise with a high turn over rate and bad reviews? I get it our young people should work somewhere. Why are they being trained so poorly and not instructed that customers need to be treated with respect. There is a serious issue with the store if most of the employees are oblivious store policies or you have someone with serious attitude problems. As a long term paying customer with a positive history with the store and the store owner "Alan Schwarzhoff" I expect to be treated in a professional manner. The owner is a great guy with wife Mistie. Sadly, there are serious issues with hiring and not properly training new people. read more